# User does not exist:

**URL:** <https://devforum.zoom.us/t/user-does-not-exist/15336>\
**Category:** API and Webhooks\
**Created:** [April 29, 2020, 2:32am UTC](https://devforum.zoom.us/t/user-does-not-exist/15336 "2020-04-29T02:32:59Z")\
**Posts on this page:** 16\
**Page:** 1

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**Author:** ![ahaile](https://avatars.discourse-cdn.com/v4/letter/a/bc8723/32.png) [@ahaile](https://devforum.zoom.us/u/ahaile)\
**Post date:** [April 29, 2020, 2:32am UTC](https://devforum.zoom.us/t/user-does-not-exist/15336/1 "2020-04-29T02:32:59Z")

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I was sending a request [https://api.zoom.us/v2/users/XXXX/meetings](https://api.zoom.us/v2/users/XXXX/meetings) to create a meeting but no matter what I passed as a user id (email, user id, or me) I keep getting User does not exist message. I called get user method and take user id from the response but still getting the same error message.

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**Author:** ![samson](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/samson/32/7431_2.png) [@samson](https://devforum.zoom.us/u/samson)\
**Post date:** [May 1, 2020, 10:16am UTC](https://devforum.zoom.us/t/user-does-not-exist/15336/2 "2020-05-01T10:16:19Z")

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I am also facing the same issue .

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**Author:** ![PasinduDew](https://avatars.discourse-cdn.com/v4/letter/p/43a26b/32.png) [@PasinduDew](https://devforum.zoom.us/u/PasinduDew)\
**Post date:** [May 2, 2020, 12:32pm UTC](https://devforum.zoom.us/t/user-does-not-exist/15336/3 "2020-05-02T12:32:38Z")

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I’m also having the same problem.

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [May 6, 2020, 12:02am UTC](https://devforum.zoom.us/t/user-does-not-exist/15336/4 "2020-05-06T00:02:30Z")

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Hey @PasinduDew, @samson, @ahaile,

Can you please message me the userID you are passing in?

Thanks,  
Tommy

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**Author:** ![ahaile](https://avatars.discourse-cdn.com/v4/letter/a/bc8723/32.png) [@ahaile](https://devforum.zoom.us/u/ahaile)\
**Post date:** [May 6, 2020, 3:35am UTC](https://devforum.zoom.us/t/user-does-not-exist/15336/5 "2020-05-06T03:35:19Z")

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Hi Tommy,

Thank you for the response. I used below IDs and Emails and got the same response.

“id”: “5ZM5eN\_pRCuxOkUMbk46FA”  
“email”: “[ahaile@yehulum.com](mailto:ahaile@yehulum.com)”

“id”: “r7c6lnaATKu5oH8G\_P6zNw”  
“email”: “[ante21et@gmail.com](mailto:ante21et@gmail.com)”

Thankd you,  
Anteneh

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**Author:** ![msembijoseph4](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@msembijoseph4](https://devforum.zoom.us/u/msembijoseph4)\
**Post date:** [May 8, 2020, 4:49pm UTC](https://devforum.zoom.us/t/user-does-not-exist/15336/6 "2020-05-08T16:49:36Z")

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I’m also getting the same error every time I try.

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**Author:** ![samly](https://avatars.discourse-cdn.com/v4/letter/s/a87d85/32.png) [@samly](https://devforum.zoom.us/u/samly)\
**Post date:** [May 9, 2020, 12:11am UTC](https://devforum.zoom.us/t/user-does-not-exist/15336/7 "2020-05-09T00:11:29Z")

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Are you guys using a JWT or account-level OAuth app?

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**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\
**Post date:** [May 10, 2020, 11:03pm UTC](https://devforum.zoom.us/t/user-does-not-exist/15336/8 "2020-05-10T23:03:39Z")

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Hi @ahaile,

> [@ahaile](#):
>
> “id”: “5ZM5eN\_pRCuxOkUMbk46FA”  
> “email”: “[ahaile@yehulum.com](mailto:ahaile@yehulum.com)”
> 
> “id”: “r7c6lnaATKu5oH8G\_P6zNw”  
> “email”: “[ante21et@gmail.com](mailto:ante21et@gmail.com)”

Are these users underneath your account?

@samly - Thanks for helping out! 😀

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**Author:** ![ahaile](https://avatars.discourse-cdn.com/v4/letter/a/bc8723/32.png) [@ahaile](https://devforum.zoom.us/u/ahaile)\
**Post date:** [May 11, 2020, 12:57am UTC](https://devforum.zoom.us/t/user-does-not-exist/15336/9 "2020-05-11T00:57:54Z")

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Hi Michael,  
Yes those users are mine.

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [May 13, 2020, 10:54pm UTC](https://devforum.zoom.us/t/user-does-not-exist/15336/10 "2020-05-13T22:54:02Z")

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Hey @ahaile, @msembijoseph4,

Are you using JWT or OAuth? If OAuth, what is the name of your App?

Can you also share your request body JSON?

Once I know this, I can investigate further. 🙂

Thanks,  
Tommy

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**Author:** ![lucas.cioffi](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/lucas.cioffi/32/1977_2.png) [@lucas.cioffi](https://devforum.zoom.us/u/lucas.cioffi)\
**Post date:** [May 31, 2020, 6:18am UTC](https://devforum.zoom.us/t/user-does-not-exist/15336/11 "2020-05-31T06:18:11Z")

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Hi @ahaile cc @michael_p.zoom and @tommy  
I had the same problem, and I think it was because my users didn’t yet have confirmed emails. I used the [custCreate method](https://marketplace.zoom.us/docs/api-reference/zoom-api/users/usercreate) instead and that fixed the problem.

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [June 3, 2020, 11:07pm UTC](https://devforum.zoom.us/t/user-does-not-exist/15336/12 "2020-06-03T23:07:00Z")

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Thanks for the update @lucas.cioffi! 🙂

Glad you got it working!

-Tommy

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**Author:** ![OregonDean](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/oregondean/32/10443_2.png) [@OregonDean](https://devforum.zoom.us/u/OregonDean)\
**Post date:** [June 11, 2020, 5:29pm UTC](https://devforum.zoom.us/t/user-does-not-exist/15336/15 "2020-06-11T17:29:42Z")

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Here’s the source code …  
curl --location --request POST ‘[https://api.zoom.us/v2/users/c6f-redacted9A/meetings](https://api.zoom.us/v2/users/c6f-redacted9A/meetings)’   
–header ‘Content-Type: application/json’   
–header ‘Authorization: Bearer redacted’   
–data-raw ‘{  
“topic”: “Test API Meeting”,  
“type”: 2,  
“start\_time”: “2020-06-15T08:00:00”,  
“duration”: 60,  
“schedule\_for”: “string”,  
“timezone”: “America/Los\_Angeles”,  
“password”: “8789e3”,  
“agenda”: “My agenda goes here”  
},  
“settings”: {  
“host\_video”: true,  
“participant\_video”: true,  
“cn\_meeting”: false,  
“in\_meeting”: false,  
“join\_before\_host”: false,  
“mute\_upon\_entry”: false,  
“watermark”: false,  
“use\_pmi”: false,  
“approval\_type”: 2,  
“registration\_type”: 1,  
“audio”: “both”,  
“auto\_recording”: “none”,  
“alternative\_hosts”: “none”,  
“close\_registration”: true,  
“waiting\_room”: true,  
“contact\_name”: “MLD Foundation”,  
“contact\_email”: “[zoom@MLDfoundation.org](mailto:zoom@MLDfoundation.org)”,  
“registrants\_email\_notification”: true  
}  
}’

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [June 16, 2020, 6:45pm UTC](https://devforum.zoom.us/t/user-does-not-exist/15336/16 "2020-06-16T18:45:18Z")

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Hey @OregonDean,

Please try without setting the `schedule_for` property.

Thanks,  
Tommy

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**Author:** ![taksh.dev.20](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/taksh.dev.20/32/18410_2.png) [@taksh.dev.20](https://devforum.zoom.us/u/taksh.dev.20)\
**Post date:** [May 14, 2021, 5:38pm UTC](https://devforum.zoom.us/t/user-does-not-exist/15336/17 "2021-05-14T17:38:18Z")

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Hey @Tommy,

I am facing the same issue. I’ve tried with ‘me’, user ID and email ID but nothing worked.

Interestingly, I’ve signed up using google ID. Thus it did not send me any activation mail. Later, I tried to sign up using same email ID and it let me go through and did not throw any error. This time, I did receive activation mail. However, even after activation, I am not able to create meetings using /v2/users/{user\_id}/meetings.

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**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [May 14, 2021, 11:29pm UTC](https://devforum.zoom.us/t/user-does-not-exist/15336/18 "2021-05-14T23:29:42Z")

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Hey @taksh.dev.20,

Thank you for reaching out to the Zoom Developer Forum. Please send an email to [developersupport@zoom.us](mailto:developersupport@zoom.us) with a link to this thread.

In that email, please include the request URL that you are using as well as the request body. I’ll use that to look into this further.

Thanks,  
Max
