# Video SDK, no user\_key returned when fetching session users

**URL:** <https://devforum.zoom.us/t/video-sdk-no-user-key-returned-when-fetching-session-users/83424>\
**Category:** API and Webhooks\
**Tags:** video-sdk\
**Created:** [February 20, 2023, 11:52am UTC](https://devforum.zoom.us/t/video-sdk-no-user-key-returned-when-fetching-session-users/83424 "2023-02-20T11:52:53Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![sergiu.losetchi](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sergiu.losetchi/32/41579_2.png) [@sergiu.losetchi](https://devforum.zoom.us/u/sergiu.losetchi)\
**Post date:** [February 20, 2023, 11:52am UTC](https://devforum.zoom.us/t/video-sdk-no-user-key-returned-when-fetching-session-users/83424/1 "2023-02-20T11:52:53Z")

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### Format Your New Topic as Follows:

\*\*List Session Users \*\*  
_[https://marketplace.zoom.us/docs/api-reference/video-sdk/methods/#operation/sessionUsers](https://marketplace.zoom.us/docs/api-reference/video-sdk/methods/#operation/sessionUsers)_

**Description**  
_We have an issue where the user\_key is always an empty string. It started to happen from friday as far as we can tell. We do include a custom 4 digit id as a string in the user\_identity field when creating the token as per [https://marketplace.zoom.us/docs/sdk/video/auth/](https://marketplace.zoom.us/docs/sdk/video/auth/) , but when using the sessionUsers api, the user\_key field is always ‘’. This issue make unusable an important feature of our app and we would need some help to troubleshoot it asap. Thank you._

**Error?**  
_N/A_

**How To Reproduce**  
_Steps to reproduce the behavior:_  
_1. Generate a token adding a 4 digit id to the user\_identity as a string._  
\*2. Join the session \*  
_3. Use sessionUsers api to fetch the users from the given session_

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<div class="post-metadata">

**Author:** ![sergiu.losetchi](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sergiu.losetchi/32/41579_2.png) [@sergiu.losetchi](https://devforum.zoom.us/u/sergiu.losetchi)\
**Post date:** [February 21, 2023, 1:34pm UTC](https://devforum.zoom.us/t/video-sdk-no-user-key-returned-when-fetching-session-users/83424/2 "2023-02-21T13:34:16Z")

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Can we have an update on the above please? It starts to be a big issue for us as a big feature of the project relies on the user\_key.

Thank you.

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [February 25, 2024, 5:10am UTC](https://devforum.zoom.us/t/video-sdk-no-user-key-returned-when-fetching-session-users/83424/3 "2024-02-25T05:10:43Z")

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Closed on February 25, 2024, 5:10am UTC

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