# Using Zoom API for Live Support Agent

**URL:** <https://devforum.zoom.us/t/using-zoom-api-for-live-support-agent/912>\
**Category:** Windows\
**Created:** [January 23, 2018, 6:31pm UTC](https://devforum.zoom.us/t/using-zoom-api-for-live-support-agent/912 "2018-01-23T18:31:41Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Muhammed\_Anees](https://avatars.discourse-cdn.com/v4/letter/m/f6c823/32.png) [@Muhammed\_Anees](https://devforum.zoom.us/u/Muhammed_Anees)\
**Post date:** [January 23, 2018, 6:31pm UTC](https://devforum.zoom.us/t/using-zoom-api-for-live-support-agent/912/1 "2018-01-23T18:31:41Z")

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Hi,

We want to develop Zoom Live Agent Button on our service desk application or internal web portal.

User&nbsp;should be able to reach to an available agent over Zoom (Video/Audio/IM) when he/she clicks on the mentioned Zoom Live Agent button.

Please suggest

&nbsp;

Regards,

Anees

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**Author:** ![Wei\_Guo1](https://avatars.discourse-cdn.com/v4/letter/w/ec9cab/32.png) [@Wei\_Guo1](https://devforum.zoom.us/u/Wei_Guo1)\
**Post date:** [January 23, 2018, 6:51pm UTC](https://devforum.zoom.us/t/using-zoom-api-for-live-support-agent/912/2 "2018-01-23T18:51:29Z")

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Hi Anees,

Zoom SDK doesn’t have IM function on it, So you need to implement the behavior on how to check availability for your agent.

best

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**Author:** ![Muhammed\_Anees](https://avatars.discourse-cdn.com/v4/letter/m/f6c823/32.png) [@Muhammed\_Anees](https://devforum.zoom.us/u/Muhammed_Anees)\
**Post date:** [January 24, 2018, 10:14am UTC](https://devforum.zoom.us/t/using-zoom-api-for-live-support-agent/912/3 "2018-01-24T10:14:37Z")

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Hi Wei,

Thanks for your response

Other than the IM function, can we achieve the requirements using Zoom SDK? Please share if any documentation available on it

&nbsp;

Regards/Anees

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**Author:** ![Wei\_Guo1](https://avatars.discourse-cdn.com/v4/letter/w/ec9cab/32.png) [@Wei\_Guo1](https://devforum.zoom.us/u/Wei_Guo1)\
**Post date:** [January 24, 2018, 6:59pm UTC](https://devforum.zoom.us/t/using-zoom-api-for-live-support-agent/912/4 "2018-01-24T18:59:15Z")

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Hi Anees,

please go to&nbsp;[https://developer.zoom.us/docs/windows/](https://developer.zoom.us/docs/windows/) for more details.&nbsp;

Best

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**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 5:36pm UTC](https://devforum.zoom.us/t/using-zoom-api-for-live-support-agent/912/5 "2020-08-21T17:36:17Z")

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