# Unauthorized error when trying to Zoom Contact Center using API

**URL:** <https://devforum.zoom.us/t/unauthorized-error-when-trying-to-zoom-contact-center-using-api/124118>\
**Category:** Contact Center\
**Created:** [January 8, 2025, 5:33am UTC](https://devforum.zoom.us/t/unauthorized-error-when-trying-to-zoom-contact-center-using-api/124118 "2025-01-08T05:33:18Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![gw.ipt\_sskim](https://avatars.discourse-cdn.com/v4/letter/g/9de0a6/32.png) [@gw.ipt\_sskim](https://devforum.zoom.us/u/gw.ipt_sskim)\
**Post date:** [January 8, 2025, 5:33am UTC](https://devforum.zoom.us/t/unauthorized-error-when-trying-to-zoom-contact-center-using-api/124118/1 "2025-01-08T05:33:18Z")

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Hello

When trying to call List voice call logs using the Contact Center API using the [Zoom\_Admin@kalmate.net](mailto:Zoom_Admin@kalmate.net) account, the error “http\_status” : “UNAUTHORIZED” occurs.

How can I solve this issue?

Best Regards  
sskim

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [January 9, 2025, 9:11pm UTC](https://devforum.zoom.us/t/unauthorized-error-when-trying-to-zoom-contact-center-using-api/124118/2 "2025-01-09T21:11:56Z")

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Hi @gw.ipt_sskim  
Thanks for reaching out to us and welcome to the Zoom Developer Forum!  
Can you please confirm that the user that is trying to make those API calls have the right permissions

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**Author:** ![gw.ipt\_sskim](https://avatars.discourse-cdn.com/v4/letter/g/9de0a6/32.png) [@gw.ipt\_sskim](https://devforum.zoom.us/u/gw.ipt_sskim)\
**Post date:** [January 10, 2025, 12:15am UTC](https://devforum.zoom.us/t/unauthorized-error-when-trying-to-zoom-contact-center-using-api/124118/3 "2025-01-10T00:15:04Z")

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Hello

Where can I check a right permissions?

What permissions should be assigned to use the Zoom API properly? If possible, please provide me with a screenshot as well.

Thanks  
sskim

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**Author:** ![gw.ipt\_sskim](https://avatars.discourse-cdn.com/v4/letter/g/9de0a6/32.png) [@gw.ipt\_sskim](https://devforum.zoom.us/u/gw.ipt_sskim)\
**Post date:** [January 10, 2025, 2:17am UTC](https://devforum.zoom.us/t/unauthorized-error-when-trying-to-zoom-contact-center-using-api/124118/4 "2025-01-10T02:17:33Z")

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Hello

This issue was resolved after adding a user account in Contact Center Management to use the Contact Center API.

Thanks  
sskim

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [January 10, 2025, 5:48pm UTC](https://devforum.zoom.us/t/unauthorized-error-when-trying-to-zoom-contact-center-using-api/124118/5 "2025-01-10T17:48:16Z")

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Happy to hear that! Thanks for sharing your findings with the community