# URGENT - Web SDK Completely Jumbled **URL:** \ **Category:** Web\ **Created:** [May 31, 2020, 3:27pm UTC](https://devforum.zoom.us/t/urgent-web-sdk-completely-jumbled/19704 "2020-05-31T15:27:14Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![ZoomFan](https://avatars.discourse-cdn.com/v4/letter/z/5e9695/32.png) [@ZoomFan](https://devforum.zoom.us/u/ZoomFan)\ **Post date:** [May 31, 2020, 3:27pm UTC](https://devforum.zoom.us/t/urgent-web-sdk-completely-jumbled/19704/1 "2020-05-31T15:27:14Z")
**Description** WebSDK is completely broken. It sounds completely distorted and no video comes through. **Error** No video comes through when people join to the meeting via the webSDK. **Which version?** WedSDK - 1.7.5 **To Reproduce(If applicable)** Steps to reproduce the behavior: Join a meeting via the websdk **Screenshots** Just a black screen. **Smartphone (please complete the following information):** - Device: [e.g. iPhone6] - OS: [e.g. iOS8.1] - Version: [e.g. 22] - Browser:[e.g. Chrome] **Additional context** ---
**Author:** ![ZoomFan](https://avatars.discourse-cdn.com/v4/letter/z/5e9695/32.png) [@ZoomFan](https://devforum.zoom.us/u/ZoomFan)\ **Post date:** [May 31, 2020, 4:25pm UTC](https://devforum.zoom.us/t/urgent-web-sdk-completely-jumbled/19704/2 "2020-05-31T16:25:59Z")
It seems as though we just needed to upgrade the webSDK. **How can we get notifications about these important changes?** I monitor the Maintenance emails from Zoom like a hawk these days, but there was nothing about being required to upgrade the Web SDK. I can’t understand what the correct way is to avoid having these unnecessary downtimes. ---
**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\ **Post date:** [June 1, 2020, 5:36am UTC](https://devforum.zoom.us/t/urgent-web-sdk-completely-jumbled/19704/3 "2020-06-01T05:36:52Z")
Hi @ZoomFan, We’ve sent out multiple emails to our developers about the GCM upgrade. Nevertheless, you can subscribe to our newsletter[1], checkout our the main page on our docs[2], our WebSDK page[3], and subscribe to our change log page[4]. 1- [https://marketplace.zoom.us/docs/guides/stay-up-to-date/developer-newsletter](https://marketplace.zoom.us/docs/guides/stay-up-to-date/developer-newsletter)’ 2- [https://marketplace.zoom.us/docs/guides](https://marketplace.zoom.us/docs/guides) 3 - [https://marketplace.zoom.us/docs/guides/stay-up-to-date/upcoming-changes/web-sdk](https://marketplace.zoom.us/docs/guides/stay-up-to-date/upcoming-changes/web-sdk) 4 - [https://marketplace.zoom.us/docs/changelog](https://marketplace.zoom.us/docs/changelog) Thanks ---
**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\ **Post date:** [August 21, 2020, 9:38pm UTC](https://devforum.zoom.us/t/urgent-web-sdk-completely-jumbled/19704/4 "2020-08-21T21:38:22Z")
Closed on August 21, 2020, 9:38pm UTC