# Was the Web SDK down? **URL:** \ **Category:** Web\ **Created:** [August 13, 2020, 3:39pm UTC](https://devforum.zoom.us/t/was-the-web-sdk-down/27066 "2020-08-13T15:39:53Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![alexmayo](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/alexmayo/32/27289_2.png) [@alexmayo](https://devforum.zoom.us/u/alexmayo)\ **Post date:** [August 13, 2020, 3:39pm UTC](https://devforum.zoom.us/t/was-the-web-sdk-down/27066/1 "2020-08-13T15:39:53Z")
**Description** When attempting to join a meeting via the SDK, the following endpoints were returning 404. Nothing has changed in the application however it is now working again. Does anyone have experience with this issue, as I want to determine if it’s a client-side fault or a zoom-side fault… **Error** The below endpoints were returning a 404 message. `https://rwcva.cloud.zoom.us/wc/ping/[...]?ts=[...]&auth=[...]&rwcToken=[...]&_=[...]` `https://rwcff.cloud.zoom.us/wc/ping/[...]?ts=[...]&auth=[...]&rwcToken=[...]&_=[...]` **Which version?** 1.7.10 **Screenshots** ![Screenshot 2020-08-13 at 16.38.11](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/8/834535a609538332677a3eeb7be378dd5f9ca5dc.png) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 13, 2020, 5:27pm UTC](https://devforum.zoom.us/t/was-the-web-sdk-down/27066/2 "2020-08-13T17:27:41Z")
Hey @alexmayo, What timeframe did this happen? Please let us know if you see this again. Thanks, Tommy ---
**Author:** ![alexmayo](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/alexmayo/32/27289_2.png) [@alexmayo](https://devforum.zoom.us/u/alexmayo)\ **Post date:** [August 17, 2020, 9:22am UTC](https://devforum.zoom.us/t/was-the-web-sdk-down/27066/3 "2020-08-17T09:22:30Z")
This happened on 13 August at 4:30 PM. Hasn’t happened again since thankfully. ---
**Author:** ![mjohnson](https://avatars.discourse-cdn.com/v4/letter/m/a9a28c/32.png) [@mjohnson](https://devforum.zoom.us/u/mjohnson)\ **Post date:** [August 17, 2020, 3:18pm UTC](https://devforum.zoom.us/t/was-the-web-sdk-down/27066/4 "2020-08-17T15:18:17Z")
We are seeing this happening today in our production environment while trying to provide a demo for a potential client. Same issue as above, getting a 404 hitting [https://rwcff.cloud.zoom.us/wc/ping/97940890216?ts=1597677031214&auth=PYERPz-9UX5\_Rd8edD6uDPlFLD0MaFhMYjq9RG7fguc&rwcToken=PlEOi4\_V94dQp2uTAm57xBetBqPOYTK\_mU5GJuc6U40&dmz=1&\_=1597677022126](https://rwcff.cloud.zoom.us/wc/ping/97940890216?ts=1597677031214&auth=PYERPz-9UX5_Rd8edD6uDPlFLD0MaFhMYjq9RG7fguc&rwcToken=PlEOi4_V94dQp2uTAm57xBetBqPOYTK_mU5GJuc6U40&dmz=1&_=1597677022126) This was around 11:10am August 17, 2020. Is this a potential backend issue from Zoom? We are still currently having issues with clients being able to join. ---
**Author:** ![erichhansen](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/erichhansen/32/4330_2.png) [@erichhansen](https://devforum.zoom.us/u/erichhansen)\ **Post date:** [August 17, 2020, 4:33pm UTC](https://devforum.zoom.us/t/was-the-web-sdk-down/27066/5 "2020-08-17T16:33:31Z")
We were also seeing this today around noon eastern. An example meeting where we experienced the issue is 934 3241 3054. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 17, 2020, 6:02pm UTC](https://devforum.zoom.us/t/was-the-web-sdk-down/27066/6 "2020-08-17T18:02:33Z")
Hey @mjohnson, @erichhansen, We are investigating the issue and will provide an update as soon as we can. (CS-2200) Thanks, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 17, 2020, 6:07pm UTC](https://devforum.zoom.us/t/was-the-web-sdk-down/27066/7 "2020-08-17T18:07:03Z")
Hey @alexmayo, Please let me know if you are seeing this issue again. Thanks, Tommy ---
**Author:** ![spsantos](https://avatars.discourse-cdn.com/v4/letter/s/74df32/32.png) [@spsantos](https://devforum.zoom.us/u/spsantos)\ **Post date:** [August 17, 2020, 7:57pm UTC](https://devforum.zoom.us/t/was-the-web-sdk-down/27066/8 "2020-08-17T19:57:29Z")
Hello, we had this problem today in the morning, follows 1 of the 50 meeting id we use daily 97584556175 ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 17, 2020, 9:54pm UTC](https://devforum.zoom.us/t/was-the-web-sdk-down/27066/9 "2020-08-17T21:54:41Z")
Hey @spsantos, Thanks for letting us know. We are currently investigating the issue. -Tommy ---
**Author:** ![spsantos](https://avatars.discourse-cdn.com/v4/letter/s/74df32/32.png) [@spsantos](https://devforum.zoom.us/u/spsantos)\ **Post date:** [August 18, 2020, 1:45pm UTC](https://devforum.zoom.us/t/was-the-web-sdk-down/27066/10 "2020-08-18T13:45:40Z")
Hello, this problem started again, but the message is different: errorMessage: “Joining fails” id: \*\*\*\*\*\*\*\*\*\*\* Att Silas \*This post has been edited to remove any meeting / webinar IDs ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 18, 2020, 3:28pm UTC](https://devforum.zoom.us/t/was-the-web-sdk-down/27066/12 "2020-08-18T15:28:04Z")
Hey @spsantos, Are there also errors in the browser console? Thanks, Tommy ---
**Author:** ![spsantos](https://avatars.discourse-cdn.com/v4/letter/s/74df32/32.png) [@spsantos](https://devforum.zoom.us/u/spsantos)\ **Post date:** [August 18, 2020, 3:34pm UTC](https://devforum.zoom.us/t/was-the-web-sdk-down/27066/13 "2020-08-18T15:34:29Z")
![ZOOM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/9/971dea9607056db6e832f3b022c4bcfe184e2311.png) Hello, Here is an error presented on the console, yesterday’s error has returned. now he won’t even try 4 times. Att ---
**Author:** ![spsantos](https://avatars.discourse-cdn.com/v4/letter/s/74df32/32.png) [@spsantos](https://devforum.zoom.us/u/spsantos)\ **Post date:** [August 18, 2020, 3:45pm UTC](https://devforum.zoom.us/t/was-the-web-sdk-down/27066/15 "2020-08-18T15:45:25Z")
![z2](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/4/49f06c0e7bb31d58ef8c4df8c11f7f73e85928b0.png) ---
**Author:** ![developer-whova](https://avatars.discourse-cdn.com/v4/letter/d/43a26b/32.png) [@developer-whova](https://devforum.zoom.us/u/developer-whova)\ **Post date:** [August 18, 2020, 4:17pm UTC](https://devforum.zoom.us/t/was-the-web-sdk-down/27066/16 "2020-08-18T16:17:14Z")
also encountering it here ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 18, 2020, 4:41pm UTC](https://devforum.zoom.us/t/was-the-web-sdk-down/27066/17 "2020-08-18T16:41:15Z")
Hey @spsantos, @developer-whova, @mjohnson, @erichhansen, We have identified the problem and we are working on a fix. Please find the latest updates on [https://status.zoom.us](https://status.zoom.us/) Thanks, Tommy ---
**Author:** ![ansell](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ansell/32/13709_2.png) [@ansell](https://devforum.zoom.us/u/ansell)\ **Post date:** [August 18, 2020, 6:16pm UTC](https://devforum.zoom.us/t/was-the-web-sdk-down/27066/18 "2020-08-18T18:16:58Z")
Also seeing this issue. It would be nice if this information was updated on the status site: [https://status.zoom.us/](https://status.zoom.us/) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 18, 2020, 8:00pm UTC](https://devforum.zoom.us/t/was-the-web-sdk-down/27066/19 "2020-08-18T20:00:32Z")
Hey @spsantos, @ansell, @erichhansen, @developer-whova, @mjohnson, We have identified the problem and we are working on a fix. Please find the latest updates on [https://status.zoom.us](https://status.zoom.us). Thanks for your patience, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 19, 2020, 3:14am UTC](https://devforum.zoom.us/t/was-the-web-sdk-down/27066/20 "2020-08-19T03:14:48Z")
Hey @spsantos, @erichhansen, @ansell, @developer-whova, @mjohnson, We have resolved the issue causing users to be unable to join Meetings and Webinars through our Web Client and Web SDK and are continuing to monitor performance. Please stay informed using [status.zoom.us](http://status.zoom.us) for any future updates. Thanks, Tommy ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [September 18, 2020, 1:14pm UTC](https://devforum.zoom.us/t/was-the-web-sdk-down/27066/21 "2020-09-18T13:14:55Z")
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