# Very high cpu load, audio/video problems while using browser **URL:** \ **Category:** Web\ **Created:** [October 16, 2020, 3:49pm UTC](https://devforum.zoom.us/t/very-high-cpu-load-audio-video-problems-while-using-browser/33476 "2020-10-16T15:49:12Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![thetj09](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/thetj09/32/17190_2.png) [@thetj09](https://devforum.zoom.us/u/thetj09)\ **Post date:** [October 16, 2020, 3:49pm UTC](https://devforum.zoom.us/t/very-high-cpu-load-audio-video-problems-while-using-browser/33476/1 "2020-10-16T15:49:12Z")
**Description** I have a linux system (). I had more than 4gb ram left. I was on a zoom call and all of a sudden (after 2-5 mins) ram shot up to more than 8 gb going into my SWAP and slowing the whole thing down. Restarted system and same exact issue. I have used zoom before (2 months back) but never had such unreal performance issues **Which version?** Using chrome Version 85.0.4183.121 (Official Build) (64-bit) and web version. Ubuntu 16 8gb ram, 4 cores, + nvidia GPU properly setup **To Reproduce(If applicable)** I ran it on a fresh boot and the same happens again. **Device (please complete the following information):** - Ubuntu 16.04 - 8gb ram, 4 cores, - nvidia GPU 1050 GeForce properly setup ( Acer nitro 5 laptop) Please help. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [October 20, 2020, 4:31pm UTC](https://devforum.zoom.us/t/very-high-cpu-load-audio-video-problems-while-using-browser/33476/2 "2020-10-20T16:31:54Z")
Hey @thetj09, Sorry to hear you are having CPU issues with the Web SDK. Can you please share what version of the Web SDK you are using, and what locale / country you are in? Thanks, Tommy ---
**Author:** ![thetj09](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/thetj09/32/17190_2.png) [@thetj09](https://devforum.zoom.us/u/thetj09)\ **Post date:** [October 20, 2020, 4:57pm UTC](https://devforum.zoom.us/t/very-high-cpu-load-audio-video-problems-while-using-browser/33476/3 "2020-10-20T16:57:08Z")
How do I do that? Is there a terminal command? I can’t find any when I searched the www ---
**Author:** ![hassan2](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/hassan2/32/14400_2.png) [@hassan2](https://devforum.zoom.us/u/hassan2)\ **Post date:** [October 20, 2020, 7:02pm UTC](https://devforum.zoom.us/t/very-high-cpu-load-audio-video-problems-while-using-browser/33476/4 "2020-10-20T19:02:32Z")
@thetj09 if you downloaded it using a package manager, you can check the package file like package.json. If you’re using the CDN, the version of the web SDK is in your CDN URL. For example, `` means you’re using version 1.8.1. ---
**Author:** ![thetj09](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/thetj09/32/17190_2.png) [@thetj09](https://devforum.zoom.us/u/thetj09)\ **Post date:** [October 20, 2020, 7:26pm UTC](https://devforum.zoom.us/t/very-high-cpu-load-audio-video-problems-while-using-browser/33476/5 "2020-10-20T19:26:54Z")
@tommy @hassan2 I haven’t downloaded anything. I just used the browser version. Is there a name of a particular package that I should look for? I can use `dpkg --get-selections`. But I need to know which package or some part of the package title. > **Which version?** > Using chrome Version 85.0.4183.121 (Official Build) (64-bit) and web version. Do you need me to provide the link which I used to get into the call perhaps? I can also provide the meeting ID if required. ---
**Author:** ![hassan2](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/hassan2/32/14400_2.png) [@hassan2](https://devforum.zoom.us/u/hassan2)\ **Post date:** [October 20, 2020, 7:28pm UTC](https://devforum.zoom.us/t/very-high-cpu-load-audio-video-problems-while-using-browser/33476/6 "2020-10-20T19:28:56Z")
@thetj09 oh I see, you just meant that using Zoom in the browser is causing those issues. I assumed you were using the web SDK because your post is in the web SDK section. I definitely think that the Zoom team is pushing some fixes about high CPU load + audio issues in the web version. I’ve experienced this before as well. Hopefully the fixes are live within the next few weeks / months. ---
**Author:** ![thetj09](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/thetj09/32/17190_2.png) [@thetj09](https://devforum.zoom.us/u/thetj09)\ **Post date:** [October 20, 2020, 9:53pm UTC](https://devforum.zoom.us/t/very-high-cpu-load-audio-video-problems-while-using-browser/33476/7 "2020-10-20T21:53:19Z")
Ah ok! this is the wrong forum then? Do you know where I can post this to receive help? There are many people on the internet with the same issue since 5 or more months. Regards, ---
**Author:** ![hassan2](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/hassan2/32/14400_2.png) [@hassan2](https://devforum.zoom.us/u/hassan2)\ **Post date:** [October 21, 2020, 4:49am UTC](https://devforum.zoom.us/t/very-high-cpu-load-audio-video-problems-while-using-browser/33476/8 "2020-10-21T04:49:07Z")
@thetj09 I spoke with the Zoom team over a call, and they’ve assured me that the issues are being fixed in future releases. Likely within the next 2 months or so. ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [October 21, 2020, 2:44pm UTC](https://devforum.zoom.us/t/very-high-cpu-load-audio-video-problems-while-using-browser/33476/9 "2020-10-21T14:44:28Z")
Thanks again for contributing, @hassan2. Our team is looking into these cases. Best, Will ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [November 21, 2020, 12:44am UTC](https://devforum.zoom.us/t/very-high-cpu-load-audio-video-problems-while-using-browser/33476/10 "2020-11-21T00:44:30Z")
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