# We cant disassociate a pending user using the API

**URL:** <https://devforum.zoom.us/t/we-cant-disassociate-a-pending-user-using-the-api/45909>\
**Category:** API and Webhooks\
**Created:** [March 17, 2021, 9:04pm UTC](https://devforum.zoom.us/t/we-cant-disassociate-a-pending-user-using-the-api/45909 "2021-03-17T21:04:16Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![mfernandez](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mfernandez/32/24686_2.png) [@mfernandez](https://devforum.zoom.us/u/mfernandez)\
**Post date:** [March 17, 2021, 9:04pm UTC](https://devforum.zoom.us/t/we-cant-disassociate-a-pending-user-using-the-api/45909/1 "2021-03-17T21:04:16Z")

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First, sorry for my bad english.

**Description**  
I cant disassociate a pending user using the API.

**Error**

```
"code": 1001, "message": "User does not exist: XXXXXXX" 

```

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
JWT

**Which Endpoint/s?**  
delete /users/{userId}

**Request made taken from [App Marketplace](https://marketplace.zoom.us/user/logs?type=api)**  
{  
“endpoint”: “[https://api.zoom.us/v2/users/XXXXXX](https://api.zoom.us/v2/users/XXXXXX)”,  
“response\_headers”: [  
“Set-Cookie: zm\_aid=’’; Domain=.zoom .us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly”  
],  
“date\_time”: “2021-03-17 16:59:11”,  
“method”: “DELETE”,  
“request\_body”: “N/A”,  
“response”: {  
“code”: 1001,  
“message”: “User does not exist: XXXXXX”  
},  
“request\_headers”: [  
“authorization: \*\*\*\*\*\*”,  
“connection: close”,  
“content-type: application/json”,  
“user-agent: GuzzleHttp/7”  
],  
“request\_params”: [  
“action: disassociate”  
],  
“http\_status”: “404”  
}

**Additional context**  
If the user is active, we can disassociate without problems.

Thanks a lot.

---

<div class="post-metadata">

**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [March 18, 2021, 1:08pm UTC](https://devforum.zoom.us/t/we-cant-disassociate-a-pending-user-using-the-api/45909/2 "2021-03-18T13:08:55Z")

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Hi @mfernandez,

Can you send us an email at [developersupport@zoom.us](mailto:developersupport@zoom.us) with the full request URL, including user ID? This will help us to take a closer look.

Thanks,  
Will

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<div class="post-metadata">

**Author:** ![mfernandez](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mfernandez/32/24686_2.png) [@mfernandez](https://devforum.zoom.us/u/mfernandez)\
**Post date:** [March 18, 2021, 5:51pm UTC](https://devforum.zoom.us/t/we-cant-disassociate-a-pending-user-using-the-api/45909/3 "2021-03-18T17:51:01Z")

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Mail sent.

Thanks a lot.

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<div class="post-metadata">

**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [March 19, 2021, 3:47pm UTC](https://devforum.zoom.us/t/we-cant-disassociate-a-pending-user-using-the-api/45909/4 "2021-03-19T15:47:06Z")

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Thanks @mfernandez! 🙂

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [April 19, 2021, 1:47am UTC](https://devforum.zoom.us/t/we-cant-disassociate-a-pending-user-using-the-api/45909/5 "2021-04-19T01:47:09Z")

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