# Unable to return all Users via the API

**URL:** <https://devforum.zoom.us/t/unable-to-return-all-users-via-the-api/66632>\
**Category:** Users and Groups\
**Created:** [March 29, 2022, 2:38pm UTC](https://devforum.zoom.us/t/unable-to-return-all-users-via-the-api/66632 "2022-03-29T14:38:46Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![dupination](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/dupination/32/35614_2.png) [@dupination](https://devforum.zoom.us/u/dupination)\
**Post date:** [March 29, 2022, 2:38pm UTC](https://devforum.zoom.us/t/unable-to-return-all-users-via-the-api/66632/1 "2022-03-29T14:38:46Z")

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Hello,

We have a total of 13,078 user accounts according to the web interface. When I request all users via the API I get 13,074  
My request URL looks like:

```auto
https://api.zoom.us/v2/users?page_size=300
<check for page token>
<return data>
<loop>

```

I am using Python and the JWT token.  
If I export all users out of the web interface I get all users.

This came up because I needed a user ID of one of the accounts missing.

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [March 29, 2022, 9:23pm UTC](https://devforum.zoom.us/t/unable-to-return-all-users-via-the-api/66632/2 "2022-03-29T21:23:33Z")

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Hi @dupination

Interesting. This is not the expected behavior.  
Could you please open a ticket with support so they can help you troubleshooting this error:

> **[Zoom Developer Support](https://devsupport.zoom.us/hc/en-us)**

Best,  
Elisa

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<div class="post-metadata">

**Author:** ![dupination](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/dupination/32/35614_2.png) [@dupination](https://devforum.zoom.us/u/dupination)\
**Post date:** [March 29, 2022, 10:00pm UTC](https://devforum.zoom.us/t/unable-to-return-all-users-via-the-api/66632/3 "2022-03-29T22:00:44Z")

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Hello @elisa.zoom

Thanks! Submitted.

Ryan

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [March 30, 2022, 4:48pm UTC](https://devforum.zoom.us/t/unable-to-return-all-users-via-the-api/66632/4 "2022-03-30T16:48:39Z")

</div>

Thanks @dupination I will be following up there