# Unable to verify domain with html method

**URL:** <https://devforum.zoom.us/t/unable-to-verify-domain-with-html-method/97846>\
**Category:** Domain Validation\
**Created:** [November 3, 2023, 10:59pm UTC](https://devforum.zoom.us/t/unable-to-verify-domain-with-html-method/97846 "2023-11-03T22:59:05Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![brittany](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/brittany/32/53596_2.png) [@brittany](https://devforum.zoom.us/u/brittany)\
**Post date:** [November 3, 2023, 10:59pm UTC](https://devforum.zoom.us/t/unable-to-verify-domain-with-html-method/97846/1 "2023-11-03T22:59:05Z")

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We have uploaded and deployed the file to our domain, but each time I try to verify it, I get an error “can not access the html file, please be sure the file uploaded correctly and retry”

We are trying to submit our application review by the deadline tomorrow and this is the last step to complete. Can someone help me with the manual verification method? And confirm the deadline might be extended in the meantime? Thank you!

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**Author:** ![kwaku.nyante](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kwaku.nyante/32/23475_2.png) [@kwaku.nyante](https://devforum.zoom.us/u/kwaku.nyante)\
**Post date:** [November 6, 2023, 9:11pm UTC](https://devforum.zoom.us/t/unable-to-verify-domain-with-html-method/97846/2 "2023-11-06T21:11:40Z")

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Hello,

Thank you for reaching out in relation to Our Domain Validation process, the next steps will be sent to you via DM. Please refer to our domain validation resource: [Domain Validation Explanation](https://devforum.zoom.us/t/domain-validation-explanation/87699) for any further questions you may have about the process.

Thank you.

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**Author:** ![taimur](https://avatars.discourse-cdn.com/v4/letter/t/46a35a/32.png) [@taimur](https://devforum.zoom.us/u/taimur)\
**Post date:** [December 17, 2023, 2:30am UTC](https://devforum.zoom.us/t/unable-to-verify-domain-with-html-method/97846/3 "2023-12-17T02:30:26Z")

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I am in the same boat. I am unable to verify the domain using the HTML method. Can we use a DNS method or something else?

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**Author:** ![jcano1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jcano1/32/54964_2.png) [@jcano1](https://devforum.zoom.us/u/jcano1)\
**Post date:** [December 18, 2023, 8:12am UTC](https://devforum.zoom.us/t/unable-to-verify-domain-with-html-method/97846/4 "2023-12-18T08:12:21Z")

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Hi @kwaku.nyante I do have the same problem. We’ve uploaded the html to our Wordpress homepage and tried validating, but got “error” every time.

Could we have an alternate method like DNS txt record validation?

Thanks

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**Author:** ![taimur](https://avatars.discourse-cdn.com/v4/letter/t/46a35a/32.png) [@taimur](https://devforum.zoom.us/u/taimur)\
**Post date:** [December 20, 2023, 1:34pm UTC](https://devforum.zoom.us/t/unable-to-verify-domain-with-html-method/97846/5 "2023-12-20T13:34:28Z")

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@kwaku.nyante - is there an alternate way to validate the domains via DNS? I posted several days ago but still have not received a response. Kindly reply

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**Author:** ![kwaku.nyante](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kwaku.nyante/32/23475_2.png) [@kwaku.nyante](https://devforum.zoom.us/u/kwaku.nyante)\
**Post date:** [December 21, 2023, 2:11pm UTC](https://devforum.zoom.us/t/unable-to-verify-domain-with-html-method/97846/6 "2023-12-21T14:11:22Z")

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Hello, So HTML and TXT don’t work for you? @taimur ?

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**Author:** ![taimur](https://avatars.discourse-cdn.com/v4/letter/t/46a35a/32.png) [@taimur](https://devforum.zoom.us/u/taimur)\
**Post date:** [December 21, 2023, 2:28pm UTC](https://devforum.zoom.us/t/unable-to-verify-domain-with-html-method/97846/7 "2023-12-21T14:28:01Z")

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we were able to complete validation through TXT.

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**Author:** ![kwaku.nyante](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kwaku.nyante/32/23475_2.png) [@kwaku.nyante](https://devforum.zoom.us/u/kwaku.nyante)\
**Post date:** [December 21, 2023, 5:26pm UTC](https://devforum.zoom.us/t/unable-to-verify-domain-with-html-method/97846/8 "2023-12-21T17:26:06Z")

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