# Watch screen sharing on android 6 not working **URL:** \ **Category:** Android\ **Created:** [October 11, 2021, 7:39pm UTC](https://devforum.zoom.us/t/watch-screen-sharing-on-android-6-not-working/58712 "2021-10-11T19:39:49Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![paulotwo](https://avatars.discourse-cdn.com/v4/letter/p/47e85d/32.png) [@paulotwo](https://devforum.zoom.us/u/paulotwo)\ **Post date:** [October 11, 2021, 7:39pm UTC](https://devforum.zoom.us/t/watch-screen-sharing-on-android-6-not-working/58712/1 "2021-10-11T19:39:49Z")
After updating the latest zoom SDK, my customers who are using Android 6 have started to complain that they can’t see the screen being shared by someone else. The person sharing the screen is using the latest version of the desktop app (5.8.0.16). And the person trying to view is using sdk for android version 5.7.1.1267. The problem only occurs for the person who is using android 6.0. Other clients can view normally. Recording who is sharing the screen on the web: [![]( " - YouTube") ](https://www.youtube.com/watch?v=97lzZfMUzaA) Android Recording Version 6.0: [![]( " - YouTube") ](https://www.youtube.com/watch?v=2KEfWW8NKk4) ---
**Author:** ![jon.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jon.zoom/32/13495_2.png) [@jon.zoom](https://devforum.zoom.us/u/jon.zoom)\ **Post date:** [October 11, 2021, 10:56pm UTC](https://devforum.zoom.us/t/watch-screen-sharing-on-android-6-not-working/58712/2 "2021-10-11T22:56:03Z")
Hi @paulotwo, thanks for using our SDK. Can you please clarify what device make/model this issue is observed on? Also, are you able to reproduce this on the latest version of the SDK? Thanks! ---
**Author:** ![paulotwo](https://avatars.discourse-cdn.com/v4/letter/p/47e85d/32.png) [@paulotwo](https://devforum.zoom.us/u/paulotwo)\ **Post date:** [October 27, 2021, 8:23pm UTC](https://devforum.zoom.us/t/watch-screen-sharing-on-android-6-not-working/58712/3 "2021-10-27T20:23:11Z")
I tested it with the latest SDK (5.7.6) and the same problem happened. The test was made with the LG K4 X230, Android 6.0, but the issue has been reported by people using various makes and models, all with Android 6. I also found this topic that seems to be the same problem: > [@Android - Video Not showing on Android 6 (API level 23) in meeting SDK v5.7.1.1267](https://devforum.zoom.us/t/android-video-not-showing-on-android-6-api-level-23-in-meeting-sdk-v5-7-1-1267/57875): > > Description I am using default UI and can join or start meeting successfully while starting video it’s not visible to the other side and the other side video is also not visible, It is working fine in SDK version v5.5.1.1319 but it’s not working in v5.7.1.1267, and v5.7.1.1268. It seems to happen on all android 6 devices. Which Android Meeting SDK version? v5.7.1.1267 To Reproduce(If applicable) Steps to reproduce the behavior: Join a meeting Click on the start video See, The video view w… ---
**Author:** ![jon.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jon.zoom/32/13495_2.png) [@jon.zoom](https://devforum.zoom.us/u/jon.zoom)\ **Post date:** [October 28, 2021, 4:46pm UTC](https://devforum.zoom.us/t/watch-screen-sharing-on-android-6-not-working/58712/4 "2021-10-28T16:46:02Z")
Hi @paulotwo, Thanks for the additional information. I’m glad you found that other topic, as my previous replies were aimed at figuring out whether or not this is the same issue. 🙂 Can you please provide the SDK logs from a meeting where this issue is present so that we can investigate further? If you aren’t sure where to find them, the topic you’ve linked to has instructions. Thanks! ---
**Author:** ![POLYGLOTS\_Lesson](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/polyglots_lesson/32/20219_2.png) [@POLYGLOTS\_Lesson](https://devforum.zoom.us/u/POLYGLOTS_Lesson)\ **Post date:** [November 1, 2021, 8:38am UTC](https://devforum.zoom.us/t/watch-screen-sharing-on-android-6-not-working/58712/5 "2021-11-01T08:38:35Z")
Same here. I reproduced it with latest SDK(v5.7.6.1918) and Nexus7(Android 6.0.1). ---
**Author:** ![jon.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jon.zoom/32/13495_2.png) [@jon.zoom](https://devforum.zoom.us/u/jon.zoom)\ **Post date:** [November 1, 2021, 6:37pm UTC](https://devforum.zoom.us/t/watch-screen-sharing-on-android-6-not-working/58712/6 "2021-11-01T18:37:04Z")
Hi @POLYGLOTS_Lesson, Thanks for letting us know that you are seeing a similar issue. Can you provide the SDK logs as well? Thanks! ---
**Author:** ![POLYGLOTS\_Lesson](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/polyglots_lesson/32/20219_2.png) [@POLYGLOTS\_Lesson](https://devforum.zoom.us/u/POLYGLOTS_Lesson)\ **Post date:** [November 2, 2021, 1:19am UTC](https://devforum.zoom.us/t/watch-screen-sharing-on-android-6-not-working/58712/7 "2021-11-02T01:19:51Z")
Hi @jon.zoom, Your engineering team can easily reproduce it with Android6… Is the log place here where you mentioned? sdcard/Android/data/${YOUR\_APP\_NAME}/logs How can I find the directory “sdcard”? Thanks ---
**Author:** ![jon.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jon.zoom/32/13495_2.png) [@jon.zoom](https://devforum.zoom.us/u/jon.zoom)\ **Post date:** [November 2, 2021, 6:11pm UTC](https://devforum.zoom.us/t/watch-screen-sharing-on-android-6-not-working/58712/8 "2021-11-02T18:11:54Z")
Hi @POLYGLOTS_Lesson, Yes that is the correct directory. You can navigate through on-device storage through Android Studio’s [file explorer](https://developer.android.com/studio/debug/device-file-explorer), or through adb. Thanks! ---
**Author:** ![POLYGLOTS\_Lesson](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/polyglots_lesson/32/20219_2.png) [@POLYGLOTS\_Lesson](https://devforum.zoom.us/u/POLYGLOTS_Lesson)\ **Post date:** [November 3, 2021, 1:31am UTC](https://devforum.zoom.us/t/watch-screen-sharing-on-android-6-not-working/58712/9 "2021-11-03T01:31:25Z")
Hello @jon.zoom , I checked the directory, but there is no log files. So I attach the android studio error log output. \*\* deleted the link \*\* You engineering team can reproduce it with Android6 anytime. Thank you, Junya ---
**Author:** ![jon.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jon.zoom/32/13495_2.png) [@jon.zoom](https://devforum.zoom.us/u/jon.zoom)\ **Post date:** [November 3, 2021, 4:52pm UTC](https://devforum.zoom.us/t/watch-screen-sharing-on-android-6-not-working/58712/10 "2021-11-03T16:52:02Z")
Hi @POLYGLOTS_Lesson, If the SDK logs are not present there, it is possible that SDK logs were not enabled. Can you please confirm that the [`enableLog`](https://marketplacefront.zoom.us/sdk/meeting/android/us/zoom/sdk/ZoomSDKInitParams.html#enableLog) flag is set to true? > You engineering team can reproduce it with Android6 anytime. We have not been able to reproduce this behavior after testing on multiple Android 6 devices. The SDK logs should help identify what exactly is behaving differently between our attempts and yours. 🙂 Thanks! ---
**Author:** ![POLYGLOTS\_Lesson](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/polyglots_lesson/32/20219_2.png) [@POLYGLOTS\_Lesson](https://devforum.zoom.us/u/POLYGLOTS_Lesson)\ **Post date:** [November 4, 2021, 1:02am UTC](https://devforum.zoom.us/t/watch-screen-sharing-on-android-6-not-working/58712/11 "2021-11-04T01:02:42Z")
Hi @jon.zoom , Thank you for your suggestion. I enabled “enableLog” flag and got SDK logs. Here they are. [https://drive.google.com/drive/folders/1NNS91LpI7lPCnhSdnTydxgYriT2QI111?usp=sharing](https://drive.google.com/drive/folders/1NNS91LpI7lPCnhSdnTydxgYriT2QI111?usp=sharing) These logs are same for this issue. > [@Android - Video Not showing on Android 6 (API level 23) in meeting SDK v5.7.1.1267](https://devforum.zoom.us/t/android-video-not-showing-on-android-6-api-level-23-in-meeting-sdk-v5-7-1-1267/57875): > > Description I am using default UI and can join or start meeting successfully while starting video it’s not visible to the other side and the other side video is also not visible, It is working fine in SDK version v5.5.1.1319 but it’s not working in v5.7.1.1267, and v5.7.1.1268. It seems to happen on all android 6 devices. Which Android Meeting SDK version? v5.7.1.1267 To Reproduce(If applicable) Steps to reproduce the behavior: Join a meeting Click on the start video See, The video view w… Thank you, Junya ---
**Author:** ![jon.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jon.zoom/32/13495_2.png) [@jon.zoom](https://devforum.zoom.us/u/jon.zoom)\ **Post date:** [November 4, 2021, 9:06pm UTC](https://devforum.zoom.us/t/watch-screen-sharing-on-android-6-not-working/58712/12 "2021-11-04T21:06:54Z")
Hi @POLYGLOTS_Lesson, Thanks for providing the SDK logs. We will look into this and let you know as soon as we have any updates. Thanks! ---
**Author:** ![POLYGLOTS\_Lesson](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/polyglots_lesson/32/20219_2.png) [@POLYGLOTS\_Lesson](https://devforum.zoom.us/u/POLYGLOTS_Lesson)\ **Post date:** [November 18, 2021, 12:51am UTC](https://devforum.zoom.us/t/watch-screen-sharing-on-android-6-not-working/58712/13 "2021-11-18T00:51:43Z")
Hi @jon.zoom, “Android Meeting SDK v5.7.6.1922 (hotfix)” has released today. Does that version fix this problem? Thanks! ---
**Author:** ![jon.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jon.zoom/32/13495_2.png) [@jon.zoom](https://devforum.zoom.us/u/jon.zoom)\ **Post date:** [November 18, 2021, 7:25pm UTC](https://devforum.zoom.us/t/watch-screen-sharing-on-android-6-not-working/58712/14 "2021-11-18T19:25:20Z")
Hi @POLYGLOTS_Lesson, We have not yet identified a fix for this issue, but can you please confirm that this is still reproducible on the latest release? It is possible that another change could have resolved this. Thanks! ---
**Author:** ![POLYGLOTS\_Lesson](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/polyglots_lesson/32/20219_2.png) [@POLYGLOTS\_Lesson](https://devforum.zoom.us/u/POLYGLOTS_Lesson)\ **Post date:** [November 19, 2021, 5:16pm UTC](https://devforum.zoom.us/t/watch-screen-sharing-on-android-6-not-working/58712/15 "2021-11-19T17:16:50Z")
Hi @jon.zoom , I tried the latest SDK version “Android Meeting SDK v5.7.6.1922 (hotfix)”. It is still reproducible. Thanks. ---
**Author:** ![jon.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jon.zoom/32/13495_2.png) [@jon.zoom](https://devforum.zoom.us/u/jon.zoom)\ **Post date:** [November 19, 2021, 10:27pm UTC](https://devforum.zoom.us/t/watch-screen-sharing-on-android-6-not-working/58712/16 "2021-11-19T22:27:14Z")
Hi @POLYGLOTS_Lesson, Thanks for confirming. We’ll let you know as soon as we have any updates. Thanks! ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [December 20, 2021, 8:27am UTC](https://devforum.zoom.us/t/watch-screen-sharing-on-android-6-not-working/58712/17 "2021-12-20T08:27:51Z")
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