# Unable to submit anonymous join exception **URL:** \ **Category:** Web\ **Created:** [July 21, 2026, 1:23pm UTC](https://devforum.zoom.us/t/unable-to-submit-anonymous-join-exception/144923 "2026-07-21T13:23:15Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Mtrew](https://avatars.discourse-cdn.com/v4/letter/m/3d9bf3/32.png) [@Mtrew](https://devforum.zoom.us/u/Mtrew)\ **Post date:** [July 21, 2026, 1:23pm UTC](https://devforum.zoom.us/t/unable-to-submit-anonymous-join-exception/144923/1 "2026-07-21T13:23:15Z")
### We have an application where we need anonymous join functionality to provide services. However the option to click anonymous join exception is grayed out for our application with no option to toggle it on? Can you please advise. Thank you, Michael Trew ---
**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\ **Post date:** [July 21, 2026, 3:13pm UTC](https://devforum.zoom.us/t/unable-to-submit-anonymous-join-exception/144923/2 "2026-07-21T15:13:59Z")
@Mtrew this might be the case as your submission is in progress ---
**Author:** ![Mtrew](https://avatars.discourse-cdn.com/v4/letter/m/3d9bf3/32.png) [@Mtrew](https://devforum.zoom.us/u/Mtrew)\ **Post date:** [July 21, 2026, 3:26pm UTC](https://devforum.zoom.us/t/unable-to-submit-anonymous-join-exception/144923/3 "2026-07-21T15:26:20Z")
The request is not in progress yet @chunsiong.zoom I have more information in my support ticket TS2390752 if you can kindly check there. ---
**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\ **Post date:** [July 22, 2026, 3:52am UTC](https://devforum.zoom.us/t/unable-to-submit-anonymous-join-exception/144923/4 "2026-07-22T03:52:04Z")
@Mtrew I’ll PM you for some information