# Unable to use Zoom Whiteboard Export API

**URL:** <https://devforum.zoom.us/t/unable-to-use-zoom-whiteboard-export-api/102476>\
**Category:** API and Webhooks\
**Tags:** api\
**Created:** [January 24, 2024, 7:19pm UTC](https://devforum.zoom.us/t/unable-to-use-zoom-whiteboard-export-api/102476 "2024-01-24T19:19:19Z")\
**Posts on this page:** 1\
**Showing post:** 11

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [February 21, 2025, 10:25pm UTC](https://devforum.zoom.us/t/unable-to-use-zoom-whiteboard-export-api/102476/11 "2025-02-21T22:25:46Z")

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Hi @kannantl @ineuron sorry you did not get closure on this, but if this was still an issue, please share your API request url. It may be an issue of syntax.

Please see here:

> [@Whiteboard API query by user returns code 111800](https://devforum.zoom.us/t/whiteboard-api-query-by-user-returns-code-111800/127896/3):
>
> Hi @kevter.tgt The url should be [https://api.zoom.us/v2/whiteboards?user\_id=jane.doe@email.com](https://api.zoom.us/v2/whiteboards?user_id=jane.doe@email.com) Can you please revise the query parameter set up in the url and try again? Additionally while you have the correct scopes, the user may not granted actual permission to view the whiteboard. Please see these two support articles for guidance:

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_[View the full topic](https://devforum.zoom.us/t/unable-to-use-zoom-whiteboard-export-api/102476)._