# User does not exist

**URL:** <https://devforum.zoom.us/t/user-does-not-exist/16454>\
**Category:** API and Webhooks\
**Created:** [May 6, 2020, 7:35pm UTC](https://devforum.zoom.us/t/user-does-not-exist/16454 "2020-05-06T19:35:54Z")\
**Posts on this page:** 10\
**Page:** 1

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**Author:** ![connectivity](https://avatars.discourse-cdn.com/v4/letter/c/7ea924/32.png) [@connectivity](https://devforum.zoom.us/u/connectivity)\
**Post date:** [May 6, 2020, 7:35pm UTC](https://devforum.zoom.us/t/user-does-not-exist/16454/1 "2020-05-06T19:35:54Z")

</div>

**Description**  
I am using “Get a user” API endpoint to get a particular user using id.  
I am getting user does not exist error when I use the admin JWT credentials.(All the possible scopes are assigned to the admin role)  
However when I use the owner’s JWT credentials I get successful response.

**Error**  
{  
“code”: 1001,  
“message”: “User does not exist: Dgo82iRDT2KTHy8iqKbHIA.”  
}

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
App type - JWT

**Which Endpoint/s?**  
Endpoint - [https://api.zoom.us/v2/users/{userid}](https://api.zoom.us/v2/users/%7Buserid%7D)

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [May 12, 2020, 5:47am UTC](https://devforum.zoom.us/t/user-does-not-exist/16454/2 "2020-05-12T05:47:00Z")

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Hey @connectivity,

[Does the user exists on your account](https://zoom.us/account/user#/)?

Thanks,  
Tommy

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**Author:** ![rakesh.sarjine](https://avatars.discourse-cdn.com/v4/letter/r/e5b9ba/32.png) [@rakesh.sarjine](https://devforum.zoom.us/u/rakesh.sarjine)\
**Post date:** [June 12, 2020, 7:42am UTC](https://devforum.zoom.us/t/user-does-not-exist/16454/3 "2020-06-12T07:42:45Z")

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@tommy, I have Zoom Account with basic type. and I want to create meeting from my application using zoom API. but error shows  
**Error**  
{  
“code”: 1001,  
“message”: “User does not exist: userid.”  
}

As per your suggestion " [Does the user exists on your account](https://zoom.us/account/user#/)?". is this required to add users in our account for create meeting by api ?

If Yes then How can I add user with out adding Card and Payment details(free) for test my api?

i can create meeting in Zoom site then why I can’t create via API in my app.

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [June 17, 2020, 8:25pm UTC](https://devforum.zoom.us/t/user-does-not-exist/16454/4 "2020-06-17T20:25:47Z")

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Hey @rakesh.sarjine,

If you are trying to [make the meeting for yourself](https://marketplace.zoom.us/docs/api-reference/zoom-api/meetings/meetingcreate), you can pass in either `me`, your email, or your userId as the `userID` path param.

`https://api.zoom.us/v2/users/{userId}/meetings`

Thanks,  
Tommy

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**Author:** ![rakesh.sarjine](https://avatars.discourse-cdn.com/v4/letter/r/e5b9ba/32.png) [@rakesh.sarjine](https://devforum.zoom.us/u/rakesh.sarjine)\
**Post date:** [August 6, 2020, 7:21pm UTC](https://devforum.zoom.us/t/user-does-not-exist/16454/5 "2020-08-06T19:21:28Z")

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@tommy , thank for reply . now I have new concern , when i am trying to get user list uing this api “[https://api.zoom.us/v2/users?status=active&page\_size=30&page\_number=1](https://api.zoom.us/v2/users?status=active&page_size=30&page_number=1)”  
then it throws error .

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/2/26e0a9a8c2aa65dbc4f3d8bf78a6467de0b0dcbc.png)

and it is working correctly in postman. but using c# code its thows error

I also use that code some days before, then it was also working correct,

my code -  
APIKey = “tqqk872mQ9CavPo7J\_wQdQ”;  
APISecret = “QlElOvaAOUPLttazapvT22Yf0Kd8lmIRoCmm”;  
ChatToken = “eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJYQ0xkNGtIbVE3TzFxb0lwUUJnRDBBIn0.C4QhDhUpu4\_zeDk6eXcImFROaES3kCxLKjKU5nKSMjQ”;

```
        Configuration config = new Configuration();
        config.APIKey = APIKey;
        config.APISecret = APISecret;
        config.ChatToken = ChatToken;

        var tokenHandler = new System.IdentityModel.Tokens.Jwt.JwtSecurityTokenHandler();
        var now = DateTime.Now;
        var apiSecret = APISecret;
        byte[] symmetricKey = System.Text.Encoding.ASCII.GetBytes(apiSecret);

        var tokenDescriptor = new SecurityTokenDescriptor
        {
            Issuer = APIKey,
            Expires = now.AddSeconds((int)(now - new DateTime(1970, 1, 1)).TotalSeconds),
            SigningCredentials = new SigningCredentials(new SymmetricSecurityKey(symmetricKey), SecurityAlgorithms.HmacSha256),
        };
        var token = tokenHandler.CreateToken(tokenDescriptor);

        var tokenString = tokenHandler.WriteToken(token);

        var client = new RestClient("https://api.zoom.us/v2/users?status=active&page_size=30&page_number=1");
        ServicePointManager.SecurityProtocol = SecurityProtocolType.Tls12 | SecurityProtocolType.Tls11 | SecurityProtocolType.Tls;
        var request = new RestRequest(Method.GET);
        request.AddHeader("content-type", "application/json");
        request.AddHeader("authorization", String.Format("Bearer {0}", tokenString));
        IRestResponse response = client.Execute(request);
        var jObject = JObject.Parse(response.Content);
        var isvalid = jObject["code"];
```

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [August 7, 2020, 9:30pm UTC](https://devforum.zoom.us/t/user-does-not-exist/16454/6 "2020-08-07T21:30:22Z")

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Hey @rakesh.sarjine,

For new issues, please create a new topic so we can track it easier: #zoom-api 🙂

Thanks,  
Tommy

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**Author:** ![zeeshanahmed](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/zeeshanahmed/32/23387_2.png) [@zeeshanahmed](https://devforum.zoom.us/u/zeeshanahmed)\
**Post date:** [March 15, 2021, 4:32pm UTC](https://devforum.zoom.us/t/user-does-not-exist/16454/7 "2021-03-15T16:32:38Z")

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Hello, Tommy.  
How are you? I want to get full data of participants. I’m getting participants data using following api.

[https://api.zoom.us/v2/past\_meetings/${uuid}/participants](https://api.zoom.us/v2/past_meetings/%24%7Buuid%7D/participants)

It returns participants id, name, user\_email.

```
{
   id: "mQoxL4rAQomKTtLJe62swQ"
   name: "Aadil Accha"
   user_email: "fashioncstar123@outlook.com"
}

```

I want to get full information of this user from email and id.  
so I am using this api.  
[https://api.zoom.us/v2/users/fashioncstar123@outlook.com](https://api.zoom.us/v2/users/fashioncstar123@outlook.com)

but I’m getting these error.  
{  
code: 1001  
message: “User does not exist: [fashioncstar123@outlook.com](mailto:fashioncstar123@outlook.com).”  
}

How can I fix this error? Thank you.

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<div class="post-metadata">

**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [March 16, 2021, 7:12pm UTC](https://devforum.zoom.us/t/user-does-not-exist/16454/8 "2021-03-16T19:12:06Z")

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Hi @zeeshanahmed,

Does this user belong to your Zoom account? You can only call the /users endpoint if you have access to the user under your own account.

Let me know—thanks!  
Will

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<div class="post-metadata">

**Author:** ![shaship](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shaship/32/41503_2.png) [@shaship](https://devforum.zoom.us/u/shaship)\
**Post date:** [October 11, 2022, 5:57pm UTC](https://devforum.zoom.us/t/user-does-not-exist/16454/9 "2022-10-11T17:57:35Z")

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@will.zoom @tommy do users have to be part of the same account to access detailed information? Is it possible to access information about users who attended meetings but aren’t part of the same account?

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [November 4, 2022, 4:25pm UTC](https://devforum.zoom.us/t/user-does-not-exist/16454/10 "2022-11-04T16:25:03Z")

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Hey @shaship  
Yes, users need to be part of the same account to be able to get detailed information.  
If you need more help or assistance on this, feel free to open up a new topic and I will be happy to support you.  
Best,  
Elisa