# Unsupported Feature error when screen recording to cloud

**URL:** <https://devforum.zoom.us/t/unsupported-feature-error-when-screen-recording-to-cloud/73085>\
**Category:** macOS\
**Created:** [July 27, 2022, 4:12pm UTC](https://devforum.zoom.us/t/unsupported-feature-error-when-screen-recording-to-cloud/73085 "2022-07-27T16:12:26Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![BrobaFett](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/brobafett/32/33319_2.png) [@BrobaFett](https://devforum.zoom.us/u/BrobaFett)\
**Post date:** [July 27, 2022, 4:12pm UTC](https://devforum.zoom.us/t/unsupported-feature-error-when-screen-recording-to-cloud/73085/1 "2022-07-27T16:12:26Z")

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**Description**

When I call ZoomSDK.shared()?.getMeetingService()?.getRecordController() .canStartRecording( **false** ) I get a ZoomSDKError\_Success, but when I call ZoomSDK.shared()?.getMeetingService()?.getRecordController() .canStartRecording( **true** ) I get ZoomSDKError\_UnSupportedFeature.

What would cause a ZoomSDKError\_UnSupportedFeature error for cloud recording?

**Which macOS Meeting SDK version?**  
5.11.1.8413

**To Reproduce(If applicable)**  
Steps to reproduce the behavior:

1. Go to ‘…’
2. Click on ‘…’
3. Scroll down to ‘…’
4. See error

**Screenshots**  
If applicable, add screenshots to help explain your problem.

**Device (please complete the following information):**

- Device: [e.g. Apple MacBook Pro (13-inch, M1)]
- OS: [e.g. macOS Big Sur 11.2.1]

**Additional context**  
Add any other context about the problem here.

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<div class="post-metadata">

**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [August 5, 2022, 1:41pm UTC](https://devforum.zoom.us/t/unsupported-feature-error-when-screen-recording-to-cloud/73085/2 "2022-08-05T13:41:30Z")

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@BrobaFett here’s what canStartRecording(boolean isCloud) does

`canStartRecording(false)` checks if local recording is enabled  
`canStartRecording(true)` checks if cloud recording is enabled

for your case, your zoom account might not have cloud recording enabled

[https://marketplacefront.zoom.us/sdk/meeting/macos/interface\_zoom\_s\_d\_k\_meeting\_record\_controller.html#afa806418596ba420d46a985528536fc1](https://marketplacefront.zoom.us/sdk/meeting/macos/interface_zoom_s_d_k_meeting_record_controller.html#afa806418596ba420d46a985528536fc1)

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [September 4, 2022, 11:41pm UTC](https://devforum.zoom.us/t/unsupported-feature-error-when-screen-recording-to-cloud/73085/3 "2022-09-04T23:41:48Z")

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Closed on September 4, 2022, 11:41pm UTC

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