# Video handle is not ready! **URL:** \ **Category:** Video SDK\ **Created:** [December 12, 2023, 8:28pm UTC](https://devforum.zoom.us/t/video-handle-is-not-ready/100021 "2023-12-12T20:28:23Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![devs2](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/devs2/32/44406_2.png) [@devs2](https://devforum.zoom.us/u/devs2)\ **Post date:** [December 12, 2023, 8:28pm UTC](https://devforum.zoom.us/t/video-handle-is-not-ready/100021/1 "2023-12-12T20:28:23Z")
### Format Your New Topic as Follows: **Video SDK Type and Version** VideoSDK 1.9.8 for Web **Description** Sometimes sporadically when attempting to join a meeting on mobile we get a message in the console (note that the console doesn’t show this message as an error, Chrome is filtering it as “info”): ```auto video handle is not ready! blob:https://example.com/11e1bd00-f55d-41b0-b82e-673d81388dd9:1 ``` The video connection never starts for the user however audio does **Troubleshooting Routes** Disconnecting and reconnecting the user sometimes fixes the problem. As does refreshing. Video preview still works while in this state if we open our applications interface to test/select your video input device. **Full Versions** SDK Version: 1.9.8 SDK Type: Video SDK for Web Mobile Device: Android Android Version: 10 Browser: Google Chrome Chrome Version: 120.0.6099.43 **How To Reproduce** 1. join meeting with VideoSDK.createClient().join() 2. check if isRenderSelfViewWithVideoElement() and call stream.startVideo() on either video element or canvas depending on the function check 3. start audio with stream.startAudio() 4. get the message in console (sometimes, sometimes it works correctly) ---
**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\ **Post date:** [December 14, 2023, 2:11pm UTC](https://devforum.zoom.us/t/video-handle-is-not-ready/100021/2 "2023-12-14T14:11:35Z")
Hey @devs2 Thanks for your feedback. Can you describe what happens when this log appears? This is a status log we print to the console and it doesn’t affect video rendering. When the video stream arrives before the video handler is ready, we output this log. But don’t worry, we handle this situation with proper error handling. Thanks Vic ---
**Author:** ![devs2](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/devs2/32/44406_2.png) [@devs2](https://devforum.zoom.us/u/devs2)\ **Post date:** [December 14, 2023, 2:34pm UTC](https://devforum.zoom.us/t/video-handle-is-not-ready/100021/3 "2023-12-14T14:34:22Z")
Hi @vic.yang thanks for the reply. When we see this message in the log nothing happens after. The message repeats over and over. No video output starts at all, either self-camera or remote participant. ---
**Author:** ![Prze](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/prze/32/53130_2.png) [@Prze](https://devforum.zoom.us/u/Prze)\ **Post date:** [April 18, 2024, 8:45am UTC](https://devforum.zoom.us/t/video-handle-is-not-ready/100021/4 "2024-04-18T08:45:04Z")
Hey, @vic.yang I have same error. On my localhost connection works fine. But on dev server I have same error `video handle is not ready!` On local and dev server there is same code. ---
**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\ **Post date:** [April 18, 2024, 8:57am UTC](https://devforum.zoom.us/t/video-handle-is-not-ready/100021/5 "2024-04-18T08:57:49Z")
Hey @Prze Could you share the session ID with us for troubleshooting purposes? Thanks Vic ---
**Author:** ![Prze](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/prze/32/53130_2.png) [@Prze](https://devforum.zoom.us/u/Prze)\ **Post date:** [April 18, 2024, 9:20am UTC](https://devforum.zoom.us/t/video-handle-is-not-ready/100021/6 "2024-04-18T09:20:04Z")
@vic.yang sure `sessionId:"TS/7uYlsQtOhLmkdYEmQ4g=="` ---
**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\ **Post date:** [April 18, 2024, 9:36am UTC](https://devforum.zoom.us/t/video-handle-is-not-ready/100021/7 "2024-04-18T09:36:51Z")
Hey @Prze After analyzing the logs, we found these errors: > Refused to compile or instantiate WebAssembly module because ‘unsafe-eval’ is not an allowed source of script in the following Content Security Policy directive It seems that the CSP policy on your site prevents the video from working. Could you refer to our documentation for details? [Video SDK - web - Browser support](https://developers.zoom.us/docs/video-sdk/web/browser-support/#content-security-policy-header) In short, you need to add the `wasm-unsafe-eval` or `unsafe-eval` rule to your CSP settings. Thanks Vic ---
**Author:** ![Prze](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/prze/32/53130_2.png) [@Prze](https://devforum.zoom.us/u/Prze)\ **Post date:** [April 18, 2024, 10:16am UTC](https://devforum.zoom.us/t/video-handle-is-not-ready/100021/8 "2024-04-18T10:16:27Z")
Hey @vic.yang it worked thanks for help. Also i have trouble to enable share audio in screeen share. i set up in htaccess ```auto Header set Referrer-Policy "origin-when-cross-origin" Header set X-Frame-Options "SAMEORIGIN" Header set Content-Security-Policy "script-src 'self' 'unsafe-inline' 'unsafe-eval' blob: https://*.zoom.us https://zoom.us https://code.jquery.com https://cdnjs.cloudflare.com https://maxcdn.bootstrapcdn.com https://maps.googleapis.com https://www.google-analytics.com https://www.google.com https://www.gstatic.com https://www.googletagmanager.com; style-src 'self' 'unsafe-inline' https://maxcdn.bootstrapcdn.com https://stackpath.bootstrapcdn.com https://fonts.googleapis.com https://use.fontawesome.com" Header set Cross-Origin-Embedder-Policy "credentialless" ``` I also init my share on btn click like so ```if zoomSession.startShareScreen(screenShareContentVideo). then(). catch((error) => { stopScreenShareBtnsStates() console.warn(error) }) ``` I write in same post since i read it might refer to same headers problem. ---
**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\ **Post date:** [April 18, 2024, 10:52am UTC](https://devforum.zoom.us/t/video-handle-is-not-ready/100021/9 "2024-04-18T10:52:14Z")
Hey @Prze I see you’ve set the `Cross-Origin-Embedder-Policy` . I assume you want to enable `SharedArrayBuffer` , but you’re missing the `Cross-Origin-Opener-Policy` setting, which needs to be set to ‘same-origin’ to enable `SharedArrayBuffer` . Currently, the default shared audio solution requires `SharedArrayBuffer`. There are two workarounds： - Enable SharedArrayBuffer, you can refer to this documentation - Set the `audio_compatible_mode` field in JWT payload. If the value is 1, there is no need to enable `SharedArrayBuffer` . [Video SDK - Authorize](https://developers.zoom.us/docs/video-sdk/auth/#payload) From my perspective, I recommend the former one, which will benefit more in both audio and video performance. Thanks Vic ---
**Author:** ![Prze](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/prze/32/53130_2.png) [@Prze](https://devforum.zoom.us/u/Prze)\ **Post date:** [April 18, 2024, 1:06pm UTC](https://devforum.zoom.us/t/video-handle-is-not-ready/100021/10 "2024-04-18T13:06:33Z")
@vic.yang After add Header set Cross-Origin-Embedder-Policy “require-corp” Header set Cross-Origin-Opener-Policy “same-origin” we have error warning not sharing decode type and video is not showing. ---
**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\ **Post date:** [April 19, 2024, 1:19am UTC](https://devforum.zoom.us/t/video-handle-is-not-ready/100021/11 "2024-04-19T01:19:21Z")
Hey @Prze Could you share the session ID with us for troubleshooting purposes again after enabling SharedArrayBuffer ? Thanks Vic ---
**Author:** ![Prze](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/prze/32/53130_2.png) [@Prze](https://devforum.zoom.us/u/Prze)\ **Post date:** [April 19, 2024, 5:16am UTC](https://devforum.zoom.us/t/video-handle-is-not-ready/100021/12 "2024-04-19T05:16:36Z")
@vic.yang sure `4ZQdRmAGTPSYfxBZ7vH1Tg==` ---
**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\ **Post date:** [April 19, 2024, 6:21am UTC](https://devforum.zoom.us/t/video-handle-is-not-ready/100021/13 "2024-04-19T06:21:42Z")
Hey @Prze > not sharing decode type This log is just a debugging message; you can ignore it. It doesn’t have any impact on functionality. > 4ZQdRmAGTPSYfxBZ7vH1Tg== I checked the log, did the users in the session start their video? Thanks Vic ---
**Author:** ![Prze](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/prze/32/53130_2.png) [@Prze](https://devforum.zoom.us/u/Prze)\ **Post date:** [April 19, 2024, 6:31am UTC](https://devforum.zoom.us/t/video-handle-is-not-ready/100021/14 "2024-04-19T06:31:44Z")
@vic.yang The problem is that when I add ```auto Header set Cross-Origin-Embedder-Policy "require-corp" Header set Cross-Origin-Opener-Policy "same-origin" ``` `typeof SharedArrayBuffer === 'function';` is `true` so i can share audio. But i have error and dont see video session `4ZQdRmAGTPSYfxBZ7vH1Tg==` with headers no video can share audio session `0xCBNTC0R1GCluZvZBlysA==` i remove headers i can see video. so remains ```auto Header set Referrer-Policy "origin-when-cross-origin" Header set X-Frame-Options "SAMEORIGIN" Header set Content-Security-Policy "script-src 'self' 'unsafe-inline' 'unsafe-eval' blob: https://*.zoom.us https://zoom.us https://code.jquery.com https://cdnjs.cloudflare.com https://maxcdn.bootstrapcdn.com https://maps.googleapis.com https://www.google-analytics.com https://www.google.com https://www.gstatic.com https://www.googletagmanager.com; style-src 'self' 'unsafe-inline' https://maxcdn.bootstrapcdn.com https://stackpath.bootstrapcdn.com https://fonts.googleapis.com https://use.fontawesome.com" ``` This is so confusing ---
**Author:** ![Prze](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/prze/32/53130_2.png) [@Prze](https://devforum.zoom.us/u/Prze)\ **Post date:** [April 19, 2024, 8:12am UTC](https://devforum.zoom.us/t/video-handle-is-not-ready/100021/15 "2024-04-19T08:12:25Z")
@vic.yang I thin problem is in audio. I found work around. When i start create self camera i use code ```auto let userVideo = await zoomSession.attachVideo(zoomVideo.getCurrentUserInfo().userId, RESOLUTION) document.querySelector('video-player-container').appendChild(userVideo) ``` However that was problem when I want to share buffer. So for self camera i create separate buffer using: ```auto const constraints = { audio: false, video: { width: 1280, height: 720 }, } navigator.mediaDevices.getUserMedia(constraints).then((mediaStream) => { const video = document.getElementById('selfPrev') video.srcObject = mediaStream video.onloadedmetadata = () => { video.play() } }).catch((err) => { // always check for errors at the end. console.error(`${err.name}: ${err.message}`) }) ``` code from mozilla doc. So i crate two streams one for self prev and the other for send to other person. This solution work for me. If that should be improve please let me know or i think its solved. ---
**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\ **Post date:** [April 19, 2024, 8:39am UTC](https://devforum.zoom.us/t/video-handle-is-not-ready/100021/16 "2024-04-19T08:39:35Z")
Hey @Prze Thank you for sharing the code snippet related to this issue. This might be a known limitation where the `video-player` element returned by `stream.attachVideo` does not have an initial width and height. I suggest you add a class to this element and define the styles within this class. ```css .video-cell { aspect-ratio: 16/9; width: 300px; } ``` ```javascript let userVideo = await zoomSession.attachVideo(zoomVideo.getCurrentUserInfo().userId, RESOLUTION) userVideo.classList.add('video-cell'); ``` Thanks Vic ---
**Author:** ![Prze](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/prze/32/53130_2.png) [@Prze](https://devforum.zoom.us/u/Prze)\ **Post date:** [April 19, 2024, 9:26am UTC](https://devforum.zoom.us/t/video-handle-is-not-ready/100021/17 "2024-04-19T09:26:31Z")
@vic.yang Yes it worked. Consider add more readable place in doc(or maybe I miss it). I have that snipped in my css. However as for tag and might not (do not why) apply to fresh new added element. After dynamic change works fine. Thanks for help