# User does not exist error - OAuth App

**URL:** <https://devforum.zoom.us/t/user-does-not-exist-error-oauth-app/87366>\
**Category:** Users and Groups\
**Created:** [April 25, 2023, 6:24pm UTC](https://devforum.zoom.us/t/user-does-not-exist-error-oauth-app/87366 "2023-04-25T18:24:47Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![rmascarenhas](https://avatars.discourse-cdn.com/v4/letter/r/9de0a6/32.png) [@rmascarenhas](https://devforum.zoom.us/u/rmascarenhas)\
**Post date:** [April 25, 2023, 6:24pm UTC](https://devforum.zoom.us/t/user-does-not-exist-error-oauth-app/87366/1 "2023-04-25T18:24:47Z")

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We get the below error on using a company admin token to retrieve user info from a Zoom OAuth app.  
The user being fetched has a different email domain from the company domain, but is listed on the list of licensed users for the company.

API Request : [https://api.zoom.us/v2/users/{email}](https://api.zoom.us/v2/users/%7Bemail%7D)

API Response : { “code”: 1001, “message”: “User does not exist: [email](mailto:email).” }

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [April 26, 2023, 4:24pm UTC](https://devforum.zoom.us/t/user-does-not-exist-error-oauth-app/87366/2 "2023-04-26T16:24:45Z")

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Hi @rmascarenhas ,

Is the user a part of a subaccount and your account is the master account? This could explain this API behavior. You would need to use the master account endpoints: [https://developers.zoom.us/docs/api/rest/reference/zoom-api/ma/#overview](https://developers.zoom.us/docs/api/rest/reference/zoom-api/ma/#overview)

Talk soon!

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**Author:** ![rmascarenhas](https://avatars.discourse-cdn.com/v4/letter/r/9de0a6/32.png) [@rmascarenhas](https://devforum.zoom.us/u/rmascarenhas)\
**Post date:** [May 4, 2023, 6:19pm UTC](https://devforum.zoom.us/t/user-does-not-exist-error-oauth-app/87366/4 "2023-05-04T18:19:01Z")

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Thanks for your response @gianni.zoom .  
We were able to proceed by authorizing from a master account.

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [May 8, 2023, 11:43pm UTC](https://devforum.zoom.us/t/user-does-not-exist-error-oauth-app/87366/5 "2023-05-08T23:43:12Z")

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Glad this is all resolved. Thanks for using Zoom!