# Unable to validate domains

**URL:** <https://devforum.zoom.us/t/unable-to-validate-domains/98168>\
**Category:** Domain Validation\
**Created:** [November 10, 2023, 8:24am UTC](https://devforum.zoom.us/t/unable-to-validate-domains/98168 "2023-11-10T08:24:02Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![tomomi.takahashi](https://avatars.discourse-cdn.com/v4/letter/t/958977/32.png) [@tomomi.takahashi](https://devforum.zoom.us/u/tomomi.takahashi)\
**Post date:** [November 10, 2023, 8:24am UTC](https://devforum.zoom.us/t/unable-to-validate-domains/98168/1 "2023-11-10T08:24:02Z")

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Hello, I’m working to complete the final step of submitting an app to the marketplace.

I’m on the “Validate the domain” step and I’ve followed the below instructions and the .html file is visible at [https://www.parbotai.com/zoomverify/verifyzoom.html](https://www.parbotai.com/zoomverify/verifyzoom.html) but I am still receiving this error: “can not access the html file, please be sure the file uploaded correctly and retry”. any support would be appreciated.

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**Author:** ![kwaku.nyante](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kwaku.nyante/32/23475_2.png) [@kwaku.nyante](https://devforum.zoom.us/u/kwaku.nyante)\
**Post date:** [November 12, 2023, 12:41pm UTC](https://devforum.zoom.us/t/unable-to-validate-domains/98168/2 "2023-11-12T12:41:24Z")

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Hello,

Thank you for reaching out in relation to Our Domain Validation process, the next steps will be sent to you via DM. Please refer to our domain validation resource: [Domain Validation Explanation](https://devforum.zoom.us/t/domain-validation-explanation/87699) for any further questions you may have about the process.

Thank you.

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<div class="post-metadata">

**Author:** ![tomomi.takahashi](https://avatars.discourse-cdn.com/v4/letter/t/958977/32.png) [@tomomi.takahashi](https://devforum.zoom.us/u/tomomi.takahashi)\
**Post date:** [November 27, 2023, 1:19am UTC](https://devforum.zoom.us/t/unable-to-validate-domains/98168/3 "2023-11-27T01:19:47Z")

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Hello,

Thank you for your replay.  
I haven’t received DM yet regarding the above matter,  
could you please let me know where I can check it?