# User Not found Error for /users/\<UserID\>/settings endpoint

**URL:** <https://devforum.zoom.us/t/user-not-found-error-for-users-userid-settings-endpoint/55739>\
**Category:** API and Webhooks\
**Created:** [August 13, 2021, 8:38am UTC](https://devforum.zoom.us/t/user-not-found-error-for-users-userid-settings-endpoint/55739 "2021-08-13T08:38:36Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![chandrashekhar.gaikw](https://avatars.discourse-cdn.com/v4/letter/c/839c29/32.png) [@chandrashekhar.gaikw](https://devforum.zoom.us/u/chandrashekhar.gaikw)\
**Post date:** [August 13, 2021, 8:38am UTC](https://devforum.zoom.us/t/user-not-found-error-for-users-userid-settings-endpoint/55739/1 "2021-08-13T08:38:36Z")

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## Using this template helps us debug your issues more effectively 🙂

**Description**  
We observed that /users//settings API is failing exception “user User does not exist”, we analysed found that we first fetch all users using API request [https://api.zoom.us/v2/users](https://api.zoom.us/v2/users).

We do get the user records in response ([https://api.zoom.us/v2/users](https://api.zoom.us/v2/users) - ListUsers) for which above exception in occurring.

Once we have all the user records we execute /users//settings endpoint for each individual user record to list user Settings.

It has been observed that this request is failing with exception “user does not exists” even though we have user record available in ListUsers API response.

UserId -

1. id: UCitGvHFQoqSQ5QSiklNKg  
2.id: 1XXWCzxnQPGYMQqmDibLfg

**Error**  
{“code”:1001,“message”:“User does not exist: UCitGvHFQoqSQ5QSiklNKg.”}

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
OAuth

**Which Endpoint/s?**  
/users//settings

**How To Reproduce (If applicable)**  
Steps to reproduce the behavior:  
NA

**Screenshots (If applicable)**  
If applicable, add screenshots to help explain your problem.

**Additional context**  
Add any other context about the problem here.

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<div class="post-metadata">

**Author:** ![chandrashekhar.gaikw](https://avatars.discourse-cdn.com/v4/letter/c/839c29/32.png) [@chandrashekhar.gaikw](https://devforum.zoom.us/u/chandrashekhar.gaikw)\
**Post date:** [August 16, 2021, 3:29pm UTC](https://devforum.zoom.us/t/user-not-found-error-for-users-userid-settings-endpoint/55739/2 "2021-08-16T15:29:31Z")

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Any updates on this?  
We are getting user not found exception for user exists in system for /users//settings API request

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**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [August 18, 2021, 1:30am UTC](https://devforum.zoom.us/t/user-not-found-error-for-users-userid-settings-endpoint/55739/3 "2021-08-18T01:30:58Z")

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Hey @chandrashekhar.gaikw,

Thank you for reaching out to the Zoom Developer Forum. When looking up those User IDs, I’m not seeing a user in our system either. As a test, are you able to use the email of the user instead?

Please send an email to [developersupport@zoom.us](mailto:developersupport@zoom.us) with a link to this thread if you’re still seeing this. In that email, please include the full request and response (for one of the relevant users) that you received when calling the [List Users API](https://marketplace.zoom.us/docs/api-reference/zoom-api/users/users).

Thanks,  
Max

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [September 17, 2021, 11:31am UTC](https://devforum.zoom.us/t/user-not-found-error-for-users-userid-settings-endpoint/55739/4 "2021-09-17T11:31:28Z")

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Closed on September 17, 2021, 11:31am UTC

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