# Video SDK - Session recordings does not exist

**URL:** <https://devforum.zoom.us/t/video-sdk-session-recordings-does-not-exist/92311>\
**Category:** Video SDK\
**Tags:** video-sdk\
**Created:** [July 24, 2023, 3:41pm UTC](https://devforum.zoom.us/t/video-sdk-session-recordings-does-not-exist/92311 "2023-07-24T15:41:21Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![sri.unique2004](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sri.unique2004/32/49726_2.png) [@sri.unique2004](https://devforum.zoom.us/u/sri.unique2004)\
**Post date:** [July 24, 2023, 3:41pm UTC](https://devforum.zoom.us/t/video-sdk-session-recordings-does-not-exist/92311/1 "2023-07-24T15:41:22Z")

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Hi,

We are using Video SDK Web and developed a widget where user session recording happens. But for few users, only session exists but recording does not exists. What might be the reason?

**Session Name** : Topic 7/14/2023 1:00:45 PM

We have not received any update regarding video or recording errors.

Kindly let us know the reason.

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [July 25, 2023, 9:12pm UTC](https://devforum.zoom.us/t/video-sdk-session-recordings-does-not-exist/92311/2 "2023-07-25T21:12:48Z")

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Hi @sri.unique2004  
Thanks for reaching out to us, I am happy to help here!  
could you please share with me a session ID so I can take a look into this issue for you?

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**Author:** ![sri.unique2004](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sri.unique2004/32/49726_2.png) [@sri.unique2004](https://devforum.zoom.us/u/sri.unique2004)\
**Post date:** [August 7, 2023, 5:39am UTC](https://devforum.zoom.us/t/video-sdk-session-recordings-does-not-exist/92311/3 "2023-08-07T05:39:39Z")

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Hi Elisa,

Thanks for your reply. Below is the information you requested to look into the issue. We have many with such issues but attaching one session id for your immediate action:

Session Id: i/xfN9cSSeCPjOpI8ZtHkg==  
Session Name: Topic 7/14/2023 1:00:45 PM

Regards,  
Srilakshmi.G

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [August 8, 2023, 8:30pm UTC](https://devforum.zoom.us/t/video-sdk-session-recordings-does-not-exist/92311/4 "2023-08-08T20:30:11Z")

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> [@sri.unique2004](#):
>
> Topic 7/14/2023 1:00:45 PM

Hi @sri.unique2004  
Thanks for reaching out, please make sure to tag me when you reply so I get a notification.  
I can not find the sessionID you shared with me. Make sure that the user did not delete the session/recording