# Unable to start the RTMS **URL:** \ **Category:** Realtime Media Streams\ **Created:** [July 9, 2025, 3:06am UTC](https://devforum.zoom.us/t/unable-to-start-the-rtms/134992 "2025-07-09T03:06:56Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![MartinT](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/martint/32/50370_2.png) [@MartinT](https://devforum.zoom.us/u/MartinT)\ **Post date:** [July 9, 2025, 3:06am UTC](https://devforum.zoom.us/t/unable-to-start-the-rtms/134992/1 "2025-07-09T03:06:56Z")
We have been trying the RTMS, but even with an existing, or new app we can’t start the stream. We have followed this excact video: (YT: " Getting started with Realtime Media Streams with the NodeJS RTMS SDK ")I and `/docs/rtms/ guides` But when we add the app, and follow to the settings to “make it automatically start” the app doesn’t appear. Running the local code from quick-start example or any of the rtms examples never receives the webook events. The app appears in the zoom client, and is set to auto start manually via the zoom client, but that doesn’t help. I have even tried to start the RTMS manually with: ```auto curl https://api.zoom.us/v2/live_meetings/83099866476/rtms_app/status \ --request PATCH \ --header 'Content-Type: application/json' \ --header 'Authorization: Bearer ...' \ --data '{ "action": "start", "settings": { "participant_user_id": "....", "client_id": "...." } }' {"code":13267,"message":"RTMS app disabled. To use this feature, enable the **Allow apps to access meeting content** setting in the **Settings** page of the Zoom web portal."}% ``` The issue is, we do not have this settings in our account at all. Our account is: “Account Type Business” We’ve also notice the docs mention the minimum client version is `6.6.5.` or later on this page (/docs/rtms/) but the latest we can download / upgrade to on this page `zoom.us/download ` is `6.5.3 (58803) ` Do we need a newer version somehow? or a settings to unlock? The settings for the app are exactly the same as in the video and the guide, and the .env has the correct client\_id and client\_secret too. Thank you for your help! ---
**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\ **Post date:** [July 9, 2025, 6:40am UTC](https://devforum.zoom.us/t/unable-to-start-the-rtms/134992/2 "2025-07-09T06:40:19Z")
@MartinT I’ll pm you for more details on the account details ---
**Author:** ![expertswho](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/expertswho/32/60945_2.png) [@expertswho](https://devforum.zoom.us/u/expertswho)\ **Post date:** [July 9, 2025, 11:53am UTC](https://devforum.zoom.us/t/unable-to-start-the-rtms/134992/3 "2025-07-09T11:53:51Z")
hi @MartinT What the guys have not shared is that RTMS is not automatically available to all at this point. You need to apply to have in enabled. all the best John ---
**Author:** ![michael.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael.zoom/32/37213_2.png) [@michael.zoom](https://devforum.zoom.us/u/michael.zoom)\ **Post date:** [July 9, 2025, 1:14pm UTC](https://devforum.zoom.us/t/unable-to-start-the-rtms/134992/4 "2025-07-09T13:14:02Z")
Hey @MartinT, you should now see Realtime Media Streams on your account. I’ll send you an email with details! ---
**Author:** ![MartinT](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/martint/32/50370_2.png) [@MartinT](https://devforum.zoom.us/u/MartinT)\ **Post date:** [July 9, 2025, 9:46pm UTC](https://devforum.zoom.us/t/unable-to-start-the-rtms/134992/5 "2025-07-09T21:46:32Z")
Thank you so much Michael, this now works for all of our examples! Stunning!! ---
**Author:** ![shusen](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shusen/32/57687_2.png) [@shusen](https://devforum.zoom.us/u/shusen)\ **Post date:** [July 15, 2025, 12:32am UTC](https://devforum.zoom.us/t/unable-to-start-the-rtms/134992/6 "2025-07-15T00:32:29Z")
> [@michael.zoom](#): > > Realtime Media Streams @michael.zoom can I have RTMS access on my account as well? (let me know if this is not the right way to request access and I’m happy to get it right … ). ---
**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\ **Post date:** [July 16, 2025, 5:57am UTC](https://devforum.zoom.us/t/unable-to-start-the-rtms/134992/7 "2025-07-16T05:57:45Z")
@shusen please fill up the form here > **[Zoom Realtime Media Streams](https://www.zoom.com/en/realtime-media-streams/?cms_guid=false&lang=en-US)** > > Zoom Realtime Media Streams (RTMS) gives developers direct access to rich, structured meeting data to unlock AI-driven insights, automate critical workflows, and build impactful integrations on the Zoom platform. ---
**Author:** ![shusen](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shusen/32/57687_2.png) [@shusen](https://devforum.zoom.us/u/shusen)\ **Post date:** [July 16, 2025, 3:55pm UTC](https://devforum.zoom.us/t/unable-to-start-the-rtms/134992/8 "2025-07-16T15:55:41Z")
hey @chunsiong.zoom , i’ve submitted my form yesterday, let me know what else I need to do, thanks! ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [July 21, 2025, 4:08pm UTC](https://devforum.zoom.us/t/unable-to-start-the-rtms/134992/9 "2025-07-21T16:08:36Z")
Thank you! Our sales team will be in contact with you soon. ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [July 21, 2025, 4:08pm UTC](https://devforum.zoom.us/t/unable-to-start-the-rtms/134992/10 "2025-07-21T16:08:43Z")