# Web SDK 1.7.7: "Joining meeting timeout." **URL:** \ **Category:** Web\ **Created:** [May 22, 2020, 10:02am UTC](https://devforum.zoom.us/t/web-sdk-1-7-7-joining-meeting-timeout/18714 "2020-05-22T10:02:44Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![k.ikegami](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/k.ikegami/32/9020_2.png) [@k.ikegami](https://devforum.zoom.us/u/k.ikegami)\ **Post date:** [May 22, 2020, 10:02am UTC](https://devforum.zoom.us/t/web-sdk-1-7-7-joining-meeting-timeout/18714/1 "2020-05-22T10:02:44Z")
Joining meeting timeout **Description** When I try to login using Web Sdk I get the following error. [Your Connection has timed out and you cannot join the meeting. Verify your network connectivity and try again.] This error may or may not be caused by the host account. API\_KEY and API\_SECRET have not expired. **Error** Your Connection has timed out and you cannot join the meeting. Verify your network connectivity and try again. **Which version?** 1.7.7 **To Reproduce(If applicable)** Steps to reproduce the behavior: 1. Hold a meeting using the zoom app 2. Enter the meeting ID and password from the Web Sdk screen using Safari on iPhone and press the join button **Screenshots** **Smartphone (please complete the following information):** - Host : Win10 Zoom App 5.0.2 - Attendee : iPhone7 Safari **Additional context** Add any other context about the problem here. ---
**Author:** ![chungjordan](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chungjordan/32/8041_2.png) [@chungjordan](https://devforum.zoom.us/u/chungjordan)\ **Post date:** [May 22, 2020, 10:17am UTC](https://devforum.zoom.us/t/web-sdk-1-7-7-joining-meeting-timeout/18714/2 "2020-05-22T10:17:48Z")
Guess, that same join audio issue on ios mobile ---
**Author:** ![k.ikegami](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/k.ikegami/32/9020_2.png) [@k.ikegami](https://devforum.zoom.us/u/k.ikegami)\ **Post date:** [May 22, 2020, 10:30am UTC](https://devforum.zoom.us/t/web-sdk-1-7-7-joining-meeting-timeout/18714/3 "2020-05-22T10:30:34Z")
Thank you for answering. What are the same participating audio issues? ---
**Author:** ![chungjordan](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chungjordan/32/8041_2.png) [@chungjordan](https://devforum.zoom.us/u/chungjordan)\ **Post date:** [May 22, 2020, 10:32am UTC](https://devforum.zoom.us/t/web-sdk-1-7-7-joining-meeting-timeout/18714/4 "2020-05-22T10:32:57Z")
> [@When will we have a web sdk build to fix IOS mobile browsers issue for join audio?](https://devforum.zoom.us/t/when-will-we-have-a-web-sdk-build-to-fix-ios-mobile-browsers-issue-for-join-audio/16819/4): > > the big issue is why we are not use zoom app on mobile, that is because our service is paid service, but APP you can easy to spread the url and let more people to try to join the meeting. Make more trouble : )) Hopefully, u can understand the scenario and fix it soon. WE DO NEED THE FIXing SCHEDULE, otherwise, we have to choose other solution lo :)) I do BELIEVE many developers have the same issue and trying other solutions such as webex, or more Thanks, Jordan refer to ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [May 29, 2020, 4:39pm UTC](https://devforum.zoom.us/t/web-sdk-1-7-7-joining-meeting-timeout/18714/5 "2020-05-29T16:39:01Z")
Hey @chungjordan, This is not the same issue, @k.ikegami, is not able to join the meeting. @k.ikegami, here are the reasons this error could happen: > [@Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again](https://devforum.zoom.us/t/your-connection-has-timed-out-and-you-cannot-join-the-meeting-verify-your-network-connectivity-and-try-again/10776/189): > > Hey @ctapiero, @mikko.valjento, @ilseferman, @tmswartz12 , @elena1, @arhossainim, @cinemed, @penar.musaraj, @mystery, @alexeygfi, This error can happen if: You are not using a [JWT App type](https://marketplace.zoom.us/docs/guides/build/jwt-app) for the key and secret. You are not using a [Pro or higher Zoom account](https://zoom.us/pricing). You are not using a real, running meeting / webinar id. There is an issue with your [signature generation](https://marketplace.zoom.us/docs/sdk/native-sdks/web/essential/signature). If you are still having this issue, please email your meeting ID and [Web SDK signature](https://marketplace.zoom.us/docs/sdk/native-sdks/web/essential/signature) to [developersupport@zoom.us](mailto:developersupport@zoom.us) with the erro… Thanks, Tommy ---
**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\ **Post date:** [August 21, 2020, 9:37pm UTC](https://devforum.zoom.us/t/web-sdk-1-7-7-joining-meeting-timeout/18714/6 "2020-08-21T21:37:24Z")
Closed on August 21, 2020, 9:37pm UTC