# Video SDK React Native Live transcription sdk Error

**URL:** <https://devforum.zoom.us/t/video-sdk-react-native-live-transcription-sdk-error/93808>\
**Category:** React Native\
**Tags:** updates, video-sdk\
**Created:** [August 22, 2023, 11:28pm UTC](https://devforum.zoom.us/t/video-sdk-react-native-live-transcription-sdk-error/93808 "2023-08-22T23:28:27Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ray1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ray1/32/45497_2.png) [@ray1](https://devforum.zoom.us/u/ray1)\
**Post date:** [August 22, 2023, 11:28pm UTC](https://devforum.zoom.us/t/video-sdk-react-native-live-transcription-sdk-error/93808/1 "2023-08-22T23:28:27Z")

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I’m currently seeing ZoomVideoSDKError\_Dont\_Support\_Feature when attempting to `zoom.liveTranscriptionHelper.startLiveTranscription()`.

This feature previously worked fine on my test device and application. Is there anyway to see more details there?

I’m reading around that the account needs to support this feature. If this is true how do I setup the developer Video SDK account to support this feature as I don’t see a toggle for it in the Account settings?

Please help, Live transcripts were showing fine up until a couple weeks ago when this started happening.

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**Author:** ![ray1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ray1/32/45497_2.png) [@ray1](https://devforum.zoom.us/u/ray1)\
**Post date:** [August 24, 2023, 9:15pm UTC](https://devforum.zoom.us/t/video-sdk-react-native-live-transcription-sdk-error/93808/2 "2023-08-24T21:15:18Z")

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[Video SDK Universal Credit Plan](https://developers.zoom.us/docs/video-sdk/video-sdk-plans/) makes it seem like the feature needs to be paid for where a couple weeks ago it was working without throwing the “ZoomVideoSDKError\_Dont\_Support\_Feature” error .

I called the sales department and talked for a while but they just asked me to open a ticket, which attempting to open a ticket told me to post here.

Does anyone working at zoom look at these or is it just a resource for developers to talk to each other?

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**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [August 28, 2023, 3:11am UTC](https://devforum.zoom.us/t/video-sdk-react-native-live-transcription-sdk-error/93808/3 "2023-08-28T03:11:15Z")

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@ray1 ,

I’ll PM you on this

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [September 21, 2023, 11:29pm UTC](https://devforum.zoom.us/t/video-sdk-react-native-live-transcription-sdk-error/93808/4 "2023-09-21T23:29:24Z")

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