# We Getting This error " VIDEO USER FORBIDDEN CAPTURE "

**URL:** <https://devforum.zoom.us/t/we-getting-this-error-video-user-forbidden-capture/83739>\
**Category:** Web\
**Created:** [February 26, 2023, 7:50am UTC](https://devforum.zoom.us/t/we-getting-this-error-video-user-forbidden-capture/83739 "2023-02-26T07:50:01Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![it111](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/it111/32/44660_2.png) [@it111](https://devforum.zoom.us/u/it111)\
**Post date:** [February 26, 2023, 7:50am UTC](https://devforum.zoom.us/t/we-getting-this-error-video-user-forbidden-capture/83739/1 "2023-02-26T07:50:01Z")

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Hello Everyone  
When we start and render the zoom video we found this error “VIDEO USER FORBIDDEN CAPTURE”

 ![render](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/d/e/deee691b1c84ed8db6f68724e7cb6f718aae4721.png)

our code:

 ![cooode](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/f/6/f6fffa236e118aa18c8d9bb2d36190838d8fc1a8.png)

Any idea on what will be the cause of this error?  
Thanks in advance

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**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [February 27, 2023, 4:07am UTC](https://devforum.zoom.us/t/we-getting-this-error-video-user-forbidden-capture/83739/2 "2023-02-27T04:07:33Z")

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Hi @it111 , did you get a prompt to allow camera on your brownser?

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**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [March 1, 2023, 2:42pm UTC](https://devforum.zoom.us/t/we-getting-this-error-video-user-forbidden-capture/83739/3 "2023-03-01T14:42:31Z")

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@it111 another possibility of this error.  
It might be caused by programmatically starting video without user intervention.

Do try to associate startVideo with a user action, example with a button’s event handler to start their video.

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [April 1, 2023, 12:42am UTC](https://devforum.zoom.us/t/we-getting-this-error-video-user-forbidden-capture/83739/4 "2023-04-01T00:42:38Z")

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Closed on April 1, 2023, 12:42am UTC

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