# We are receiving wrong account id from zoom webhook

**URL:** <https://devforum.zoom.us/t/we-are-receiving-wrong-account-id-from-zoom-webhook/119749>\
**Category:** API and Webhooks\
**Created:** [October 24, 2024, 11:28am UTC](https://devforum.zoom.us/t/we-are-receiving-wrong-account-id-from-zoom-webhook/119749 "2024-10-24T11:28:45Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![reyaz.ahmed](https://avatars.discourse-cdn.com/v4/letter/r/8e7dd6/32.png) [@reyaz.ahmed](https://devforum.zoom.us/u/reyaz.ahmed)\
**Post date:** [October 24, 2024, 11:28am UTC](https://devforum.zoom.us/t/we-are-receiving-wrong-account-id-from-zoom-webhook/119749/1 "2024-10-24T11:28:45Z")

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@ojus.zoom @elisa.zoom Hi, We are getting user information from zoom webhook in a payload, and we have an authentication procedure which is using user id but we are receiving same user id for every user even when user uses his personal login(like gmail). Please find below log screenshots:

With Gmail Login:

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/a/6/a663ef40f4fe58db9509f493ba7974b825917625.png)

With our corporate login:

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/9/2/926d198cbc8007cab5201bb405f238d11eb21609.png)

In the above screenshots both are different login’s but receiving same user id. So how can we get user account number for every login?

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/0/d/0d05853447d3ede09d67caebf26c27a75ac6094e.png)

We are not getting this account number from the webhook, so how we can get this account number from webhook payload?

Please help on this issue asap.

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [October 24, 2024, 11:20pm UTC](https://devforum.zoom.us/t/we-are-receiving-wrong-account-id-from-zoom-webhook/119749/3 "2024-10-24T23:20:29Z")

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Hi @reyaz.ahmed , this is unusual! I’ve opened a ticket for you – please check your email for correspondence (TS1497162).

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [October 28, 2025, 2:57pm UTC](https://devforum.zoom.us/t/we-are-receiving-wrong-account-id-from-zoom-webhook/119749/4 "2025-10-28T14:57:19Z")

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Closed on October 28, 2025, 2:57pm UTC

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