# Video issue in not chrome based browsers

**URL:** <https://devforum.zoom.us/t/video-issue-in-not-chrome-based-browsers/130400>\
**Category:** Web\
**Created:** [March 24, 2025, 10:02am UTC](https://devforum.zoom.us/t/video-issue-in-not-chrome-based-browsers/130400 "2025-03-24T10:02:35Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Interview](https://avatars.discourse-cdn.com/v4/letter/i/ac91a4/32.png) [@Interview](https://devforum.zoom.us/u/Interview)\
**Post date:** [March 24, 2025, 10:02am UTC](https://devforum.zoom.us/t/video-issue-in-not-chrome-based-browsers/130400/1 "2025-03-24T10:02:35Z")

</div>

**Description**  
We encountered an error with video playback when running the embedded component view on non–Chrome-based browsers. When two users connect using these browsers, the first user who enables video works as expected, but the second user who turns on their video sees a black square.

**Which Web Meeting SDK version?**  
We are using @zoom/meetingsdk": “~3.11.0”

**To Reproduce(If applicable)**

1. Embed component view on your site
2. Don’t use SharedArrayBuffer(COI)
3. Create meeting
4. Connect first user from Firefox/Safari browser
5. Connect second user from Firefox/Safari browser
6. Switch on camera at user1
7. Switch on camera at user2
8. Second user video will absent with black square instead

**Device (please complete the following information):**

- OS: Windows/MacOS
- Browser: FireFox/Safari

---

<div class="post-metadata">

**Author:** ![pavel.lychkousky](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/pavel.lychkousky/32/9026_2.png) [@pavel.lychkousky](https://devforum.zoom.us/u/pavel.lychkousky)\
**Post date:** [March 27, 2025, 9:06am UTC](https://devforum.zoom.us/t/video-issue-in-not-chrome-based-browsers/130400/2 "2025-03-27T09:06:59Z")

</div>

Same problem for me. Could anybody help?

---

<div class="post-metadata">

**Author:** ![carlito](https://avatars.discourse-cdn.com/v4/letter/c/c5a1d2/32.png) [@carlito](https://devforum.zoom.us/u/carlito)\
**Post date:** [April 2, 2025, 3:10pm UTC](https://devforum.zoom.us/t/video-issue-in-not-chrome-based-browsers/130400/3 "2025-04-02T15:10:54Z")

</div>

I posted this same bug back on Jan 7th. It is still present in 3.12.0.

> [@Black screen issue not fixed in 3.11.0 like release notes say](https://devforum.zoom.us/t/black-screen-issue-not-fixed-in-3-11-0-like-release-notes-say/124120):
>
> Release notes for 3.11.0 say fixed in client view “When sharing a high-resolution screen on Safari 14.7.1, the other end receives a black screen.” - however this issue is still broken for component view. If a user turns on a camera in safari first, the other users screen shows as black. I have attached the javascript error below for when this happens. If the safari camera is turned off and the other camera is turned back on it works as normal and does not display the black screen.

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [May 3, 2025, 1:11am UTC](https://devforum.zoom.us/t/video-issue-in-not-chrome-based-browsers/130400/4 "2025-05-03T01:11:16Z")

</div>

Closed on May 3, 2025, 1:11am UTC

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.