# Unable to update user pronouns using patch **URL:** \ **Category:** API and Webhooks\ **Created:** [December 2, 2021, 11:22am UTC](https://devforum.zoom.us/t/unable-to-update-user-pronouns-using-patch/60972 "2021-12-02T11:22:31Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![ajitg](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ajitg/32/27269_2.png) [@ajitg](https://devforum.zoom.us/u/ajitg)\ **Post date:** [December 2, 2021, 11:22am UTC](https://devforum.zoom.us/t/unable-to-update-user-pronouns-using-patch/60972/1 "2021-12-02T11:22:32Z")
## How to programmatically update pronouns and pronoun preferences? **Description** PATCH /users/{userId} api call is not updating the pronouns. **Error** There is no error message received. Upon executing the request we get a 204 response. But the user details are not updated as per expectation. **Which App Type (OAuth / Chatbot / JWT / Webhook)?** We use JWT auth for the same and we have admin scope granted for this endpoint. **Which Endpoint/s?** [PATCH Users](https://marketplace.zoom.us/docs/api-reference/zoom-api/users/userupdate) **How To Reproduce (If applicable)** Steps to reproduce the behavior: 1. Request URL / Headers (without credentials) / Body curl --location --request PATCH ‘[https://api.zoom.us/v2/users/{email-address}](https://api.zoom.us/v2/users/%7Bemail-address%7D)’ –header ‘Authorization: Bearer ’ –header ‘Content-Type: application/json’ –data-raw ‘{ “pronouns”: “He/Him/His”, “pronouns\_option”: 1 }’ 2. Retrieve user to observe that neither pronouns nor the pronoun options are updated GET /users/{userId} **Additional Context** The PATCH users api call works fine to update the user’s firstname / lastname. Pronoun and pronoun options are not getting updated. ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [December 6, 2021, 11:37am UTC](https://devforum.zoom.us/t/unable-to-update-user-pronouns-using-patch/60972/2 "2021-12-06T11:37:02Z")
Hey @ajitg, Thanks for raising this, and apologies for the trouble you’re seeing. To confirm, this is not reflected in the UI either, right? Have you tried passing the pronouns string in all lowercase as well? Thanks, Will ---
**Author:** ![ajitg](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ajitg/32/27269_2.png) [@ajitg](https://devforum.zoom.us/u/ajitg)\ **Post date:** [December 6, 2021, 11:51am UTC](https://devforum.zoom.us/t/unable-to-update-user-pronouns-using-patch/60972/3 "2021-12-06T11:51:19Z")
Hi Will, That is correct. After pushing the change via API, I expected to first find it in my profile section. But I did not see that happen. But the updates went through when I updated my Display name. The update did not work when I tried updating the pronouns and pronouns\_options. I tried updating with lowercase pronouns too. No luck there either. -Ajit ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [December 7, 2021, 12:38pm UTC](https://devforum.zoom.us/t/unable-to-update-user-pronouns-using-patch/60972/4 "2021-12-07T12:38:58Z")
Hey @ajitg, Thanks for confirming—Let me do some testing on my end and follow up with you here shortly. Thanks, Will ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [December 7, 2021, 2:51pm UTC](https://devforum.zoom.us/t/unable-to-update-user-pronouns-using-patch/60972/5 "2021-12-07T14:51:54Z")
Hey @ajitg, In testing this just now from my end, I’m able to update this OK using the payload you’re using. However, I noticed yours has curly brackets—can you double check that you’re passing `"` and not `”` in your JSON? Additionally, can you ensure that your account has the following setting enabled under **[Account Settings](https://zoom.us/account/setting)**: ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/3/0/30823b2738ee620de61bf6c7aa6f5e682eae42b4.png) Let me know—thanks! Will ---
**Author:** ![ajitg](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ajitg/32/27269_2.png) [@ajitg](https://devforum.zoom.us/u/ajitg)\ **Post date:** [December 11, 2021, 4:32am UTC](https://devforum.zoom.us/t/unable-to-update-user-pronouns-using-patch/60972/6 "2021-12-11T04:32:53Z")
Hi Will, Thank you for trying out, But unfortunately I an still not able to update. Here I will be sharing a recording of the issue for your reference and I will paste the requests. As for your second part of the question, I think that option is enabled because we are able to set them on the Zoom profile page and can see them in meetings. So this might not be the issue. I will get back to you with the recordings. Do you have any preferred way of sharing the video file or simple google drive link is good enough? -Ajit ---
**Author:** ![ajitg](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ajitg/32/27269_2.png) [@ajitg](https://devforum.zoom.us/u/ajitg)\ **Post date:** [December 11, 2021, 5:08am UTC](https://devforum.zoom.us/t/unable-to-update-user-pronouns-using-patch/60972/7 "2021-12-11T05:08:32Z")
For privacy and security reasons, I will be sharing these details via the support portal [Unable to update user pronouns using patch – Zoom Support](https://support.zoom.us/hc/en-us/requests/12894758) Please get the video from the ticket. -Ajit ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [December 13, 2021, 1:05pm UTC](https://devforum.zoom.us/t/unable-to-update-user-pronouns-using-patch/60972/8 "2021-12-13T13:05:38Z")
Thanks @ajitg, Our team will be in touch shortly. Best, Will ---
**Author:** ![ajitg](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ajitg/32/27269_2.png) [@ajitg](https://devforum.zoom.us/u/ajitg)\ **Post date:** [January 6, 2022, 10:16am UTC](https://devforum.zoom.us/t/unable-to-update-user-pronouns-using-patch/60972/9 "2022-01-06T10:16:28Z")
Hi Team, Checking back in if there is any further progress on this issue. -Ajit ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [January 10, 2022, 4:33pm UTC](https://devforum.zoom.us/t/unable-to-update-user-pronouns-using-patch/60972/10 "2022-01-10T16:33:21Z")
Hi @ajitg, I can see your request is open with our Technical Support team, and they should be in touch shortly. Please use the support email for tracking this issue. Thanks, Zoom Developer Relations ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [January 10, 2022, 4:33pm UTC](https://devforum.zoom.us/t/unable-to-update-user-pronouns-using-patch/60972/11 "2022-01-10T16:33:24Z")