# USER Without Email

**URL:** <https://devforum.zoom.us/t/user-without-email/1733>\
**Category:** API and Webhooks\
**Created:** [September 19, 2018, 9:56am UTC](https://devforum.zoom.us/t/user-without-email/1733 "2018-09-19T09:56:30Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Mike\_Kollen](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mike_kollen/32/669_2.png) [@Mike\_Kollen](https://devforum.zoom.us/u/Mike_Kollen)\
**Post date:** [September 19, 2018, 9:56am UTC](https://devforum.zoom.us/t/user-without-email/1733/1 "2018-09-19T09:56:30Z")

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Hello

I have next behavior:

I call api to lead information about USER

I used&nbsp;[https://api.zoom.us/v2/users/XqgMYu6BTO-bYS4w2rUhUg](https://api.zoom.us/v2/users/XqgMYu6BTO-bYS4w2rUhUg)

But this user does not have EMAIL, LAST NAME, FIRST NAME

![](https://support.zoom.us/hc/user_images/uWcw9NRJ0QcEcKw1jj4oNQ.jpeg)

Why this fields disappear ?

Thanks&nbsp;

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**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\
**Post date:** [September 19, 2018, 6:23pm UTC](https://devforum.zoom.us/t/user-without-email/1733/2 "2018-09-19T18:23:14Z")

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Hi Mike,&nbsp;

Is this user active?

Thanks

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**Author:** ![Mike\_Kollen](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mike_kollen/32/669_2.png) [@Mike\_Kollen](https://devforum.zoom.us/u/Mike_Kollen)\
**Post date:** [September 19, 2018, 7:41pm UTC](https://devforum.zoom.us/t/user-without-email/1733/3 "2018-09-19T19:41:38Z")

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Yes. It is active user.

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**Author:** ![Mike\_Kollen](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mike_kollen/32/669_2.png) [@Mike\_Kollen](https://devforum.zoom.us/u/Mike_Kollen)\
**Post date:** [September 24, 2018, 6:22am UTC](https://devforum.zoom.us/t/user-without-email/1733/4 "2018-09-24T06:22:48Z")

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Hi Michael

Any news about this problem ?

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**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\
**Post date:** [September 24, 2018, 4:56pm UTC](https://devforum.zoom.us/t/user-without-email/1733/5 "2018-09-24T16:56:03Z")

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Hi Mike,&nbsp;

When trying to look at this again, it states that the user does not exist. Also, what was your flow when calling this API? Did you invite the user first or was they already created within your account.&nbsp;

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<div class="post-metadata">

**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 5:55pm UTC](https://devforum.zoom.us/t/user-without-email/1733/6 "2020-08-21T17:55:30Z")

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