# Unsupported Image Type

**URL:** <https://devforum.zoom.us/t/unsupported-image-type/49036>\
**Category:** App Marketplace\
**Created:** [April 28, 2021, 4:56am UTC](https://devforum.zoom.us/t/unsupported-image-type/49036 "2021-04-28T04:56:49Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![marketing7](https://avatars.discourse-cdn.com/v4/letter/m/82dd89/32.png) [@marketing7](https://devforum.zoom.us/u/marketing7)\
**Post date:** [April 28, 2021, 4:56am UTC](https://devforum.zoom.us/t/unsupported-image-type/49036/1 "2021-04-28T04:56:49Z")

</div>

**Description**  
When trying to upload images on the webinar setting (banner and logo) this error keep showing ‘Unsupported Image Type’ and I already changed the image requirements (size, dimension, format)

**Error**  
Unsupported Image Type

**Screenshots (If applicable)**  
If applicable, add screenshots to help explain your problem.  
 ![Screen Shot 2021-04-28 at 2.53.52 pm](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/d/d/ddbb1a2c9c554b1a6bd08cc50b721c64decab8e0.png)

**Additional context**  
I probably doing something wrong, but I need help. Thanks

---

<div class="post-metadata">

**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [April 29, 2021, 4:03pm UTC](https://devforum.zoom.us/t/unsupported-image-type/49036/2 "2021-04-29T16:03:20Z")

</div>

Hey @marketing7,

Can you confirm how you’re uploading this photo? Are you doing this from the [zoom.us](http://zoom.us) UI, or perhaps via API?

If it’s the former, I’ll kindly ask you to share these details with our Technical Support team [here](https://support.zoom.us/hc/en-us/requests/new), as they’re the experts in this domain.

Thanks!  
Will

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [May 30, 2021, 2:03am UTC](https://devforum.zoom.us/t/unsupported-image-type/49036/3 "2021-05-30T02:03:59Z")

</div>

Closed on May 30, 2021, 2:03am UTC

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.