# User Name in zoom webhooks is empty

**URL:** <https://devforum.zoom.us/t/user-name-in-zoom-webhooks-is-empty/88171>\
**Category:** API and Webhooks\
**Created:** [May 10, 2023, 4:03pm UTC](https://devforum.zoom.us/t/user-name-in-zoom-webhooks-is-empty/88171 "2023-05-10T16:03:51Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![zoomeleosdev](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/zoomeleosdev/32/48380_2.png) [@zoomeleosdev](https://devforum.zoom.us/u/zoomeleosdev)\
**Post date:** [May 10, 2023, 4:03pm UTC](https://devforum.zoom.us/t/user-name-in-zoom-webhooks-is-empty/88171/1 "2023-05-10T16:03:52Z")

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Hey ,  
I am writing to report an issue regarding the webhook functionality of my client’s Zoom integration.  
We have recently started with the new server to serve OAuth app and have noticed that we are not receiving some webhooks for our client after Zoom changed its Webhook Validation process.  
This webhook : payload.object.participant.user\_name is missing.  
We have reviewed the documentation and made the necessary adjustments to our webhook endpoint, but we are still experiencing issues with receiving this webhook.  
We suspect that the issue may be related to the changes made to Zoom’s Webhook Validation process.

Thanks!

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [May 10, 2023, 8:56pm UTC](https://devforum.zoom.us/t/user-name-in-zoom-webhooks-is-empty/88171/2 "2023-05-10T20:56:54Z")

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Hi @zoomeleosdev , thank you for reporting. I am unfamiliar with this behavior and will look into it further. Is the email associated with your devforum account the same one associated with the application you’re receiving the webhooks with?

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**Author:** ![zoomeleosdev](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/zoomeleosdev/32/48380_2.png) [@zoomeleosdev](https://devforum.zoom.us/u/zoomeleosdev)\
**Post date:** [May 14, 2023, 8:14am UTC](https://devforum.zoom.us/t/user-name-in-zoom-webhooks-is-empty/88171/4 "2023-05-14T08:14:58Z")

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Hi @gianni.zoom , no we are getting the issue with other zoom account- [henrywhite@brooklinecenter.org](mailto:henrywhite@brooklinecenter.org). If you need any other information, please let me know.

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [May 18, 2023, 3:51pm UTC](https://devforum.zoom.us/t/user-name-in-zoom-webhooks-is-empty/88171/5 "2023-05-18T15:51:48Z")

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Hi @zoomeleosdev , thank you for following up. Did you receive ticket correspondence to your email? The number is 17272156.

Thanks!

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [May 21, 2024, 7:28am UTC](https://devforum.zoom.us/t/user-name-in-zoom-webhooks-is-empty/88171/6 "2024-05-21T07:28:05Z")

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Closed on May 21, 2024, 7:28am UTC

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