# Web Meeting SDK 2.3.0 Virtual Background Broken

**URL:** <https://devforum.zoom.us/t/web-meeting-sdk-2-3-0-virtual-background-broken/65871>\
**Category:** Web\
**Created:** [March 15, 2022, 10:15pm UTC](https://devforum.zoom.us/t/web-meeting-sdk-2-3-0-virtual-background-broken/65871 "2022-03-15T22:15:02Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![developer-whova](https://avatars.discourse-cdn.com/v4/letter/d/43a26b/32.png) [@developer-whova](https://devforum.zoom.us/u/developer-whova)\
**Post date:** [March 15, 2022, 10:15pm UTC](https://devforum.zoom.us/t/web-meeting-sdk-2-3-0-virtual-background-broken/65871/1 "2022-03-15T22:15:02Z")

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**Description**  
Web Meeting SDK virtual background literally just replaces the entire camera with the background, it does not show the face in the middle anymore. Only happens in 2.3.0

**Browser Console Error**  
N/A

**Which Web Meeting SDK version?**  
2.3.0

**To Reproduce(If applicable)**  
Try using virtual background, view in Zoom Desktop Client

**Screenshots**

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/d/7/d7cf538ee11bf7dcf962f0c7945877a5f2fd63ec.jpeg)  
 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/5/5/55fe81441129d644dde13f2d34d4378e453d3463.jpeg)

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [March 17, 2022, 10:57pm UTC](https://devforum.zoom.us/t/web-meeting-sdk-2-3-0-virtual-background-broken/65871/2 "2022-03-17T22:57:20Z")

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Hey @developer-whova  
Thanks for reaching out to Developer Support!  
Unfortunately I was not able to replicate this issue on my end.  
Have you tried running our Sample app?

> **[GitHub - zoom/sample-app-web: Zoom Web SDK Sample App](https://github.com/zoom/sample-app-web)**
>
> Zoom Web SDK Sample App. Contribute to zoom/sample-app-web development by creating an account on GitHub.

Cheers,  
Elisa

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<div class="post-metadata">

**Author:** ![developer-whova](https://avatars.discourse-cdn.com/v4/letter/d/43a26b/32.png) [@developer-whova](https://devforum.zoom.us/u/developer-whova)\
**Post date:** [March 18, 2022, 1:08am UTC](https://devforum.zoom.us/t/web-meeting-sdk-2-3-0-virtual-background-broken/65871/3 "2022-03-18T01:08:48Z")

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can you take a screen shot on what you see on your side

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**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\
**Post date:** [March 18, 2022, 3:24pm UTC](https://devforum.zoom.us/t/web-meeting-sdk-2-3-0-virtual-background-broken/65871/4 "2022-03-18T15:24:08Z")

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Hi, @developer-whova,

Happy to help here! Is this issue reproducible with the Web Client or the Zoom Client? Also, can you clarify what you mean by `it does not show the face anymore`? If you could share the exact steps to reproduce and screenshots of the actual result vs. expected result, that would help diagnose what may be happening?

I will keep an eye out for your reply.

Best,  
Donte

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**Author:** ![developer-whova](https://avatars.discourse-cdn.com/v4/letter/d/43a26b/32.png) [@developer-whova](https://devforum.zoom.us/u/developer-whova)\
**Post date:** [March 18, 2022, 4:06pm UTC](https://devforum.zoom.us/t/web-meeting-sdk-2-3-0-virtual-background-broken/65871/5 "2022-03-18T16:06:24Z")

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So if you use the virtual background from the Web Meeting SDK Client, it does not shows the face and instead, the virtual background covers the entire thing. 😶

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**Author:** ![developer-whova](https://avatars.discourse-cdn.com/v4/letter/d/43a26b/32.png) [@developer-whova](https://devforum.zoom.us/u/developer-whova)\
**Post date:** [March 18, 2022, 6:35pm UTC](https://devforum.zoom.us/t/web-meeting-sdk-2-3-0-virtual-background-broken/65871/6 "2022-03-18T18:35:20Z")

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I figured it out the bug is in the JS file of the NPM package, it works when I use the [source.zoom.us](http://source.zoom.us), it is sort of related to that other ticket where the React is undefined I guess, please fix the NPM builds soon.

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**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\
**Post date:** [March 19, 2022, 12:38am UTC](https://devforum.zoom.us/t/web-meeting-sdk-2-3-0-virtual-background-broken/65871/7 "2022-03-19T00:38:57Z")

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Hi, @developer-whova,

Thank you for sharing this workaround. I’ve logged this edge case and will share it with our internal team for further investigation.

Best,  
Donte

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [April 18, 2022, 10:39am UTC](https://devforum.zoom.us/t/web-meeting-sdk-2-3-0-virtual-background-broken/65871/8 "2022-04-18T10:39:03Z")

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Closed on April 18, 2022, 10:39am UTC

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