# Unable to Render Video – Zoom Error Code 206 (active-media-failed)

**URL:** <https://devforum.zoom.us/t/unable-to-render-video-zoom-error-code-206-active-media-failed/134658>\
**Category:** Web\
**Created:** [June 30, 2025, 4:31am UTC](https://devforum.zoom.us/t/unable-to-render-video-zoom-error-code-206-active-media-failed/134658 "2025-06-30T04:31:16Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\
**Post date:** [June 30, 2025, 8:01am UTC](https://devforum.zoom.us/t/unable-to-render-video-zoom-error-code-206-active-media-failed/134658/2 "2025-06-30T08:01:57Z")

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Hey @lmtruong1512

Thanks for your feedback.

> G7hN3patQvakN5hjB1Lumw==

After analyzing the logs, we found that the video was muted by the system due to interruption from another application, preventing the SDK from capturing any frames.

This case has been improved in the latest Video SDK Web (2.2.0), which introduces a new exception type — ActiveMediaFailedCode.VideoStreamMuted (207) — to help developers handle this scenario.

> **[Video SDK - web - Event handling](https://developers.zoom.us/docs/video-sdk/web/handle-events/#video-exceptions)**
>
> The Zoom Developer Platform is an open platform that allows third-party developers to build applications and integrations upon Zoom’s video-first unified communications platform.

Thanks  
Vic

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