Description
I’m trying to join a webinar but I’m getting an error message “The current SDK version doesn’t support webinar, please upgrade to the latest version.”
OBS: I can join a meeting using the same code.
Error
“The current SDK version doesn’t support webinar, please upgrade to the latest version.”
Which version?
1.7.9
To Reproduce(If applicable)
I’m using a little modified version of the Angular sample application
Screenshots
Full gif showing the error
Hey @aliller,
Are you trying to start a Webinar with the Web SDK? If so, the Web SDK only supports joining webinars.
Thanks,
Tommy
Hey @tommy,
No I’m trying to join webinar, using role as attendee.
Do you have any idea about the problem?
Thanks!
We’re seeing this on 1.7.8 version of the web SDK – we’ve not upgraded and now users are getting this error message; starting since yesterday.
Hi @aliller @flippyhead Could you provide the Webinar IDs, the error message that you see within the console log, and the response from the info?callback=localJsonPCallback within the network tab?
The error is:
{method: “join”, status: false, result: null, errorMessage: “The current sdk version doesn’t support webinar, please upgrade to the latest version.”, errorCode: 3604}errorCode: 3604errorMessage: "The current sdk version doesn’t support webinar, please upgrade to the latest version."method: "join"result: nullstatus: false__proto__: Object
An example webinar ID is 939 1139 1927
Hey @Michael_Purnell
Yes, sure! An example of webinar ID is 947 4490 6705 and the error message:
errorCode: 3604
errorMessage: “The current sdk version doesn’t support webinar, please upgrade to the latest version.”
method: “join”
result: “The current sdk version doesn’t support webinar, please upgrade to the latest version.”
status: false
Thanks!
Looks like both Webinars have registration enabled. Currently the WebSDK does not support registered webinars. However, we will be introducing that feature in our upcoming July release.
