# User continuously getting disconnected and having to rejoin

**URL:** <https://devforum.zoom.us/t/user-continuously-getting-disconnected-and-having-to-rejoin/120096>\
**Category:** Web\
**Created:** [October 31, 2024, 12:28am UTC](https://devforum.zoom.us/t/user-continuously-getting-disconnected-and-having-to-rejoin/120096 "2024-10-31T00:28:02Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![sam9](https://avatars.discourse-cdn.com/v4/letter/s/858c86/32.png) [@sam9](https://devforum.zoom.us/u/sam9)\
**Post date:** [October 31, 2024, 12:28am UTC](https://devforum.zoom.us/t/user-continuously-getting-disconnected-and-having-to-rejoin/120096/1 "2024-10-31T00:28:02Z")

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**Description**  
Session ID: xqcJ7yh1SUGfz5CTj9wRZg==

User: Abby Berg

Meeting dashboard shows her being disconnected/rejoining \>20 times during the meeting. Why is this happening? created a rough user experience for the user.

**Browser Console Error**  
The full error message or issue you are running into.

**Which Web Video SDK version?**  
1.12.10

**Device (please complete the following information):**  
Web Browser MicrosoftEdge 130

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**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\
**Post date:** [October 31, 2024, 6:55am UTC](https://devforum.zoom.us/t/user-continuously-getting-disconnected-and-having-to-rejoin/120096/2 "2024-10-31T06:55:26Z")

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Hey @sam9

Thanks for your feedback.

> xqcJ7yh1SUGfz5CTj9wRZg==

We analyzed the logs and found the reason for the reconnection issue is still related to the disconnection from our WebRTC server. We have identified the issue and will fix it in early November.

Thanks  
Vic

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [November 30, 2024, 4:55pm UTC](https://devforum.zoom.us/t/user-continuously-getting-disconnected-and-having-to-rejoin/120096/3 "2024-11-30T16:55:49Z")

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Closed on November 30, 2024, 4:55pm UTC

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