# Unable to retrieve transcripts file with Contact Center API **URL:** \ **Category:** Contact Center\ **Created:** [April 24, 2024, 12:57am UTC](https://devforum.zoom.us/t/unable-to-retrieve-transcripts-file-with-contact-center-api/108527 "2024-04-24T00:57:07Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![sakai](https://avatars.discourse-cdn.com/v4/letter/s/58f4c7/32.png) [@sakai](https://devforum.zoom.us/u/sakai)\ **Post date:** [April 24, 2024, 12:57am UTC](https://devforum.zoom.us/t/unable-to-retrieve-transcripts-file-with-contact-center-api/108527/1 "2024-04-24T00:57:07Z")
Execution of acquisition for transcript\_url, which acquires interaction logs of engagement and recording. The status code of the response is 400, and the result is “code”:104,“message”:“Invalid access token. Scope: is not included.”, and it cannot be obtained. The API used is below v2/contact\_center/engagements v2/contact\_center/engagements/transcripts/download v2/contact\_center/recordings v2/contact\_center/recordings/transcripts/download The following scopes have been added to the marketplace. -contact\_center:update:engagement\_recording\_control:admin -contact\_center:read:engagement\_recording\_status:admin -contact\_center:read:list\_recordings:admin -contact\_center:read:list\_engagements:admin -contact\_center:read:engagement:admin -contact\_center:read:voice\_call\_log:master -contact\_center:read:voice\_call\_log:admin ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [April 30, 2024, 10:10pm UTC](https://devforum.zoom.us/t/unable-to-retrieve-transcripts-file-with-contact-center-api/108527/2 "2024-04-30T22:10:49Z")
Hi @sakai , currently seeing if there is some internal documentation/guidance for contact center endpoints listed. Thanks for your patience! ---
**Author:** ![sakai](https://avatars.discourse-cdn.com/v4/letter/s/58f4c7/32.png) [@sakai](https://devforum.zoom.us/u/sakai)\ **Post date:** [May 6, 2024, 11:58pm UTC](https://devforum.zoom.us/t/unable-to-retrieve-transcripts-file-with-contact-center-api/108527/4 "2024-05-06T23:58:19Z")
@gianni.zoom How about after that? ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [May 8, 2024, 3:44pm UTC](https://devforum.zoom.us/t/unable-to-retrieve-transcripts-file-with-contact-center-api/108527/5 "2024-05-08T15:44:06Z")
Hi @sakai , I need a bit more info from you please. Send in the private message (you’ll see the notification when you click on your icon): - dev email associated with app - app type and when it was created (i.e. user managed server to server app or account-wide unified build flow app created last month) - client id - zm-tracking-id from response header of request - screenshot of added events/scopes ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [May 14, 2024, 2:48pm UTC](https://devforum.zoom.us/t/unable-to-retrieve-transcripts-file-with-contact-center-api/108527/6 "2024-05-14T14:48:48Z")
Hi @sakai, Your support ticket is TS1233678. Please attach check the email you shared with me for next steps and to see the open ticket. Additionally, when the issue is resolved, please comment back in the thread and share the update 🙂 ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [May 21, 2024, 5:58pm UTC](https://devforum.zoom.us/t/unable-to-retrieve-transcripts-file-with-contact-center-api/108527/7 "2024-05-21T17:58:00Z")
Hello, please respond to the support staff’s email.