# Video quality issue

**URL:** <https://devforum.zoom.us/t/video-quality-issue/77796>\
**Category:** Web\
**Created:** [October 24, 2022, 7:47am UTC](https://devforum.zoom.us/t/video-quality-issue/77796 "2022-10-24T07:47:28Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![ashish.beetle](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ashish.beetle/32/40136_2.png) [@ashish.beetle](https://devforum.zoom.us/u/ashish.beetle)\
**Post date:** [October 24, 2022, 7:47am UTC](https://devforum.zoom.us/t/video-quality-issue/77796/1 "2022-10-24T07:47:28Z")

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Version Data:  
zoom/videosdk: 1.4.1  
browser:  
chrome: Version 106.0.5249.119  
edge: Version 106.0.1370.52

Hi  
I am noticing significant drop in video quality during calls (please refer image). I am using separate canvas to render my participants for my specific UI requirements.  
Is it possible to raise the video quality for rendered streams?

 ![vid_quality](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/e/8/e89dd6b22ecb7c7f5acb861665faff1b18620310.jpeg)

Thanks  
Ashish

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**Author:** ![rehema.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rehema.zoom/32/40323_2.png) [@rehema.zoom](https://devforum.zoom.us/u/rehema.zoom)\
**Post date:** [October 24, 2022, 7:51pm UTC](https://devforum.zoom.us/t/video-quality-issue/77796/2 "2022-10-24T19:51:11Z")

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Hi @ashish.beetle ,

What value are you passing to your .renderVideo() function as parameter for video quality? Documentation outline what I’m speaking about is linked [here](https://marketplacefront.zoom.us/sdk/custom/web/modules/Stream.html#renderVideo).

Thanks,  
Rehema

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<div class="post-metadata">

**Author:** ![ashish.beetle](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ashish.beetle/32/40136_2.png) [@ashish.beetle](https://devforum.zoom.us/u/ashish.beetle)\
**Post date:** [October 25, 2022, 3:50am UTC](https://devforum.zoom.us/t/video-quality-issue/77796/3 "2022-10-25T03:50:29Z")

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Hi Rehema  
I am using 720p as quality for both stream. I have found that I can only stream one 720p video. Is that the case even if one of them is my own self video? And if I choose 720p for all the streams will the other streams downgrade to 360p or is there a chance for them to go lower?

Thanks  
Ashish

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<div class="post-metadata">

**Author:** ![rehema.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rehema.zoom/32/40323_2.png) [@rehema.zoom](https://devforum.zoom.us/u/rehema.zoom)\
**Post date:** [October 25, 2022, 11:20pm UTC](https://devforum.zoom.us/t/video-quality-issue/77796/4 "2022-10-25T23:20:50Z")

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Hi @ashish.beetle ,

You should be able to have 720p for both videos. Video quality will automatically adjust and lower if external factors are affecting it (i.e., bad network connection, high CPU usage, etc). Did you also pass in the **‘hd:true’** property to your .startVideo() invocation? This, and further requirements for 720p, are outlined [here](https://marketplace.zoom.us/docs/sdk/overview/720p/).

Thanks,  
Rehema

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**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\
**Post date:** [October 27, 2022, 7:26am UTC](https://devforum.zoom.us/t/video-quality-issue/77796/5 "2022-10-27T07:26:02Z")

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Hey @ashish.beetle

Only one 720P stream can be subscribed at the same time. Other streams will downgrade to 360P.

Thanks  
Vic

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<div class="post-metadata">

**Author:** ![ashish.beetle](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ashish.beetle/32/40136_2.png) [@ashish.beetle](https://devforum.zoom.us/u/ashish.beetle)\
**Post date:** [October 28, 2022, 10:28am UTC](https://devforum.zoom.us/t/video-quality-issue/77796/6 "2022-10-28T10:28:37Z")

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@rehema.zoom No did not have hd: true property enabled. will give it a try. Thanks

@vic.yang is that the case even if one of the videos is my own self video?

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**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\
**Post date:** [October 28, 2022, 10:31am UTC](https://devforum.zoom.us/t/video-quality-issue/77796/7 "2022-10-28T10:31:09Z")

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Hey @ashish.beetle

Yes. Even the self video.

Thanks  
Vic

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<div class="post-metadata">

**Author:** ![ashish.beetle](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ashish.beetle/32/40136_2.png) [@ashish.beetle](https://devforum.zoom.us/u/ashish.beetle)\
**Post date:** [October 28, 2022, 10:33am UTC](https://devforum.zoom.us/t/video-quality-issue/77796/8 "2022-10-28T10:33:25Z")

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Ok. In that case I will manually specify self video to 360 and participant to 720p.  
Thanks @vic.yang and @rehema.zoom

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [November 27, 2022, 8:34pm UTC](https://devforum.zoom.us/t/video-quality-issue/77796/9 "2022-11-27T20:34:08Z")

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