Update: Recording download url 403 error

Tommy,

Thanks for the reply.

I’m a little disappointed to hear this. This results in a bad customer experience – customers using our integration must now be shown an error first and we then have to make an educated guess as to what caused the error and recommend they change this setting in their Zoom account.

It would be much better if we are able to know ahead of time that the download links are invalid. Is there a way to tell based on user info returned from one of the other API endpoints or some other method that the download links returned for the Cloud recordings won’t actually work when our system attempts to download them? Can you update your API to not return them in the first place (which makes sense since they won’t ever work)?

Since the entire point of our integration hinges on being able to receive working download links, it makes the most sense to handle this during the “setup”/“authorization” phase of installing our integration. We could then show a warning to users who have their download links set to private that they need to change this setting before they can proceed with using the integration.

As it stands now, it looks like we have to assume everything is okay, wait until a customer wants to us to download one of their recordings then try the download link to see if it works. If it doesn’t, we need to show an error and request that they change the setting, which may or may not be the cause of the error (since our backend isn’t currently configured to parse out and look for the “disabled by administrator” text we can’t be sure if the problem is in their settings or a Zoom problem such as the original thread above).

Again… is there any way to tell ahead of time that the account’s download links are set to private and won’t actually work?

Either way, thanks for the response so far.

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This brings up a good question about the API, does the endpoint /users/{userId}/recordings bring back a list of meetings that you have access to the recordings of or recordings of meetings you participated in that have a recording which you may or may not have access to? I assume If this endpoint returns a download_url for a recording, the user has access to download it with their access token.

Agreed. Also, it seems rather unfortunate to me that the Oauth permission doesn’t override the checkbox in the user settings.

In my code now, I don’t use any access token, simply access the download_url, and it used to work perfectly until two days ago. Can you confirm that your rollback will not break my code? or should I integrate some kind of access_token I currently know nothing about?

Also, do we have an ETA on this issue?

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Please let us know when this issue will be fixed. This issue forced us to shutdown our services till fixed. We are in the process of finding the alternative options to pull the old files from the affected date till fix date (from Zoom cloud to customers). Is it possible for Zoom to trigger the recording (completed) notification for the old files? Thanks.

I also have the same question as we are not using access token as of now , simply using download_url. Do we have to change the code accordingly.

Hi @Everyone,

Good news! Our Engineers have worked tirelessly overnight to resolve the download url issue which you are experiencing. Now that the fix is in place, please try to use your access token with the download url to confirm that it is working.

Let us know if you are still experiencing this or any other issues.

Thanks

Thanks, all is working as usual again.

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Is it possible to trigger the recording completed notification by Zoom for the recording done during the issue period? Otherwise there is no way we can upload the recording to our customers. Thanks.

Hey @selva.iyyamperumal,

You can get all recordings by date using the List all Recordings endpoint and then upload them respectively.

Thanks,
Tommy

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See the bug/missing feature discussed here: BUG downloading cloud recordings with access token set results in an invalid response

Thanks for your help Ryan.

Hi Tommy,
Yes, we have been thinking about this option. We have to develop code to do. All our connectors looking for the recording completed notification and upload the files once received. Is it possible to trigger the recording completed notification by Zoom for the recording done during the issue period?

Thanks.

@Michael_Purnell
Thanks. We could download the recordings properly now.

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Hey @selva.iyyamperumal,

Unfortunately this is not possible as our webhook notifications are triggered by callbacks after the event occurs.

To accomplish what you want, you can get all the recordings and then reuse your existing logic/code to upload them to your cloud storage service / customers.

-Tommy

Is this happening all over again??? Apparently getting 403 when downloading recordings in the last 18 hours or so!

@tommy Even I’m getting the same issue. 403 forbidden while downloading recordings. Can you please check it ?

We are experiencing the same issues. Random recordings are returning a 403 when attempting to download via “download_url”

Hey @bdelaune, @te_zoom.admin, @shaharsol,

We are looking into the issue. (ZOOM-146185)

As a work around, please see my post here:

Thanks,
Tommy

Thanks @tommy I confirm the workaround solves this issue for me.

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