# Video button does not work

**URL:** <https://devforum.zoom.us/t/video-button-does-not-work/105372>\
**Category:** Web\
**Created:** [March 9, 2024, 3:52pm UTC](https://devforum.zoom.us/t/video-button-does-not-work/105372 "2024-03-09T15:52:30Z")\
**Posts on this page:** 14\
**Page:** 2

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**Author:** ![duke9](https://avatars.discourse-cdn.com/v4/letter/d/9e8a1a/32.png) [@duke9](https://devforum.zoom.us/u/duke9)\
**Post date:** [March 13, 2024, 7:38am UTC](https://devforum.zoom.us/t/video-button-does-not-work/105372/22 "2024-03-13T07:38:46Z")

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it does not work.

→   
Something went wrong  
The server encountered an internal error and was unable to process your request.

Error Code:6601

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**Author:** ![scrum](https://avatars.discourse-cdn.com/v4/letter/s/e95f7d/32.png) [@scrum](https://devforum.zoom.us/u/scrum)\
**Post date:** [March 13, 2024, 7:40am UTC](https://devforum.zoom.us/t/video-button-does-not-work/105372/23 "2024-03-13T07:40:35Z")

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3cb97212-47ca-42dd-b53d-0cdcdb19d517

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<div class="post-metadata">

**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [March 13, 2024, 7:53am UTC](https://devforum.zoom.us/t/video-button-does-not-work/105372/24 "2024-03-13T07:53:02Z")

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> [@duke9](#):
>
> it does not work.
> 
> →  
> Something went wrong  
> The server encountered an internal error and was unable to process your request.
> 
> Error Code:6601

@duke9 could you try this url?

You will need to change the meetingNumber, password, jwt, sdkKey.  
Leave the zak token as blank

[https://msdk-purejs.asdc.cc/index-manual-jwt-316.html?meetingNumber=12312312313&passWord=aaaaaa&role=0&jwt=x.x.x&sdkKey=xxxxxxxxxx&zak=](https://msdk-purejs.asdc.cc/index-manual-jwt-316.html?meetingNumber=12312312313&passWord=aaaaaa&role=0&jwt=x.x.x&sdkKey=xxxxxxxxxx&zak=)

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<div class="post-metadata">

**Author:** ![Pierre\_Fourgeaud](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/pierre_fourgeaud/32/1177_2.png) [@Pierre\_Fourgeaud](https://devforum.zoom.us/u/Pierre_Fourgeaud)\
**Post date:** [March 13, 2024, 8:57am UTC](https://devforum.zoom.us/t/video-button-does-not-work/105372/25 "2024-03-13T08:57:02Z")

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@chunsiong.zoom Hi,

As mentioned for me we are using webSDK 2.18.0 and we tested as well (currently QAing) meetingSDK 3.1.6.

Both have the issue and we are not using iFrame or anything special.

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<div class="post-metadata">

**Author:** ![yashkalra088](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/yashkalra088/32/52881_2.png) [@yashkalra088](https://devforum.zoom.us/u/yashkalra088)\
**Post date:** [March 13, 2024, 9:35am UTC](https://devforum.zoom.us/t/video-button-does-not-work/105372/26 "2024-03-13T09:35:59Z")

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Hi @chunsiong.zoom I am using react meeting-sdk version: 3.1.6. And this issue has been started coming since last week only before that it has been never occurred on our production. This is tracking id for the issue I have reported. We have web-isolation (shared arraybuffer) also enabled in our website  
Tracking id:-  
350c4235-479c-42ee-94f4-752f1abf76ef

you can get other information from here

> [@Video Button is not working](https://devforum.zoom.us/t/video-button-is-not-working/105540):
>
> I have been using meeting-sdk for last three weeks. Now This week we have encountered a issue where on intial load the user is getting video option is disabled also the screen-share button is disabled. This is very critical issue, As our whole user base is getting effected all our meetings and classes, Please look into it and let me know any solution. I have web isolation enabled and gallery and other views are also there but participant video is not working. I have @zoom/meetingsdk version:-…

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<div class="post-metadata">

**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [March 13, 2024, 10:04am UTC](https://devforum.zoom.us/t/video-button-does-not-work/105372/27 "2024-03-13T10:04:54Z")

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Thanks for the input so far everyone, I’m working with the team on this issue.

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<div class="post-metadata">

**Author:** ![nikola.sajic](https://avatars.discourse-cdn.com/v4/letter/n/47e85d/32.png) [@nikola.sajic](https://devforum.zoom.us/u/nikola.sajic)\
**Post date:** [March 13, 2024, 10:20am UTC](https://devforum.zoom.us/t/video-button-does-not-work/105372/28 "2024-03-13T10:20:53Z")

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@chunsiong.zoom

We use:

- React **v18.0.0**
- zoomus/websdk: **^2.17.0**
- Client View

Track ID of the reported issue is:  
**0472101c-3d70-4c09-ac20-be9614eec515**

This is screenshot of the console in the Chrome browser:

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/a/c/ac516242f938fb6dac001b165e640cde8d672488.png)

And these are scripts from the Index.html file:

```auto
<link
      type="text/css"
      rel="stylesheet"
      href="https://source.zoom.us/2.17.0/css/bootstrap.css"
    />
<link
      type="text/css"
      rel="stylesheet"
      href="https://source.zoom.us/2.17.0/css/react-select.css"
    />
<script src="https://source.zoom.us/2.17.0/lib/vendor/react.min.js"></script>
<script src="https://source.zoom.us/2.17.0/lib/vendor/react-dom.min.js"></script>
<script src="https://source.zoom.us/2.17.0/lib/vendor/redux.min.js"></script>
<script src="https://source.zoom.us/2.17.0/lib/vendor/redux-thunk.min.js"></script>
<script src="https://source.zoom.us/2.17.0/lib/vendor/lodash.min.js"></script>
<script src="https://source.zoom.us/2.17.0/zoom-meeting-embedded-2.17.0.min.js"></script>
<script src="https://source.zoom.us/zoom-meeting-2.17.0.min.js"></script>

```

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<div class="post-metadata">

**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [March 13, 2024, 1:00pm UTC](https://devforum.zoom.us/t/video-button-does-not-work/105372/29 "2024-03-13T13:00:17Z")

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@scrum @skipancho @yashkalra088 @nikola.sajic @Pierre_Fourgeaud @duke9 @felipe.armoni @optonetltd

We have rolled out a fix, tested and it is working fine how.

Could you check if this is resolved?  
If there is any urgent matters do tag me.

I would like to again elaborate that if you need specific SLA and timely support, I strongly recommend you to sign up for developer support plan.

> **[Premier Developer Support | Zoom](https://explore.zoom.us/en/support-plans/developer/)**
>
> Zoom's support plans that provide access to prioritized developer-specific resources such as technical support, training, API assistance, and more.

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<div class="post-metadata">

**Author:** ![Pierre\_Fourgeaud](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/pierre_fourgeaud/32/1177_2.png) [@Pierre\_Fourgeaud](https://devforum.zoom.us/u/Pierre_Fourgeaud)\
**Post date:** [March 13, 2024, 1:26pm UTC](https://devforum.zoom.us/t/video-button-does-not-work/105372/30 "2024-03-13T13:26:51Z")

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@chunsiong.zoom It seems to be fixed for us too 👍

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<div class="post-metadata">

**Author:** ![nikola.sajic](https://avatars.discourse-cdn.com/v4/letter/n/47e85d/32.png) [@nikola.sajic](https://devforum.zoom.us/u/nikola.sajic)\
**Post date:** [March 13, 2024, 1:27pm UTC](https://devforum.zoom.us/t/video-button-does-not-work/105372/31 "2024-03-13T13:27:24Z")

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@chunsiong.zoom Fixed on our side as well. Thank you.

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<div class="post-metadata">

**Author:** ![duke9](https://avatars.discourse-cdn.com/v4/letter/d/9e8a1a/32.png) [@duke9](https://devforum.zoom.us/u/duke9)\
**Post date:** [March 13, 2024, 1:53pm UTC](https://devforum.zoom.us/t/video-button-does-not-work/105372/32 "2024-03-13T13:53:42Z")

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It seems to be fixed for us too. Thank you.

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<div class="post-metadata">

**Author:** ![yashkalra088](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/yashkalra088/32/52881_2.png) [@yashkalra088](https://devforum.zoom.us/u/yashkalra088)\
**Post date:** [March 13, 2024, 2:53pm UTC](https://devforum.zoom.us/t/video-button-does-not-work/105372/33 "2024-03-13T14:53:12Z")

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Hi, Issue has been fixed for us as well. Thank you so much for fixing the issue

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<div class="post-metadata">

**Author:** ![felipe.armoni](https://avatars.discourse-cdn.com/v4/letter/f/a183cd/32.png) [@felipe.armoni](https://devforum.zoom.us/u/felipe.armoni)\
**Post date:** [March 21, 2024, 11:02am UTC](https://devforum.zoom.us/t/video-button-does-not-work/105372/34 "2024-03-21T11:02:31Z")

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Fixed for me too.

Thank you.

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [April 20, 2024, 9:03pm UTC](https://devforum.zoom.us/t/video-button-does-not-work/105372/35 "2024-04-20T21:03:01Z")

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Closed on April 20, 2024, 9:03pm UTC

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