# Virtual Background is still loading pop up (bug?)

**URL:** <https://devforum.zoom.us/t/virtual-background-is-still-loading-pop-up-bug/68350>\
**Category:** API and Webhooks\
**Created:** [April 29, 2022, 9:40pm UTC](https://devforum.zoom.us/t/virtual-background-is-still-loading-pop-up-bug/68350 "2022-04-29T21:40:49Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![alanzhao](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/alanzhao/32/37320_2.png) [@alanzhao](https://devforum.zoom.us/u/alanzhao)\
**Post date:** [April 29, 2022, 9:40pm UTC](https://devforum.zoom.us/t/virtual-background-is-still-loading-pop-up-bug/68350/1 "2022-04-29T21:40:49Z")

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Noticed a background loading error when hopping into a new meeting yesterday.

Here’s a rather vague repro here for visibility (see attached):

- Was using a virtual foreground in the prior meeting I was in
- Left meeting manually clicking red “end” button
- Joined a new meeting
- Saw this pop up: “ _virtual background is still loading_ ”
- Clicked “Use Video”
- backgrounds were removed entirely i.e. naked video (no basic background from the foreground)
- went back into warmly, and picked a different background
- foreground appeared again

Is this a Zoom issue or bug that’s on the roadmap to be fixed?

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**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\
**Post date:** [May 2, 2022, 12:11pm UTC](https://devforum.zoom.us/t/virtual-background-is-still-loading-pop-up-bug/68350/2 "2022-05-02T12:11:39Z")

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Hi,

Thank you for posting, @alanzhao!For Client support, please submit a request with our support team here:

[https://support.zoom.us/hc/en-us](https://support.zoom.us/hc/en-us)

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [June 1, 2022, 10:12pm UTC](https://devforum.zoom.us/t/virtual-background-is-still-loading-pop-up-bug/68350/3 "2022-06-01T22:12:31Z")

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