# Unexpected "Account does not support REST API" error

**URL:** <https://devforum.zoom.us/t/unexpected-account-does-not-support-rest-api-error/14829>\
**Category:** API and Webhooks\
**Created:** [April 24, 2020, 9:07pm UTC](https://devforum.zoom.us/t/unexpected-account-does-not-support-rest-api-error/14829 "2020-04-24T21:07:38Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![emata](https://avatars.discourse-cdn.com/v4/letter/e/e9c0ed/32.png) [@emata](https://devforum.zoom.us/u/emata)\
**Post date:** [April 24, 2020, 9:07pm UTC](https://devforum.zoom.us/t/unexpected-account-does-not-support-rest-api-error/14829/1 "2020-04-24T21:07:38Z")

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**Description**  
I have been using a Pro account for testing purposes and out of the sudden I can’t longer authorize any application. Every single time that Oauth process is required I get the same error, even accessing this Dev forum.  
This is something started happening this week.

**Error**  
{“code”:200,“message”:“Account does not support REST API.”}

**Which App Type**  
OAuth

**Which Endpoint/s?**  
The problem I am describing happens during Oauth flow but in any case we use Chat Channels, Chat Messages and IM Chat.

**How To Reproduce**  
Described error happens every time during Oauth flow.

**Additional context**  
Is there any new role setting I need to enable? Thanks in advance for any help.

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [April 27, 2020, 11:11pm UTC](https://devforum.zoom.us/t/unexpected-account-does-not-support-rest-api-error/14829/2 "2020-04-27T23:11:47Z")

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Hey @emata,

What endpoint are you calling when getting the error?

```auto
{“code”:200,“message”:“Account does not support REST API.”}

```

Can you share a screenshot of the error too?

I don’t see anything off in your companies configuration.

Thanks,  
Tommy

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**Author:** ![emata](https://avatars.discourse-cdn.com/v4/letter/e/e9c0ed/32.png) [@emata](https://devforum.zoom.us/u/emata)\
**Post date:** [April 28, 2020, 2:04pm UTC](https://devforum.zoom.us/t/unexpected-account-does-not-support-rest-api-error/14829/3 "2020-04-28T14:04:08Z")

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Hi @tommy,

The error is happening during Oauth process, so, it is something I am seeing on the server logs. But now that you mention it, is also happening when I try to authorize this dev forum app, here the screenshots:  
 ![Screen Shot 2020-04-28 at 8.00.11 AM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/3/3870ca6f9240b144b985bbaa7b3ee904a136be9c.png)

 ![Screen Shot 2020-04-28 at 8.00.26 AM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/b/bc2f5cdff4226d275fc02d52b39bd884a8b3c90d.png)

I will send you a DM with the account id and user id, so, you can take a look at it. The problem is just happening with that specific Prod account we use for testing purposes.

Thanks.

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [April 29, 2020, 9:38pm UTC](https://devforum.zoom.us/t/unexpected-account-does-not-support-rest-api-error/14829/4 "2020-04-29T21:38:05Z")

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Thanks @emata,

We are looking into this and will get back to you. (ZOOM-156931)

-Tommy

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**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 8:58pm UTC](https://devforum.zoom.us/t/unexpected-account-does-not-support-rest-api-error/14829/5 "2020-08-21T20:58:36Z")

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