# Virtual background and filter don't work in Mac os **URL:** \ **Category:** macOS\ **Created:** [November 20, 2020, 2:24am UTC](https://devforum.zoom.us/t/virtual-background-and-filter-dont-work-in-mac-os/36508 "2020-11-20T02:24:38Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![powerguan](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/powerguan/32/3486_2.png) [@powerguan](https://devforum.zoom.us/u/powerguan)\ **Post date:** [November 20, 2020, 2:24am UTC](https://devforum.zoom.us/t/virtual-background-and-filter-dont-work-in-mac-os/36508/1 "2020-11-20T02:24:38Z")
at same mac os(Big Sur) and same app with sdk [v5.2.41751.1026](https://github.com/zoom/zoom-sdk-macos/releases/tag/v5.2.41751.1026). the virtual background feature is valid, but today I found it does not work in same zoom account. After upgrade to latest version [v5.2.42037.1112](https://github.com/zoom/zoom-sdk-macos/releases/tag/v5.2.42037.1112) SDK, this issue is still existing. - `- (BOOL)isVideoFilterEnabled;` - `- (BOOL)isSupportVideoFilter;` both of these function return YES. But the same sdk in windows, it works well. we try with Zoom’s client, and found zoom client disable virtual background, enable filter. whether zoom disable this feature in server site? ---
**Author:** ![stalefishlabs](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/stalefishlabs/32/16374_2.png) [@stalefishlabs](https://devforum.zoom.us/u/stalefishlabs)\ **Post date:** [December 7, 2020, 7:16pm UTC](https://devforum.zoom.us/t/virtual-background-and-filter-dont-work-in-mac-os/36508/2 "2020-12-07T19:16:29Z")
I’m having the same problem. Even within Zoom settings (triggered from within our app) if I add and select a background image it will NOT appear. It WILL appear however if I select the “I have a green screen” option, it just obviously looks strange without an actual green screen. But I cannot get a non-green screen image to appear as a background otherwise, and this worked in the prior SDK. ---
**Author:** ![stalefishlabs](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/stalefishlabs/32/16374_2.png) [@stalefishlabs](https://devforum.zoom.us/u/stalefishlabs)\ **Post date:** [December 7, 2020, 7:45pm UTC](https://devforum.zoom.us/t/virtual-background-and-filter-dont-work-in-mac-os/36508/3 "2020-12-07T19:45:46Z")
Answering myself, just solved. My issue pertained to SDK signing, we needed to set the team identifier to our Apple dev organization ID. So add this line of code **before** you call `initSDK`: `[sdk setTeamIdentifier:@"ABCDEF1234"];` Obviously use your own organization string (from iTunesConnect). ---
**Author:** ![powerguan](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/powerguan/32/3486_2.png) [@powerguan](https://devforum.zoom.us/u/powerguan)\ **Post date:** [December 7, 2020, 10:32pm UTC](https://devforum.zoom.us/t/virtual-background-and-filter-dont-work-in-mac-os/36508/4 "2020-12-07T22:32:18Z")
yes, we have different cause. ---
**Author:** ![jon.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jon.zoom/32/13495_2.png) [@jon.zoom](https://devforum.zoom.us/u/jon.zoom)\ **Post date:** [December 7, 2020, 11:46pm UTC](https://devforum.zoom.us/t/virtual-background-and-filter-dont-work-in-mac-os/36508/5 "2020-12-07T23:46:25Z")
Hi @powerguan, thanks for the post. Can you please clarify a couple of things so that we may better assist you: - Are you having trouble enabling/disabling virtual backgrounds, or are they not working at all? - Did this behavior only start after upgrading to Big Sur? Thanks! ---
**Author:** ![mcmjr02](https://avatars.discourse-cdn.com/v4/letter/m/2acd7d/32.png) [@mcmjr02](https://devforum.zoom.us/u/mcmjr02)\ **Post date:** [December 14, 2020, 2:57pm UTC](https://devforum.zoom.us/t/virtual-background-and-filter-dont-work-in-mac-os/36508/6 "2020-12-14T14:57:14Z")
Virtual backgrounds are not working on BigSur (11.0.1) with Zoom 5.4.6. ---
**Author:** ![jon.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jon.zoom/32/13495_2.png) [@jon.zoom](https://devforum.zoom.us/u/jon.zoom)\ **Post date:** [December 14, 2020, 8:03pm UTC](https://devforum.zoom.us/t/virtual-background-and-filter-dont-work-in-mac-os/36508/7 "2020-12-14T20:03:56Z")
Hi @mcmjr02, thanks for using Zoom. Based on the version number you are referencing, this is an issue with the Zoom client. This forum is meant specifically for assisting developers with integrating the Zoom SDK into their own applications. For help with the Zoom client, please see our [general support page](https://support.zoom.us/hc/en-us). Thanks! ---
**Author:** ![johnminnicks](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/johnminnicks/32/23717_2.png) [@johnminnicks](https://devforum.zoom.us/u/johnminnicks)\ **Post date:** [February 27, 2021, 12:23am UTC](https://devforum.zoom.us/t/virtual-background-and-filter-dont-work-in-mac-os/36508/8 "2021-02-27T00:23:07Z")
same here i have a 2013 late Mac book pro… zoom backrounds worked fine, then changed to \>\>. BIG SUR… Bummer ! ! ! ---
**Author:** ![jon.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jon.zoom/32/13495_2.png) [@jon.zoom](https://devforum.zoom.us/u/jon.zoom)\ **Post date:** [March 1, 2021, 5:32pm UTC](https://devforum.zoom.us/t/virtual-background-and-filter-dont-work-in-mac-os/36508/9 "2021-03-01T17:32:15Z")
Hi @johnminnicks, thanks for using Zoom. Based on your reply, this appears to be an issue with the Zoom client. This forum is meant only to assist developers integrating our SDK into their own applications. For help with the Zoom client, please see the link referenced in my [previous response](https://devforum.zoom.us/t/virtual-background-and-filter-dont-work-in-mac-os/36508/7). 🙂 Thanks! ---
**Author:** ![jon.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jon.zoom/32/13495_2.png) [@jon.zoom](https://devforum.zoom.us/u/jon.zoom)\ **Post date:** [March 1, 2021, 5:32pm UTC](https://devforum.zoom.us/t/virtual-background-and-filter-dont-work-in-mac-os/36508/10 "2021-03-01T17:32:20Z")
Closed on March 1, 2021, 5:32pm UTC