We just saw the following behavior with our “VoiceVibes” integration – the download_url which was returned by the Cloud Recordings API for one specific customer results in the following message when it is loaded in a browser or via a download script: “Download has been disabled by the administrator (200)”
Can you confirm that this is caused by the issue you mentioned?
We are seeing all downloads broken for one customer while another customer is fine. Do you anticipate that once this is resolved all customers will work and that error will no longer be shown for download_url’s returned by your API under any circumstances?
Another post made reference to a user setting called “Require password to access shared cloud recordings” and I just wanted to make sure that that setting isn’t what is breaking this and that once you fix things on your end, any customer who installs our integration will be able to provide non-blocked download_url’s.