# User ID from Agent Performance Dataset

**URL:** <https://devforum.zoom.us/t/user-id-from-agent-performance-dataset/137828>\
**Category:** Contact Center\
**Created:** [October 3, 2025, 12:40pm UTC](https://devforum.zoom.us/t/user-id-from-agent-performance-dataset/137828 "2025-10-03T12:40:41Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![JorgeTandS](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jorgetands/32/71567_2.png) [@JorgeTandS](https://devforum.zoom.us/u/JorgeTandS)\
**Post date:** [October 3, 2025, 12:40pm UTC](https://devforum.zoom.us/t/user-id-from-agent-performance-dataset/137828/1 "2025-10-03T12:40:41Z")

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Hi everyone,

I’m using the “List historical agent performance dataset data“ for creating a custom report with Zoom Contact Center but, when I look at the `user_id` from the response body, they are all different from the IDs retrieved using the “List user’s profiles“ endpoint, and I need the ids to link each log with the user’s email. Could someone help me with this?

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**Author:** ![rehema.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rehema.zoom/32/40323_2.png) [@rehema.zoom](https://devforum.zoom.us/u/rehema.zoom)\
**Post date:** [October 22, 2025, 4:51pm UTC](https://devforum.zoom.us/t/user-id-from-agent-performance-dataset/137828/3 "2025-10-22T16:51:09Z")

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Hi @JorgeTandS ,

Within both return objects, are you finding any matches between “display\_name” with “list user profiles” and “user\_name” with “List historical agent performance dataset data“? Could you also share screenshots of the mismatched returns, please?

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**Author:** ![Andrew21](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/andrew21/32/73620_2.png) [@Andrew21](https://devforum.zoom.us/u/Andrew21)\
**Post date:** [February 17, 2026, 8:32pm UTC](https://devforum.zoom.us/t/user-id-from-agent-performance-dataset/137828/4 "2026-02-17T20:32:43Z")

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I am not the original poster, but I am encountering the same problem. As an example, the agent performance historical data set returns this information for an engagement, note the user id is `EpZMA5fzSe69IwzoDWYB4w`:

`{`  
`“engagement_id”: “0yPwtOblS9yIcuOgQLEjCg”,`  
`“start_time”: “2026-02-17T19:09:58Z”,`  
`“end_time”: “2026-02-17T19:24:15Z”,`  
`“direction”: “inbound”,`  
`“user_id”: “EpZMA5fzSe69IwzoDWYB4w”,`  
`“user_name”: “Maria Talimodao”,`  
`“channel”: “messaging”,`  
`“channel_source”: “web_chat”,`  
`“queue_id”: “JTK9nm4TTd2NWn2_lZcUGg”,`  
`“queue_name”: “QB Direct - Chat”,`  
`“team_id”: “”,`  
`“team_name”: “”,`  
`“handled_count”: 1,`

However, that is not the user’s id. Their id in the contact center user profile is `sAWgek1UQAemmHsW_WURqg`

`{`  
`“user_id”: “sAWgek1UQAemmHsW_WURqg”,`  
`“role_id”: “SQKdWBNcSkSx3h-DFxup7A”,`  
`“role_name”: “[Redacted]”,`  
`“display_name”: “Maria Talimodao”,`  
`“user_email”: “mtalimodao@[redacted]”,`  
`“client_integration”: “Salesforce”,`  
`“client_integration_name”: “Salesforce Production”,`  
`“status_id”: “2”,`  
`“status_name”: “Not Ready”,`  
`“sub_status_id”: “21”,`  
`“sub_status_name”: “Meal”,`  
`“country_iso_code”: “US”,`  
`“channel_settings”: {`  
`“multi_channel_engagements”: {`  
`“enable”: true,`  
`“max_agent_load”: 0,`  
`“email_max_agent_load”: 0`  
`},`  
`“concurrent_message_capacity”: 2,`  
`“concurrent_email_capacity”: 1,`  
`“concurrent_work_item_capacity”: 4`  
`},`  
`“user_access”: “active”,`  
`“region_id”: “HfQcqle_SUex4I75PSrTTQ”,`  
`“region_name”: “Main Region”,`  
`“package_name”: “elite”,`  
`“emergency_calling”: false`  
`}`

There is no other user by this name, it is definitely the same person, and it is like this for all users.

We can match on UserName/DisplayName, but names are not unique. You can have two users with the same display name, so we really need to be able to match agent performance data to the user by the unique user id.

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<div class="post-metadata">

**Author:** ![RonaldS](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ronalds/32/73629_2.png) [@RonaldS](https://devforum.zoom.us/u/RonaldS)\
**Post date:** [February 18, 2026, 7:51am UTC](https://devforum.zoom.us/t/user-id-from-agent-performance-dataset/137828/5 "2026-02-18T07:51:57Z")

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I am also not the original poster, but our customer is experiencing the same issue. I created a support ticket regarding this problem; however, it was closed immediately without any resolution, as it was determined that no error could be identified.  
But we are still facing the issue, so I am hoping someone can provide a concrete solution.  
The user\_id values are not consistent across all API reporting datasets for the same users. Specifically:  
The user\_id for the Zoom user, Contact Center user, and the user referenced in the legacy Reports are identical.  
However, the user\_id used in the CX Analytics reports is completely different.

This inconsistency is causing issues when retrieving CX Analytics data, as the identifiers cannot be reliably matched across datasets.  
Additionally, there is no available reference table or mapping endpoint that can be used to correlate the different user\_id values.

Is there anyone who has a solution for this?