# User Does Not Exist Error

**URL:** <https://devforum.zoom.us/t/user-does-not-exist-error/51607>\
**Category:** API and Webhooks\
**Created:** [June 2, 2021, 8:54am UTC](https://devforum.zoom.us/t/user-does-not-exist-error/51607 "2021-06-02T08:54:08Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![james.lloyd](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/james.lloyd/32/27640_2.png) [@james.lloyd](https://devforum.zoom.us/u/james.lloyd)\
**Post date:** [June 2, 2021, 8:54am UTC](https://devforum.zoom.us/t/user-does-not-exist-error/51607/1 "2021-06-02T08:54:08Z")

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**Description**  
Users with information missing

**Error**  
It seems that if I pull the active hosts for a given data range, I can get users with missing details. e.g.,

{  
“id”: “aFFlMpaeS9uNPLLrv6vwRQ”,  
“email”: “”,  
“user\_name”: “”,  
“type”: 2,  
“dept”: “”,  
“meetings”: 2,  
“participants”: 83,  
“meeting\_minutes”: 11859,  
“last\_client\_version”: “”,  
“last\_login\_time”: “”,  
“create\_time”: “”  
},

If I then try to pull Meetings for the user I get:

{  
“code”: 1001,  
“message”: “User does not exist: aFFlMpaeS9uNPLLrv6vwRQ.”  
}

Is there a way to account for these?

**Which Endpoint/s?**

> **[Get active/inactive host reports - Reports - Zoom API - API Reference](https://marketplace.zoom.us/docs/api-reference/zoom-api/reports/reportusers)**
>
> A user is considered to be an active host during the month specified in the "from" and "to" range, if the user has hosted at least one meeting during th...

and then:

> **[Get meeting reports - Reports - Zoom API - API Reference](https://marketplace.zoom.us/docs/api-reference/zoom-api/reports/reportmeetings)**
>
> Retrieve report on a past meeting for a specified period of time. The time range for the report is limited to a month and the month should fall under th...

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<div class="post-metadata">

**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [June 2, 2021, 8:54pm UTC](https://devforum.zoom.us/t/user-does-not-exist-error/51607/2 "2021-06-02T20:54:50Z")

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Hi @james.lloyd – has this user been deleted? If so that could be why you’re getting the message that the user does not exist.

If you think the user _does_ still exist, please send their user id email to [developersupport@zoom.us](mailto:developersupport@zoom.us).

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**Author:** ![james.lloyd](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/james.lloyd/32/27640_2.png) [@james.lloyd](https://devforum.zoom.us/u/james.lloyd)\
**Post date:** [June 4, 2021, 9:32am UTC](https://devforum.zoom.us/t/user-does-not-exist-error/51607/3 "2021-06-04T09:32:08Z")

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Hello Gianni,

I can confirm the user has been deleted - but I don’t think that _should_ impact on this.

Either API calls should exclude deleted accounts for all APIs or (preferably) they should include them in all calls with a flag and/or filter.

It makes it difficult to report on a historical position if the APIs selectively hide data.

I hope this makes sense.

James

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<div class="post-metadata">

**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [June 8, 2021, 4:56pm UTC](https://devforum.zoom.us/t/user-does-not-exist-error/51607/4 "2021-06-08T16:56:49Z")

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Hi @james.lloyd , this is helpful feedback and makes sense. I’ll document these points for our considerations. Thank you!

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [July 9, 2021, 2:57am UTC](https://devforum.zoom.us/t/user-does-not-exist-error/51607/5 "2021-07-09T02:57:17Z")

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Closed on July 9, 2021, 2:57am UTC

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