# User details API returned no emailin response and **URL:** \ **Category:** API and Webhooks\ **Created:** [August 31, 2021, 9:57am UTC](https://devforum.zoom.us/t/user-details-api-returned-no-emailin-response-and/56697 "2021-08-31T09:57:20Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![sergey.fursov](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sergey.fursov/32/18136_2.png) [@sergey.fursov](https://devforum.zoom.us/u/sergey.fursov)\ **Post date:** [August 31, 2021, 9:57am UTC](https://devforum.zoom.us/t/user-details-api-returned-no-emailin-response-and/56697/1 "2021-08-31T09:57:20Z")
Hi! **Description** Recently we had the following problem: the /users/{userId} API endpoint returned a response without the email field. It is required for this type of request though. This happened two times (8/27 and 8/30) already. Also, the first/last name had an empty value and created\_at had a value, that is not related to the requested user. User id is “3rll8dGTRtesJCVwD8zvSA” Full response: ```auto {created_at: '2021-08-30T11:05:49Z', dept: 'Analyst', first_name: '', group_ids: [], id: '3rll8dGTRtesJCVwD8zvSA', im_group_ids: [], last_name: '', role_name: '', type: 1, verified: 0} ``` I checked that API returns a correct response now for the same user. How it could be possible? Should we expect such kind of response later in ours code? UPD: the issue happened again with a different user id today (8/31) **Error** missing required email field **Which App Type (OAuth / Chatbot / JWT / Webhook)?** OAuth **Which Endpoint/s?** /users/{userId} **How To Reproduce (If applicable)** I cannot reproduce it right now ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [September 1, 2021, 3:54pm UTC](https://devforum.zoom.us/t/user-details-api-returned-no-emailin-response-and/56697/2 "2021-09-01T15:54:51Z")
Hi @sergey.fursov Thank you for reaching out to Developer Support, happy to help here! I am sorry to hear that this happened to you, this is an unexpected behavior of the API, you should be able to see the first and last name when you retrieve an user. Have you experience this behavior any other times? is this happening still?? Thanks, Elisa ---
**Author:** ![sergey.fursov](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sergey.fursov/32/18136_2.png) [@sergey.fursov](https://devforum.zoom.us/u/sergey.fursov)\ **Post date:** [September 1, 2021, 5:28pm UTC](https://devforum.zoom.us/t/user-details-api-returned-no-emailin-response-and/56697/3 "2021-09-01T17:28:53Z")
Hi @elisa.zoom Yea, we had the same problem several times yesterday, and we had to add a workaround to our code to stop failing on such responses (we just treat them like 404 responses). Maybe we had such a problem today, I just don’t know about that now. If you want, I can add a new logging logic to collect such cases during the week. Would it be helpful? Thanks, Sergey ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [September 1, 2021, 6:35pm UTC](https://devforum.zoom.us/t/user-details-api-returned-no-emailin-response-and/56697/4 "2021-09-01T18:35:01Z")
Hi @sergey.fursov I am happy to hear that you guys found a workaround for your issue. And yes, that would be super helpful! I will keep an eye on this issue Regards, Elisa ---
**Author:** ![sergey.fursov](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sergey.fursov/32/18136_2.png) [@sergey.fursov](https://devforum.zoom.us/u/sergey.fursov)\ **Post date:** [September 1, 2021, 6:58pm UTC](https://devforum.zoom.us/t/user-details-api-returned-no-emailin-response-and/56697/5 "2021-09-01T18:58:48Z")
Ok, I’ll add additional logging. Did you find a reason why the issue happened recently? How I can help you with that? ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [September 7, 2021, 10:56pm UTC](https://devforum.zoom.us/t/user-details-api-returned-no-emailin-response-and/56697/6 "2021-09-07T22:56:29Z")
Hey @sergey.fursov, Without being able to reproduce the issue, it’s difficult to say why this was happening. I’m not seeing any outages lining up with this. Please let us know if you log any further instances of this. Thanks, Max ---
**Author:** ![sergey.fursov](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sergey.fursov/32/18136_2.png) [@sergey.fursov](https://devforum.zoom.us/u/sergey.fursov)\ **Post date:** [September 16, 2021, 9:07am UTC](https://devforum.zoom.us/t/user-details-api-returned-no-emailin-response-and/56697/7 "2021-09-16T09:07:26Z")
hey @MaxM we just (Sep 16, 2021 9:01:17 AM UTC) got the same empty response for the user instance ```auto zoom_user_id: imKtAjixQRW5KZ1TsipWhA zoom_api_response: {created_at: 2021-09-16T09:01:17Z, dept: Mobile, first_name: , group_ids: [], id: imKtAjixQRW5KZ1TsipWhA, im_group_ids: [], last_name: , role_name: , type: 1, verified: 0} ``` ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [September 17, 2021, 11:38pm UTC](https://devforum.zoom.us/t/user-details-api-returned-no-emailin-response-and/56697/8 "2021-09-17T23:38:27Z")
Hey @sergey.fursov, Thank you for following up here. It looks like that response has been modified from what the API returns. Would you be able to provide the full response? You can do that by sending an email to [developersupport@zoom.us](mailto:developersupport@zoom.us) with a link to this thread and the response. Thanks, Max ---
**Author:** ![sergey.fursov](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sergey.fursov/32/18136_2.png) [@sergey.fursov](https://devforum.zoom.us/u/sergey.fursov)\ **Post date:** [September 18, 2021, 3:15pm UTC](https://devforum.zoom.us/t/user-details-api-returned-no-emailin-response-and/56697/9 "2021-09-18T15:15:57Z")
Hey @MaxM Actually, what I posted above is a full response body for the `/users/imKtAjixQRW5KZ1TsipWhA` API request. The status for the response is 200. What kind of additional info do you want me to provide? request/response headers? anything else? Thanks, Sergey ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [September 21, 2021, 8:30pm UTC](https://devforum.zoom.us/t/user-details-api-returned-no-emailin-response-and/56697/10 "2021-09-21T20:30:51Z")
Hey @sergey.fursov, What I mean is that typically the response would be formatted as JSON, with quotes, and there would be more properties that are returned. Here’s an example from our documentation: ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/c/e/ce9d143021517216e299c2fd65a874cdae61e6ff.png) When logging that request, what REST client were you using? Is it possible that the data is changed or filtered before logging? Thanks, Max ---
**Author:** ![sergey.fursov](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sergey.fursov/32/18136_2.png) [@sergey.fursov](https://devforum.zoom.us/u/sergey.fursov)\ **Post date:** [September 22, 2021, 10:41am UTC](https://devforum.zoom.us/t/user-details-api-returned-no-emailin-response-and/56697/11 "2021-09-22T10:41:53Z")
Hey @MaxM Sorry for the confusion, the response was copied from Sentry, which formats data in its web interface. The raw response looks like the following: ```auto { "created_at":"2021-09-17T09:11:46Z", "dept":"Mobile", "first_name":"", "group_ids":[], "id":"imKtAjixQRW5KZ1TsipWhA", "im_group_ids":[], "last_name":"", "role_name":"", "type":1, "verified":0 } ``` We access the Zoom API by using python’s requests lib, our code looks like: ```auto import requests response = requests.get( f'https://api.zoom.us/v2/users/{userId}', headers = {'Authorization': f'Bearer {access_token}'}, ) response.raise_for_status() return response.json() ``` the code above doesn’t raise any error (which means the response has 200 code) and returns the json I’ve posted above ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [September 24, 2021, 9:10pm UTC](https://devforum.zoom.us/t/user-details-api-returned-no-emailin-response-and/56697/12 "2021-09-24T21:10:16Z")
Hey @sergey.fursov, Thank you for following up on this. Please send an email to [developersupport@zoom.us](mailto:developersupport@zoom.us) with a link to this thread. In that email, please provide the App Name and App Owner Email. I’ll use that to reproduce the issue. Thanks, Max ---
**Author:** ![sergey.fursov](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sergey.fursov/32/18136_2.png) [@sergey.fursov](https://devforum.zoom.us/u/sergey.fursov)\ **Post date:** [September 25, 2021, 11:28am UTC](https://devforum.zoom.us/t/user-details-api-returned-no-emailin-response-and/56697/13 "2021-09-25T11:28:44Z")
Hey @MaxM, Just did that. I should clearly note that the issue might not be reproducible with the same UserId provided above, because after some time the issue is being resolved itself and API returns correct result with the full info about the user. Thanks, Sergey ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [September 27, 2021, 10:14pm UTC](https://devforum.zoom.us/t/user-details-api-returned-no-emailin-response-and/56697/14 "2021-09-27T22:14:23Z")
Hey @sergey.fursov, I appreciate the additional details! I’ll follow up with you in our ticket. Thanks, Max ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [September 27, 2021, 10:14pm UTC](https://devforum.zoom.us/t/user-details-api-returned-no-emailin-response-and/56697/15 "2021-09-27T22:14:26Z")
Closed on September 27, 2021, 10:14pm UTC