# Web SDK 1.7.4 doesn't accept non-alphanumeric passwords

**URL:** <https://devforum.zoom.us/t/web-sdk-1-7-4-doesnt-accept-non-alphanumeric-passwords/12046>\
**Category:** Web\
**Created:** [April 8, 2020, 2:59am UTC](https://devforum.zoom.us/t/web-sdk-1-7-4-doesnt-accept-non-alphanumeric-passwords/12046 "2020-04-08T02:59:05Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![stan\_b](https://avatars.discourse-cdn.com/v4/letter/s/d9b06d/32.png) [@stan\_b](https://devforum.zoom.us/u/stan_b)\
**Post date:** [April 8, 2020, 2:59am UTC](https://devforum.zoom.us/t/web-sdk-1-7-4-doesnt-accept-non-alphanumeric-passwords/12046/1 "2020-04-08T02:59:05Z")

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**Description**  
Passwords that contain non-alphanumeric characters such as `@` fail on join with an error citing invalid password.

**Error**  
Invalid password

**Which version?**  
1.7.4

**To Reproduce(If applicable)**  
Steps to reproduce the behavior:

1. Create a meeting with a password such as “abc@”
2. Join the meeting in the SDK 1.7.4 with that same password, it fails with “invalid password”
3. Notice this does work if you join via the native app

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [April 8, 2020, 6:54am UTC](https://devforum.zoom.us/t/web-sdk-1-7-4-doesnt-accept-non-alphanumeric-passwords/12046/2 "2020-04-08T06:54:39Z")

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Hey @stan_b,

Can you try using the numeric version of that password?

For example, please see the `h323_password` and `pstn_password` fields:

> [@Invite URL password hash](https://devforum.zoom.us/t/invite-url-password-hash/3363/11):
>
> Hey @bizstim.apps, and everyone, Here is a the request/response from a meeting I just created with a password: POST [https://api.zoom.us/v2/users/me/meetings](https://api.zoom.us/v2/users/me/meetings) BODY: { "topic":"Test Password", "type":2, "start\_time": "2020:04:05T00:00:00Z", "duration": 30, "password": "1234@" } Response: { "uuid": "", "id":, "host\_id": "", "topic": "Test Password", "type": 2, "status": "waiting", "start\_time": "2020-04-03T03:39:39Z", "duration": 30, "timezone": "Americ…

EDIT:

Looks like this could be related to:

> [@Web SDK 1.7.4: Cannot join meetings: "Joining meeting timeout." "The service is temporarily"](https://devforum.zoom.us/t/web-sdk-1-7-4-cannot-join-meetings-joining-meeting-timeout-the-service-is-temporarily/11977/9):
>
> Per [SDK 1.7.4, error modal title "Joining meeting timeout." message "The service is temporarily"](https://devforum.zoom.us/t/sdk-1-7-4-error-modal-title-joining-meeting-timeout-message-the-service-is-temporarily/11900/13) I also have this working, but can’t use passwords that I used to be able to use because the /info endpoint doesn’t handle them due to HTML escaping.

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![stan\_b](https://avatars.discourse-cdn.com/v4/letter/s/d9b06d/32.png) [@stan\_b](https://devforum.zoom.us/u/stan_b)\
**Post date:** [April 8, 2020, 1:37pm UTC](https://devforum.zoom.us/t/web-sdk-1-7-4-doesnt-accept-non-alphanumeric-passwords/12046/3 "2020-04-08T13:37:51Z")

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Indeed, workaround is to just use alpha-numeric passwords up to 10 chars now.

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**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\
**Post date:** [April 8, 2020, 4:43pm UTC](https://devforum.zoom.us/t/web-sdk-1-7-4-doesnt-accept-non-alphanumeric-passwords/12046/4 "2020-04-08T16:43:19Z")

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Hi @stan_b,

We are working on updating the WebSDK to accept non alpha numeric passwords in a future release. You can subscribe to our updates to get notified of when we do - [https://marketplace.zoom.us/docs/changelog](https://marketplace.zoom.us/docs/changelog)

Thanks

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<div class="post-metadata">

**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 8:23pm UTC](https://devforum.zoom.us/t/web-sdk-1-7-4-doesnt-accept-non-alphanumeric-passwords/12046/5 "2020-08-21T20:23:56Z")

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Closed on August 21, 2020, 8:23pm UTC