# Virtual Backgrounds not working on Windows SDK

**URL:** <https://devforum.zoom.us/t/virtual-backgrounds-not-working-on-windows-sdk/50498>\
**Category:** Windows\
**Created:** [May 18, 2021, 1:49pm UTC](https://devforum.zoom.us/t/virtual-backgrounds-not-working-on-windows-sdk/50498 "2021-05-18T13:49:14Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![brook.ballard](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/brook.ballard/32/27140_2.png) [@brook.ballard](https://devforum.zoom.us/u/brook.ballard)\
**Post date:** [May 18, 2021, 1:49pm UTC](https://devforum.zoom.us/t/virtual-backgrounds-not-working-on-windows-sdk/50498/1 "2021-05-18T13:49:15Z")

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We are using the latest Windows SDK, and the Virtual Background functionality does not work. We can AddBGImage, but the call UseBGImage does not work. The SDK returns “SUCCESS” but no change takes effect. Has anyone else run into this/ found a solution?

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**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\
**Post date:** [May 18, 2021, 7:47pm UTC](https://devforum.zoom.us/t/virtual-backgrounds-not-working-on-windows-sdk/50498/2 "2021-05-18T19:47:01Z")

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Hey @brook.ballard,

Thanks for using the dev forum!

I have seen this working as expected in the demo application. I have also received your logs about this and have forwarded them to the engineers. Still waiting to hear back.

Thanks!  
Michael

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**Author:** ![brook.ballard](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/brook.ballard/32/27140_2.png) [@brook.ballard](https://devforum.zoom.us/u/brook.ballard)\
**Post date:** [May 18, 2021, 8:09pm UTC](https://devforum.zoom.us/t/virtual-backgrounds-not-working-on-windows-sdk/50498/3 "2021-05-18T20:09:47Z")

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Thanks Michael. It came up in our sprint planning again today - wondering if you have an internal ticket number or any other info I could relay to my team? This is a very hot item for us.

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**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\
**Post date:** [May 19, 2021, 10:42pm UTC](https://devforum.zoom.us/t/virtual-backgrounds-not-working-on-windows-sdk/50498/4 "2021-05-19T22:42:02Z")

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Hey @brook.ballard,

Unfortunately, I cannot provide such info. However, I will remind the engineering team this is a blocker. Were you able to confirm if removing your virtual background middle man code had any effect on the issue?

Thanks!  
Michael

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [June 19, 2021, 8:42am UTC](https://devforum.zoom.us/t/virtual-backgrounds-not-working-on-windows-sdk/50498/5 "2021-06-19T08:42:31Z")

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Closed on June 19, 2021, 8:42am UTC

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