# Update on Zoom API Integration - Permission Issue with CustCreate Action **URL:** \ **Category:** Users and Groups\ **Created:** [December 18, 2023, 3:42pm UTC](https://devforum.zoom.us/t/update-on-zoom-api-integration-permission-issue-with-custcreate-action/100365 "2023-12-18T15:42:12Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![sam7](https://avatars.discourse-cdn.com/v4/letter/s/bc8723/32.png) [@sam7](https://devforum.zoom.us/u/sam7)\ **Post date:** [December 18, 2023, 3:42pm UTC](https://devforum.zoom.us/t/update-on-zoom-api-integration-permission-issue-with-custcreate-action/100365/1 "2023-12-18T15:42:12Z")
Hi Team, I hope this message finds you well. I wanted to provide you with an update on our ongoing integration with the Zoom API. We’ve been working on user creation using the “/v2/users” endpoint, and during the process, we encountered a permission issue. The error message received is as follows: } “code”: 2016, “message”: “No permission, please contact Zoom customer support.” } Upon further investigation, it was identified that the correct action to be used in the request body is “CustCreate” instead of “Create.” We have made this adjustment, but we are still facing the permission error. ---
**Author:** ![freelancer.nak](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/freelancer.nak/32/40968_2.png) [@freelancer.nak](https://devforum.zoom.us/u/freelancer.nak)\ **Post date:** [December 18, 2023, 4:40pm UTC](https://devforum.zoom.us/t/update-on-zoom-api-integration-permission-issue-with-custcreate-action/100365/2 "2023-12-18T16:40:31Z")
@sam7 Hope you will be fine. Here is the session [how to create a user using Zoom REST API](https://youtu.be/bFflZ1TdxkY) ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [December 18, 2023, 6:53pm UTC](https://devforum.zoom.us/t/update-on-zoom-api-integration-permission-issue-with-custcreate-action/100365/3 "2023-12-18T18:53:40Z")
Hi @sam7 Can you confirm that you are part of our ISV Partner Program? > **[Zoom ISV Partner Program | Zoom](https://explore.zoom.us/en/isv/#isv)** > > The Zoom ISV Developer Partner Program is designed to help builders integrate, embed, and take to market their application with Zoom Meetings and Video. ![Screenshot 2023-12-18 at 1.52.47 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/8/9/89070060917a8335f9def0ca0638834498739caf.png) ---
**Author:** ![drpadron](https://avatars.discourse-cdn.com/v4/letter/d/e36b37/32.png) [@drpadron](https://devforum.zoom.us/u/drpadron)\ **Post date:** [December 19, 2023, 5:48am UTC](https://devforum.zoom.us/t/update-on-zoom-api-integration-permission-issue-with-custcreate-action/100365/4 "2023-12-19T05:48:03Z")
Hi , Team We’ve been working on user creation using the “/v2/users” endpoint and got the same problem { “code”: 2016, “message”: “No permission, please contact Zoom customer support.” } This is our payload { “action”: “custCreate”, “user\_info”: { “email”: “[drpadron@focusadhdindy.com](mailto:drpadron@focusadhdindy.com)”, “first\_name”: “Mario”, “last\_name”: “Padron”, “display\_name”: “drpadron”, “password”: “B6vCaZPzJ7yHqLSXMFKs”, “type”: 2 } } Can you help us asap ? ---
**Author:** ![sam7](https://avatars.discourse-cdn.com/v4/letter/s/bc8723/32.png) [@sam7](https://devforum.zoom.us/u/sam7)\ **Post date:** [December 19, 2023, 7:36am UTC](https://devforum.zoom.us/t/update-on-zoom-api-integration-permission-issue-with-custcreate-action/100365/5 "2023-12-19T07:36:55Z")
No @freelancer.nak , i am creating user with CustCreate action, what we need to do for these type of action? ---
**Author:** ![freelancer.nak](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/freelancer.nak/32/40968_2.png) [@freelancer.nak](https://devforum.zoom.us/u/freelancer.nak)\ **Post date:** [December 19, 2023, 7:48am UTC](https://devforum.zoom.us/t/update-on-zoom-api-integration-permission-issue-with-custcreate-action/100365/6 "2023-12-19T07:48:11Z")
Then you must be an ISV partner with Zoom before that action. > **[Zoom ISV Partner Program | Zoom](https://explore.zoom.us/en/isv/)** > > The Zoom ISV Developer Partner Program is designed to help builders integrate, embed, and take to market their application with Zoom Meetings and Video. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [December 19, 2023, 3:21pm UTC](https://devforum.zoom.us/t/update-on-zoom-api-integration-permission-issue-with-custcreate-action/100365/7 "2023-12-19T15:21:16Z")
Hi @drpadron As mentioned in my previous response, you will need to sign up for our ISV Partner program to be able to use custCreate ---
**Author:** ![sam7](https://avatars.discourse-cdn.com/v4/letter/s/bc8723/32.png) [@sam7](https://devforum.zoom.us/u/sam7)\ **Post date:** [December 20, 2023, 4:16am UTC](https://devforum.zoom.us/t/update-on-zoom-api-integration-permission-issue-with-custcreate-action/100365/8 "2023-12-20T04:16:34Z")
Hi @elisa.zoom , I have applied for the same but didn’t get any response yet. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [December 20, 2023, 3:38pm UTC](https://devforum.zoom.us/t/update-on-zoom-api-integration-permission-issue-with-custcreate-action/100365/9 "2023-12-20T15:38:32Z")
@sam7 I see, please reach out to them again, they should be able to get back to you shortly