# User Unable to Join Meeting Session **URL:** \ **Category:** Web\ **Created:** [June 9, 2025, 5:41pm UTC](https://devforum.zoom.us/t/user-unable-to-join-meeting-session/133826 "2025-06-09T17:41:51Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![Khoi](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/khoi/32/54021_2.png) [@Khoi](https://devforum.zoom.us/u/Khoi)\ **Post date:** [June 9, 2025, 5:41pm UTC](https://devforum.zoom.us/t/user-unable-to-join-meeting-session/133826/1 "2025-06-09T17:41:51Z")
I had a user with the username **RECORDING\_BOT** attempt to join the Zoom session (with up to 10 retries). However, I cannot see this user on the Session Dashboard. Could you please help check if there was any issue when this user tried to join? sessionname: 6792621140\_1749115679267 Od7c4ekOT+i9VrtJUfvAHw== ---
**Author:** ![ticorrian.heard](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ticorrian.heard/32/70213_2.png) [@ticorrian.heard](https://devforum.zoom.us/u/ticorrian.heard)\ **Post date:** [June 9, 2025, 9:25pm UTC](https://devforum.zoom.us/t/user-unable-to-join-meeting-session/133826/2 "2025-06-09T21:25:25Z")
Hi @Khoi this user does not show up on my logs. If this user did not join the session, they wont show on the dashboard meeting analysis. Do you have any logs or errors from the recording bot device? ---
**Author:** ![Khoi](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/khoi/32/54021_2.png) [@Khoi](https://devforum.zoom.us/u/Khoi)\ **Post date:** [June 9, 2025, 11:42pm UTC](https://devforum.zoom.us/t/user-unable-to-join-meeting-session/133826/3 "2025-06-09T23:42:59Z")
Thanks, Ticorrian. I don’t have any logs because my user, “RECORDING\_BOT”, joined using a headless browser (with Puppeteer) running in a Docker container. Could you please check if the session below is the same? 3419969435\_1749445341999 o2SpY0YxTzKrH3kRYsoZJw== ---
**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\ **Post date:** [June 10, 2025, 2:26am UTC](https://devforum.zoom.us/t/user-unable-to-join-meeting-session/133826/4 "2025-06-10T02:26:10Z")
Hi @Khoi > o2SpY0YxTzKrH3kRYsoZJw== We still couldn’t find the corresponding user in the session. Could you please help verify whether the BOT user actually called the `join` method? Thanks Vic ---
**Author:** ![anhtv](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/anhtv/32/67823_2.png) [@anhtv](https://devforum.zoom.us/u/anhtv)\ **Post date:** [June 10, 2025, 3:01am UTC](https://devforum.zoom.us/t/user-unable-to-join-meeting-session/133826/5 "2025-06-10T03:01:28Z")
Hi Vic, Thanks again for your help. To clarify: Since the user did not appear in the session dashboard, we suspect the join may have silently failed. We’re trying to determine if Zoom servers received a join request at all. Could you please help check whether there was **any join attempt, even unsuccessful** , from a client with the following details during the specified time window? - Session: `Od7c4ekOT+i9VrtJUfvAHw==` - User ID included in the token: `recording_bot20250605182832620odG ` - Approximate time of join attempt: June 05, 2025 from 09:28 to 09:30 UTC Thanks again for your support! ---
**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\ **Post date:** [June 10, 2025, 3:46am UTC](https://devforum.zoom.us/t/user-unable-to-join-meeting-session/133826/6 "2025-06-10T03:46:19Z")
Hi @anhtv > Od7c4ekOT+i9VrtJUfvAHw== There is no user with this name- recording\_bot20250605182832620odG. Unfortunately, we don’t have any logs associated with this user, so we’re unable to confirm whether they attempted to join the session. Thanks Vic ---
**Author:** ![anhtv](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/anhtv/32/67823_2.png) [@anhtv](https://devforum.zoom.us/u/anhtv)\ **Post date:** [June 10, 2025, 4:00am UTC](https://devforum.zoom.us/t/user-unable-to-join-meeting-session/133826/7 "2025-06-10T04:00:00Z")
Thanks, Vic. Sorry to trouble you again — just to confirm, we used `recording_bot20250605182832620odG` as the `userId` when generating the Zoom token. Could you help confirm if there were any join attempts to session `Od7c4ekOT+i9VrtJUfvAHw==` between 09:28–09:30 UTC on June 5, 2025, from either: - userId: `recording_bot20250605182832620odG`, or - userName: `RECORDING_BOT`? If not, we’ll continue checking on our end. Thanks again! ---
**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\ **Post date:** [June 10, 2025, 4:03am UTC](https://devforum.zoom.us/t/user-unable-to-join-meeting-session/133826/8 "2025-06-10T04:03:21Z")
Hi @anhtv > recording\_bot20250605182832620odG There is no logs related to this keyword. Thanks Vic ---
**Author:** ![anhtv](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/anhtv/32/67823_2.png) [@anhtv](https://devforum.zoom.us/u/anhtv)\ **Post date:** [June 10, 2025, 4:28am UTC](https://devforum.zoom.us/t/user-unable-to-join-meeting-session/133826/9 "2025-06-10T04:28:53Z")
Thank you for your support. However, I didn’t mean to check for the keyword `recording_bot20250605182832620odG`. Could you kindly help me recheck the following? Could you please confirm if there were any join attempts to the session Od7c4ekOT+i9VrtJUfvAHw== between 09:28–09:30 UTC on June 5, 2025, from either of the following: - userId: recording\_bot20250605182832620odG - userName: `RECORDING_BOT` Thanks again! ---
**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\ **Post date:** [June 10, 2025, 4:47am UTC](https://devforum.zoom.us/t/user-unable-to-join-meeting-session/133826/10 "2025-06-10T04:47:45Z")
Hi @anhtv > - userId: recording\_bot20250605182832620odG I’m not sure whether this userId belongs to your application, since the user IDs we provide are purely numeric. > - userName: `RECORDING_BOT` Also, there are indeed no logs or join records related to a `RECORDING_BOT`. Thanks Vic ---
**Author:** ![anhtv](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/anhtv/32/67823_2.png) [@anhtv](https://devforum.zoom.us/u/anhtv)\ **Post date:** [June 12, 2025, 3:23am UTC](https://devforum.zoom.us/t/user-unable-to-join-meeting-session/133826/11 "2025-06-12T03:23:12Z")
Hi Vic, Sorry to trouble you again. Could you please let me know if it’s possible for Zoom to verify whether `init()` was executed successfully, especially in cases where `join()` has not been called yet? Or is it that logs during the `init()` process are only stored on the client side and not accessible to Zoom? If it is possible to check on your end, please let me know what kind of information I need to provide (e.g., dependentAssets, timestamp, etc.) to assist with the investigation. Thank you in advance for your support. Best regards, Anh ---
**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\ **Post date:** [June 12, 2025, 5:36am UTC](https://devforum.zoom.us/t/user-unable-to-join-meeting-session/133826/12 "2025-06-12T05:36:14Z")
Hi @anhtv > if it’s possible for Zoom to verify whether `init()` was executed successfully, No. If the session info cannot be retrieved, we won’t report logs, so those logs are unavailable to us. Any errors that occur before joining the session will be returned as exceptions — for example, the `init` method will return a rejected Promise. You can check the return values of these methods to determine whether they executed successfully. Thanks Vic ---
**Author:** ![anhtv](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/anhtv/32/67823_2.png) [@anhtv](https://devforum.zoom.us/u/anhtv)\ **Post date:** [July 4, 2025, 6:33am UTC](https://devforum.zoom.us/t/user-unable-to-join-meeting-session/133826/13 "2025-07-04T06:33:01Z")
Could you check if the user `RECORDING_BOT` attempted to join either of the following sessions around 2025/05/08 10:35 UTC ? - `mWiTXw2pQAmnhgaKx0V8PQ==` - `uGAiNhUQTjO1hehQmQwiuw==` Thank you for your assistance! ---
**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\ **Post date:** [July 7, 2025, 2:10am UTC](https://devforum.zoom.us/t/user-unable-to-join-meeting-session/133826/14 "2025-07-07T02:10:46Z")
Hi @anhtv > - `mWiTXw2pQAmnhgaKx0V8PQ==` > - `uGAiNhUQTjO1hehQmQwiuw==` Sorry, the two sessions were over a month ago, so we no longer have enough detailed logs available to investigate further. Thanks Vic ---
**Author:** ![Emily3](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/emily3/32/65367_2.png) [@Emily3](https://devforum.zoom.us/u/Emily3)\ **Post date:** [July 7, 2025, 5:11pm UTC](https://devforum.zoom.us/t/user-unable-to-join-meeting-session/133826/15 "2025-07-07T17:11:47Z")
i had the same issue when i wan trying to join my students on zoom ---
**Author:** ![Thong1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/thong1/32/69093_2.png) [@Thong1](https://devforum.zoom.us/u/Thong1)\ **Post date:** [July 25, 2025, 8:48am UTC](https://devforum.zoom.us/t/user-unable-to-join-meeting-session/133826/16 "2025-07-25T08:48:26Z")
Hi @vic.yang, We are experiencing the same issue. Could you please help us check if the user has joined the session? **Session Details:** - **Session ID:** `FX46iBpJQFKPQA/hVrhC5Q==` - **Meeting ID:** `0395003717_1753334039512` - **Username:** `RECORDING_BOT` Here is the topic I created for reference: 🔗 [Confirm if user joined the session](https://devforum.zoom.us/t/confirm-if-user-joined-the-session/135656) Thank you! 🙏 ---
**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\ **Post date:** [July 25, 2025, 9:36am UTC](https://devforum.zoom.us/t/user-unable-to-join-meeting-session/133826/17 "2025-07-25T09:36:55Z")
Hi @Thong1 Sorry, as the user name is considered customer PII, we are unable to search for it in our system. Thanks Vic ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [July 25, 2026, 9:37am UTC](https://devforum.zoom.us/t/user-unable-to-join-meeting-session/133826/18 "2026-07-25T09:37:50Z")
Closed on July 25, 2026, 9:37am UTC This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.