# Video record not available

**URL:** <https://devforum.zoom.us/t/video-record-not-available/123750>\
**Category:** Cloud Recordings\
**Tags:** recording\
**Created:** [January 2, 2025, 9:23am UTC](https://devforum.zoom.us/t/video-record-not-available/123750 "2025-01-02T09:23:40Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![MaxS](https://avatars.discourse-cdn.com/v4/letter/m/96bed5/32.png) [@MaxS](https://devforum.zoom.us/u/MaxS)\
**Post date:** [January 2, 2025, 9:23am UTC](https://devforum.zoom.us/t/video-record-not-available/123750/1 "2025-01-02T09:23:40Z")

</div>

Happy new year everyone.

We created the following video recording but could not download it. History is not showing results for the video name as well.

I need support to get this video back please.  
Tipps on how to prevent this issue are highly appreciated as well.

Name: IXguz7fqlQStRRETi79Ak77BL90JebF0Cz83HOSfS8ZfMBCA6ujQzAaBPE3vbqpQITCQuUYSco3V7s8FGfopEmnEEH2WbgSKvG9A  
Start Timestamp: 3:59 pm CET (19.12.2024)  
End Timestamp: 4:45 pm CET (19.12.2024)